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Customer Service Administrative Assistant

Location:
Calgary, Alberta, Canada
Posted:
February 01, 2018

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Resume:

LOEY THOMAS L. PANA

*** ********** *********, **, *******, AB T3J 2X5

Mobile: 403-***-****

Email: ac4a1t@r.postjobfree.com / ac4a1t@r.postjobfree.com

Career Profile:

* ****** ** ********* ********** Operations

1+ years of Security Services

2+ years of Document Control Management (Administrative Support) in an Oil & Gas company

1 month of practicum as an Administrative Assistant in an Oil and Gas company

7+ years of combined customer service experience in the food and Oil & Gas industries

Skills and Abilities:

Good interpersonal skills and ability to effectively interact with various individuals involved.

Ability to process a high-volume of data accurately and multi-task efficiently in a high paced environment.

Attention to details and ability to work effectively with multiple critical timelines.

Demonstration of strong problem solving and customer service skills.

Demonstrate responsiveness, flexibility and efficiency in a dynamic environment unsupervised.

A team player who is flexible to meet the needs of the project.

Ability to read, write and speak English proficiently and understand verbal and written instructions.

Proficient in MS Office Suite, Adobe Acrobat and the Internet.

MS Office 2007 Specialist in Word, Excel and PowerPoint issued by Microsoft in 2012.

Knowledgeable in Electronic Document Management System (EDMS) such as SharePoint and Live Link.

Keyboarding speed of not less than 40 WPM with accuracy.

Work Experience:

Postal Clerk (Temporary On-Call) October 1, 2017 to present

Canada Post – Calgary, AB, Canada

Sort, sequence and batch mail items.

Operate mail processing equipment (clearing jams, remove mail from sorting machines, and etc.).

Transport mail between floors/sections using rolling or motorized equipment.

Operate a computer to key data.

Review mail items for address accuracy, proper postage, and etc.

Security Officer (On-Call) October 13, 2016 to present

Securitas Canada Limited – Calgary, AB, Canada

Detect, deter and report an organization’s property, personnel and information against fire, theft, vandalism, illegal entry and other crimes.

Observe and report activities and incidents at an assigned client site, providing security and safety of client’s property assets and personnel.

Patrol assigned site on foot; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.

Use of communication systems to report and inform.

Prepare logs and reports as required.

Document Controller April 2013 to August 7, 2015

Kentz Canada Limited (SNC-Lavalin Group) - Calgary, AB, Canada (was laid off)

Project Handled: Suncor Fort Hills Project

Provide document control management and coordinated with respective project teams.

Maintain electronic and manual records management systems.

Follow company standards and procedures, procedural manuals and system documentation.

Check inquiries to ensure that adequate information is available in terms of engineering drawings, specifications, Electronic Data Management System (EDMS) software such as SharePoint and Live Link.

Review completeness and accuracy of documents and prepare document transmittals to a designated recipient.

Follow document classification by sorting, filing, binding, archiving and disposal of documents.

Administrative Assistant (Practicum) December 2012

Tervita Corporation – Calgary, AB, Canada

Reduced response time for client inquiries by 50% through the implementation of an innovative client database.

Perform administrative, reception, and clerical duties such as data entry, calendar management, arranging meetings and food, and inventory/auditing of office equipment and supplies.

Organize and maintain paper and electronic files: sorting, filing, binding and stamping of mails in the mailroom.

Attention to details and disseminate information by using the telephone, mail services and email.

Communicate effectively using both written and verbal communication.

Administer and maintain confidential information and gained an understanding of organizational policies, procedures, and operations of the company.

Prep Cook July 2010 – March 2012

Grey Eagle Casino and Resort – Calgary, AB, Canada

Provide great customer service to the customers/clients.

Set-up the food at the buffet section of the restaurant and a meat carver.

Stocking and inventory of frozen meat and other food supplies in the freezer and stockroom.

Service Crew December 2009 – April 2011

McDonald’s Restaurant of Canada - Calgary, AB, Canada

Serve the customers by being friendly and efficient in giving them good service.

Cook and prepare food such as burgers, French fries, salads and more.

Stocking and inventory of frozen meat and other food supplies in the freezer and stockroom.

Education:

Licensed Security Services Professional October 11, 2016

Issued by: The Registrar of Alberta Justice and Solicitor General Security Programs

Diploma in Oil & Gas Administration (with Honors) January 2013

CDI College of Business, Technology & Health Care - Calgary, AB, Canada

Diploma in Bachelor of Science in Electrical Engineering March 1986

Technological Institute of the Philippines - Manila, Philippines

Diploma in High School March 1980

Marist School - Marikina City, Manila, Philippines



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