MAZHAR U. HOQUE

Quality Assurance Analyst/Lead/Scrum Master/Defect Coordinator

ac4a4a@r.postjobfree.com // Cell: 281-***-****

CAREER OBJECTIVE

An expert in SQA processes, TCoE & Defect Management with over 6 years of experience in healthcare, retail, energy, finance and construction domain testing web, client-server systems through all phases of SDLC. I’m currently looking for any position in a challenging environment that promotes active role in the driving vision of the company within SQA, TCoE & defect management.

EDUCATION

Masters of Business Administration (MBA-IT) - Oklahoma City University, Oklahoma

BA in Human Science - International University Malaysia, Kuala Lampur, Malaysia

TECHNICAL SKILLS

Programming Language & OS VBScript, HTML, XHTML, SQL, C# .NET, Soap UI, Windows XP, Windows 7, Windows 8, Linux, Java

QA Testing Tools HP Quality Center (QC)/ALM, HP QTP, JIRA, Team Foundation Server(TFS), MTM, Jira, BugZilla, Sitecore

Database/Backend: Oracle, SQL Server, TOAD, MySQL, HTTP, FTP, Telnet.

MS & Misc Tools & Browsers: Microsoft Office Suite, Word, Excel, MS SharePoint, Visio

MS Project, PowerPoint, Project, Office Communicator, Internet Explorer (IE), Firefox, Safari, Mozilla, Google Chrome, Web Portal, GUI features, Data Mapping

OVERALL SUMMARY

Experienced in functional testing Web-based & Client Server applications by performing Manual & Automated Testing throughout SDLC process, worked as QA, BA, lead and defect Coordinator.

Certified Scrum Master worked in fast-paced Agile/Scrum, Iterative and Waterfall environment.

Proactive attending daily standup meeting, reporting and participating in Sprint meetings

Experienced creating and implementing test environments for Web-based, client-server and distributed system with relational databases (RDBMS) - Oracle, SQL Server, wrote SQL queries for Validations

Competent with Graphical User Interface (GUI) and User Interface (UI) validations

Skilled in performing End-to-end Testing, Functional, Regression, Smoke, UAT on systems interaction & integration with multiple downstream systems, worked as a Business Analyst.

Well-versed with Point of Sales (POS) modules, Salesforce and Backend data validation through SQL, GIS, mobile and used SharePoint for resource sharing.

Proficient with creating & executed Test Cases using HP QC/ALM, TFS, MTM, and Bugzilla,

Able to design & maintain Test Plans, Test Bed, Test Cases, Test Scripts & RTM

Skilled with defect logging & ensured correct entry by using tools: TFS, HP QC, Bugzilla

Have exposure of EDI (Electronic Data Interchange) process, tested outbound and inbound mailing content, features in reference to EDI 834 for enrolments and the personal information

Expert with SITECORE tool to manage contain, configure, record and manipulate web building tasks

Competent with Project and Portfolio Management for project’s cost and resource effective utilization

Have knowledge of Rational Quality Management (RQM), DB2 in mainframe

Able to adapt to defined Project Testing Methodology and Testing Procedures.

PROFESSIONAL EXPERIENCE

Defect Coordinator/ Scrum Master 05/2016- 12/2017 First Data/IRS - TCoE, Omaha, NE

Project Duties

Worked for First Data Testing Center of Excellence (TCoE) for IRS Electronic Federal Tax Payment System (EFTPS), Direct Pay and Contract Change Management (CCM)

Reviewed, modified and created artifacts for TCoE followed by SDLC process for EFTPS & CCM

Managed defects and coordinated among QA Test Lead, Dev Lead, UAT Lead, and QA Managers

Reviewed defect completeness, checked duplication, defect groupings and Triaged defects

Performed E2E testing, logged and managed defects and documented and ensured testing efficiency

Created and executed Test Cases Java & DB2 built EFTPS AUT using Rational tools & Bugzilla

Analyzed Artifacts - Functional Specifications, Design documents (DD), Requirements to create detailed Test cases and defect logged in Waterfall environment

Tested the application on cross browsers like IE, Firefox and Google Chrome, and mobile devices like IPhone 5, iPhone 6 and Android

Performed Ad hoc, Functional, Integration, Regression and UAT testing during various phases of SDLC & interacted with team, attended all defects review and tracking meetings

Worked for data validation from various data sources using DB2 in a mainframe environment

Hosted daily review meetings with QA Lead, Dev Lead and supported testing activities on Test Deliverables in Waterfall environment

Defect Coordinator/Lead Analyst 02/2015- 11/2015 Accenture, TCoE/ExxonMobil, Houston, TX

Project Duties

Worked for Accenture Testing Center of Excellence (TCoE) and ExxonMobil's project internationalization to review, update and create artifacts followed by SDLC process.

Worked throughout Initiation & Design phases to organize and execute Test Plans and Test Cases

Analyzed Project Artifacts - Project Functional Specifications (PFS), Design Documents (DD), Requirements to create detailed Test Cases using TFS and MTM for UAT and Functional testing

Tested responsiveness on mobile devices like IPhone 5, iPhone 6 and Android with cross browsers

Performed cross browser compatibility testing on IE, Firefox and logged defects in SharePoint 2013

Managed defect review meetings & provided feedback and logged enhancement request in TFS

Used SoapUI for API Testing validating Web services for Functional & Regression testing

Reviewed business requirement document, development request and change request documents & tested the project’s web UI features, application standards, tested screen and UI validation.

Created Regression and various testing results from MTM and TFS, developed status report for defects and test cases to report to Management

Worked in agile, validated SITECORE input elements in modules and country sites of web UI pages

Attending daily offshore and onsite separate standup meeting, grooming user stories, developing Test Build and Test Plan, Helping Ready for Acceptance (RFA).

Groomed User story, assigned story points, setting priority, defect triage with team

Sr. Test Engineer/ Lead 05/2012 – 12/2014 Minerva Health Manager, NJ

Project Duties

Designed, organized, executed Test Plans and Test Cases with focus on AUT Minerva Flash Drive (MFD), Personal Health Reports (PHR), Medical Alerts (MA) & EC modules.

Analyzed Project Artifacts - Project Initiation Document (PID), Use Case and User Stories to create detailed Test Cases using HP Quality Center (QC), & Application Life Cycle Management (ALM).

Logged Defects correctly using best practices & created & enhanced Test Scripts for different modules.

Tested Minerva web GUI features, application standards, tested screen validation and UI validation testing & reported Regression testing results to PM.

Tested against Build & Releases by Positive and Negative entries to AUT & validated Test Cases based upon system requirements on Minerva Health Manager (MHM)

Groomed Business Requirements & triaged Defects with the team, generated status report in agile.

Wrote & executed Test Cases to find defects to ensure product quality of Personal Heath Records Management (PHRM), User Interface (UI) & Family Health Record Management (FHRM) modules

Ensured defects are monitored, accurately logged & managed following Defect management process.

Got exposure of Soap UI for API and for Web application for functional testing.

Quality Assurance Tester 08/2010 – 04/2012 Martin’s Point Health Care, ME

Project Duties

Analyzed requirements and Use Cases to develop Test Plans, Test Cases, support Prod Releases and worked in agile environment,

Created Test Cases using best practices that support testability, defect prevention and early detection of defects using HP QC for Membership, Providers, Claims & Pre-authorizations modules

Designed and developed Test Scenario & Test Cases for Patient Web Portal, Claims, Pre-authorizations, Benefits & Eligibility covering Testing requirements

Performed Back-end Testing by writing SQL queries against Oracle using Toad & SQL Developer

Created Automated Test Scripts of MyMartin’s Point to test stable & most important business processes using HP QuickTest Professional (QTP), VBScript and .Net.

Performed Functional, Regression, Black-box and System Testing on cross-browsers.

Worked on EDI process, tested outbound and inbound mailing content, features in reference to HiPAA 5010 EDI 834 for enrolments and the personal information, & familiar with HIPAA 5010 EDI 820

Worked on Deduction and payment order- EDI 835 (Claim payment Advice) & EDI 837 Claim

I worked in with governmental and commercial payors, tested the payment, reimbursement and copay

Tested End-to-end functionalities of Health Insurance Exchange (HIX) and Generation Advantage for validity of functional, reliability, scalability, and conformance to establishment standards.

Worked in with governmental and commercial payors, tested the payment, reimbursement and copay.

Software Test Analyst /BA 12/2008 – 06/2010 Wholefoods, TX

Project Duties

Reviewed & analyzed various project documentations - Project Charter (PC), User Stories and Use Cases to develop and execute Test cases & Automated Test Scripts on CorTec & ChefTec modules

Performed Functional, End-to-End, Regression, and Smoke Testing on CorTec & ChefTec modules

Actively participated in Code & Design Reviews and various meetings on SDLC process

Worked with offsite & offshore development and QA team gather & execute Test Cases & close gap between Project Artifacts using MS Lync & HP Application LifeCycle Management (ALM)

Attended Daily Scrum Meetings providing updates from QA Team and supported testing activities on weekends and nights for Test Deliverables in Agile/Scrum environment

Created & maintained QA documentations & artifacts throughout the SDLC phases of ChefTec project

Created, modified and executed Test Cases for Functional, Integration, Regression, End-to-End Tests.

Worked on SharePoint for Functional & Web Testing, Build verification and User Acceptance Testing.

Mapped Requirements and Test Cases, logged & tracked Defects in the Defects Module of HP QC

Ensured proper Test Coverage and overall system reliability, performance, and quality using HP QC.

Made recommendations for improvement of AUT by logging Features/SCR - Service Change Request

Tested web app and email server security firewalls, validated login, password through backend testing.

Used Salesforce, POS, Communicated efficiently with developers, PM and the team in updating and timelines on Defects.

Business Analyst 02/2007 – 10/2008 Toy’s R Us, NJ

Project Duties

Worked as BA to understand E2E e-commerce, SSO & Billing business process, developed functional requirements though JAD sessions & GAP analysis for design and execution of Test Cases & Scripts.

Served as liaison between the business community and the IT Application Development (AD) organization to provide technical solutions that meet user needs

Developed a clear understanding of the customer’s needs and defines a Product Backlog

Prioritized the Product Backlog based on customer feedback, market changes and business priority.

Actively managed stakeholders & provided regular reporting including product spend, scope, schedule

Worked with Project Managers & various Project Artifacts to ensure quality and completeness of online Account, Billing & Payments, Rewards”R”Us module

Converted Requirements to Manual Test Cases to Automated Test Scripts after setting up HP Quality Center (QC) & HP QuickTest Professional (QTP) add-ins and integration

Exported various Defect reports from HP QC Defects module & triaged with business & the development team .

Performed Functional & Boundary Testing of online Account (Ecommerce) & Checkout modules by data sets.

Tested Point of Sales (POS) modules and validated the Graphical user interface (GUI) fields and back end data.

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