MELINDA HAYWOOD DeMUCH

Columbus, Ohio 614-***-****

ac4a39@r.postjobfree.com https://www.linkedin.com/in/mdemuch/

LEARNING & DEVELOPMENT, PROJECT, and CHANGE MANAGEMENT LEADER

A Learning and Development, Project, and Change Management professional experienced in the strategic planning, design, implementation, evaluation, and direction of small- to large-scale learning and change initiatives. Proven technical, business, and management skills that improve quality, enhance productivity and profitability, address business issues, initiate change, and support corporate strategy. Expertise includes:

Learning & Development Management Project Management Project Strategy, Planning, and Execution Change Management

Project Risk Identification and Mitigation Job, Task, Gap, and Needs Analysis Technical, Soft-Skill, and Leadership Development

End-to-End Curriculum Development Training Effectiveness Assessments, Metrics, and Analysis Instructional Design Methodologies

Human Performance Technology Instructional Design Team Management Performance Improvement Management Coaching

Co-Op / Intern Program Development and Management Learning Vendor Selection and Management Talent Onboarding RFPs

Large-Scale Computer Systems Conversion Training Regulatory Compliance Training Blended Learning, Storyboarding, and eLearning

BUSINESS EXPERIENCE

Learning & Performance Consultant / Beacon Tier One Project Manager May 2014 to September 2017

Nationwide Insurance Nationwide Bank Columbus, Ohio

Managed the learning curricula development and deployment for the BEACON Tier One Project, a multi-million-dollar computer systems conversion designed to improve Bank infrastructure and enhance customer digital banking experience. Authored and secured approval of comprehensive learning strategy and plans, and aligned them with business goals.

Devised and executed complex Project Plan complete with Project Strategy; Executive Summary; Statement of Work; Schedule; and Work Breakdown Structure; Human Resource Utilization, Vendor Procurement and Management, Interface, Quality Control, Risk Management, and Reporting Plans; and related Change Management activities.

Managed all project aspects end-to-end from initial concept through post-training evaluations and analyses. Oversaw project team through curricula development including analysis, design, development, implementation, and training effectiveness evaluations. Produced and distributed plans and feedback mechanisms; examined data; and adapted strategy when needed.

Conducted extensive needs / task / gap analysis hybrid and identified critical tasks for learning. Guided Readiness Leads and SMEs through task prioritization and review processes. Analyzed data, determined best training strategy, and engineered learning curricula. Communicated results and obtained business partners’ acceptance for curricula adoption and development engagement.

Partnered with Organization Change Management (OCM) team through learning curricula integration and socialization using the Prosci® ADKAR model. Created and delivered presentations, ramp-up events, newsletters, and other communications; and gained change advocacy network engagement with the curricula development process and end-user acceptance to support organization-wide change readiness.

Monitored and oversaw curricula product updates, assessments, and surveys. Integrated procedure current-state vs future-state information and customer impact areas into curricula to facilitate contextual transference, support transition, and boost learner readiness for customer inquiries and issue mitigation.

Forecasted and recognized risks, and engaged mitigation plans. Acquired immediate access to ongoing resource document updates, eliminated need for content revisions and materials reproduction, confirmed content accuracy and sustainability, guaranteed on-time product delivery, and supported the Enterprise "Green" initiative. Reduced curricula development time and costs by an estimated 45-50%.

Generated and executed an 18-month WBS plans, projecting over 1,000 project tasks including tasks, sequence, durations, dependencies, project team assignments, commencement and benchmark dates, deliverables, and project schedules. Oversaw a $400k budget, and tracked expenses. Produced 100% of deliverables on time, under budget, and with zero training defects.

Drove curricula development and training delivery on 100+ computer applications and 200+ operations procedures, compliance regulations, and workflow processes. Total Learner Seat Time: 4,967 hours. Total Learners: 469. Learner Participation Rate: 90%.

Initiated, authored, and deployed coaching workshop. Prepared leaders to identify and address skill gaps, develop action plans, track readiness, monitor adoption, support associates, manage resistance, and bolster ongoing post-training skill improvement.

Created RFP and steered ID firm / vendor selection process. Collaborated with internal vendor management agency to maintain compliance with Nationwide policies and regulations throughout selection process and negotiations.

Learning & Development and Change Management Consultant Intermittently for 12+ years

Self-Employed Various US locations

Provided on-site and virtual technical, soft skill, and leadership development instructional design and change management consulting services; for small, medium-sized, and Fortune 500 companies in a variety of industries, including banking and financial services, academic, government, public utilities, production, manufacturing, retail, and sales organizations; and military contractors.

Researched client organizations’ needs, and composed and presented learning proposals to address business issues and support corporate goals. Provided thought leadership and advised senior executives regarding human capital performance initiatives.

Organized and managed results-oriented ID teams and SMEs throughout learning curricula development and reviews. Conducted needs, job, task, and gap analyses; evaluated results; defined desired outcomes and competencies; prepared objectives; and crafted interactive learning solutions to provide greater flexibility and sustainability; comply with government regulations; and support corporate business strategies and change initiatives.

Melinda Haywood DeMuch Page Two ac4a39@r.postjobfree.com

Training & Development Specialist 2 years 6 months

Ariel Corporation Mount Vernon, Ohio

Created, initiated, and maintained soft skill, technical, co-op/intern, and leadership development, and onboarding learning programs for this global manufacturer of natural gas compression equipment.

Expanded and supervised all aspects of the cooperative education program. Collaborated with operations and engineering managers to define curriculum objectives and ensure sustainability. Constructed IDPs and mentored students on professional development. Secured over $30k in government grants through Ohio’s Third Frontier Program. Provided student performance feedback to university co-op directors. Gained unsolicited program recognition and recommendations from Ohio University as a model co-op program for other companies’ adoption.

Developed and launched organization’s first professional and leadership onboarding program. Partnered with hiring managers, conducted needs analyses, and defined expected outcomes and competencies. Built sustainable curriculum with results-oriented IDPs that aligned with forecasted career paths, decreased ramp-up time, drove performance, and supported business strategy.

plant safety and OSHA compliance training. Developed and facilitated HR orientations and AS/400 courses. Administered personal profile assessments and conducted DiSC® and The Listening Profile® courses.

Manager, Training & Development 2 years 8 months

ARA Services (ARAMark) / ARA/CORY Division Philadelphia, Pennsylvania

Designed and deployed organization’s first learning curriculum. Supervised a Senior Training Specialist, administrative support, and project teams. Built curriculum for 1.2k+ employees. Led 18 field trainers through launch. Forecasted and oversaw a $700k budget.

Conducted needs and task analyses, determined skill gaps, prepared objectives, defined and sequenced content, and facilitated interactive learning experiences via various instructional methodologies to drive post-learning skill application and performance improvement.

Contributed to 30% increase in sales and 75% increase in employee retention through the design and development of a 3-phase national sales training initiative for 1,250 employees that improved prospecting and selling skills; enhanced industry, technical, and product knowledge; and provided post-training follow-up and continuous improvement tools.

Directed Learning International (now AchieveGlobal) in the customization of a national sales coaching curriculum, thereby improving employee skill application and reducing turnover. Facilitated curriculum for 100+ managers from 64 market centers nationwide.

Selected and directed 2 external learning consulting teams, gained participation of 7 company suppliers, and coordinated a 7-member SME team to verify content accuracy and field applicability. Directed a fulfillment house in materials packaging and distribution, and a graphic design firm in curricula marketing and branding. Composed newsletter articles to support change management strategy.

Led team of 6 learning and development directors in the research and review of off-the-shelf and customized leadership development programs. Established selection criteria based upon organization’s needs, conducted vendor interviews; and assessed courses. Selected and recommended vendor, overcame committee objections, and gained consensus from multiple company divisions.

Training Specialist 6 months

Pacific-Volt Information Systems Orange, California

Developed Yellow and White Pages advertisement production inventory control training, and the organization’s first company-wide leadership development conference.

Produced a comprehensive proposal for a leadership development conference, complete with objectives, rationale, structure, and budget, winning approval from parent company Pacific Bell executives after others’ earlier attempts had failed.

Identified need for establishment and socialization of shared corporate goal. Created and conducted company-wide goal-setting session resulting in organization-wide change through the formulation of production objectives, fostering of teamwork, and establishment of a corporate mission statement.

EDUCATION & CERTIFICATIONS

Bowling Green State University, OH; Change Management coursework toward Executive Masters of Organization Development; GPA: 4.0

Jacksonville State University, AL; BS Education, BA Music; Special Honors - GPA: 3.56/4.0. Athens College, AL; Freshman Honoree

University of Alabama - Birmingham; Earned additional certification in Education for States of Alabama, California, Georgia; GPA: 4.0

Professional Certificate of Performance Improvement Management – Ithaca College, NY

Project Management Professional (PMP) Certification preparatory courses in progress

Change Management Foundations Certificate (Prosci® ADKAR Model) - Nationwide Insurance

White Belt Certificate #754-468023 - Nationwide Insurance. The American Society for Quality CEUs; Project Management Institute PDUs for Course #241*-******

Lean Methods Certificate #878-468023 - Nationwide Insurance. The American Society for Quality CEUs; Project Management Institute PDUs for Course #241*-******

Everything DiSC!®, DiSC® Personal Profile and The Listening Profile® Assessments Administrator and Trainer Certification

Sales Coaching and Need Satisfaction Selling Trainer Certification - Learning International, Inc. (now AchieveGlobal)

AFFILIATIONS, AWARDS, & FOREIGN LANGUAGE

Superior Achievement Award in Sales Training & Development - Learning International, Inc. (now AchieveGlobal)

Association for Talent Development (ATD) Volunteer/Member and Service Awards Recipient; International Society for Performance Improvement (ISPI) National Member; Capital City Organization Development (OD) Network Member (past)

Advanced Spanish conversational skills (Approximate Level of Proficiency: CERF Level B1 Threshold). Studied in a Spanish language immersion program at Cemanahuac Comunidad Educativa; Cuernavaca, Morelos, México. 2.1.2018

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