Project Management Consultant

JIMMY R. WILSON JR

*** ***** ***** **** ************, GA 30121

Home: 770-***-****

Cell: 770-***-****

************@*******.***

EXECUTIVE SUMMARY

Certified Project Management Professional (PMP) and veteran consultant with diverse experience in the areas of customer service, finance, technology and operations. Proven ability to analyze complex business problems, formulate and implement strategic solutions, and build and motivate teams. Trusted advisor to Officers and Senior Management regarding critical business initiatives. Unique understanding of business and technology. Demonstrated ability to develop and implement processes and solutions required to efficiently and effectively deliver value. Expertise includes:

Strategy Development and Implementation Project Management

Process Improvement and Innovation Change Management

Data Migration Processes Vendor Evaluation and Selection

Management of remote/off-shore teams Relationship Management

Business Intelligence Loyalty Systems

PROFESSIONAL EXPERIENCE

Pinnacle Consulting Services, Inc – Atlanta, Georgia 2000– Present

Senior Consultant/Project Manager

Led effort to define and document data migration processes integrating technical solutions and business processes

Delivered solutions to provide business intelligence support to business partners on-time and on-budget.

Successfully directed multiple projects simultaneously to enhance Loyalty applications for Hospitality industry client.

Managed project to implement security incident management tool (Perspective) across multiple subsidiaries for a diversified corporation with domestic and international interests

Managed implementation of 13 intranet sites utilizing internal resources and external resources, including off-shore resources, on-time and on-budget.

Managed organizational change for successful nationwide implementation of PeopleSoft Time and Labor.

Managed internal resources, contract resources and vendor resources to develop and implement a Kofax document imaging solution integrated with a pension department’s external service provider on-time and on-budget.

Served as Change Manager for client’s nationwide implementation of Oracle Incentive Compensation.

Managed internal resources and vendor resources to implement a password-protected website, ahead of schedule and on-budget, to provide financial information to investors in a private company.

Managed project, with resources across multiple organizations, to develop custom web application for corporate fleet department enabling the automation of key business activities and providing reporting tools for over 300 users in locations throughout the country.

Managed multiple vendors and an internal team to successfully implement Selkirk Financial’s Treasury Manager and ConjecSure products; developed and implemented process innovations including the automation of many tasks that were previously performed manually.

Managed project that successfully deployed hardware to support the introduction of new telecom products into several countries in Latin America. Coordinated the efforts of internal employees and contractors and worked with multiple partners to establish technical environment to enable new product offerings with changing requirements and very aggressive timelines.

Develop processes, define related business case impacts and provide analysis for proposed solutions to achieve business objectives.

Identify contractual, process and business issues related to proposed solutions and consult with Senior Management to achieve positive impact on the client’s organization.

Serve as a consultant to client's project teams in software and vendor screening and selection. Establish SLA’s for vendor performance.

Participate in long range planning activities for applications and initiatives affecting the client's technical and business objectives.

Served as Project Manager with deliverable and budget responsibilities in gathering requirements, designing and coding changes to CIS to support client’s Automated Meter Reading initiative.

JIMMY WILSON PAGE 2

Computer Associates International, Inc. – Atlanta, Georgia 1998-2000

Project Manager – Utilities Industry Practice

Directed 30+ employees, including three team leads, and managed annual budgets of approximately $10 million to support client’s production CIS. Responsibilities included 24 X 7 support, maintenance, regulatory enhancements and integration of new technologies.

Worked with client to develop and implement change management processes to address planned enhancements as well as emergency fixes related to production issues. Negotiated SLA’s and then measured and managed team performance to achieve agreed upon SLA’s.

Developed and implemented resource utilization program that facilitated the utilization of inexperienced resources in critical roles to allow for accelerated employee growth while maintaining high quality service to clients while achieving a near 100% billable rate.

Directed team that successfully implemented changes to client’s legacy (CIS) system to support integration with an Automated Dispatch system on time and on budget.

Developed and implemented quality assurance program for reviews of code and test results prior to migration of application changes.

Computer Associates International, Inc. – Atlanta, Georgia

Manager – Utilities Industry Practice, Computer Associates International – Atlanta, Georgia

Managed a 6.5 FTE/$2 million project to provide 24 X 7 production support for client’s most critical application (CIS).

Led team that was responsible for monitoring performance of production CIS application, addressing performance issues and introducing performance-enhancing initiatives. Developed and implemented processes to measure service levels to ensure SLA’s relating to system performance and issue resolution were met.

Developed and implemented communication procedures to allow users and key decision makers to understand and respond to production issues and impacts of proposed enhancements.

Performed quality assurance reviews of programmer work to ensure superior service to the client.

Managed team that played key role in client’s successful transition to an outsourced mainframe service provider. Developed and implemented custom application to replace software impacted by licensing issue.

Recruited resources for team and performed development and salary reviews.

Developed inexperienced consultants to allow effective transition of leadership responsibilities.

Computer Associates International, Inc. – Atlanta, Georgia

Senior Consultant – Utilities Industry Practice, Computer Associates International – Atlanta, Georgia

Within a team that provided 24 X 7 support of a production CIS application, acted as project lead on various projects with duties including establishing budgets and managing team to meet budget requirements.

Performed quality assurance reviews and approved work of programmers before implementation.

Served as a functional and technical expert within team of consultants tasked with support and enhancement of client’s primary customer service support system.

Provided support for Customer 1 CIS including designing, coding and testing for enhancements and problem resolution.

Served as trainer/advisor to programmers to ensure system changes aligned with business objectives.

Provided primary on-call support for batch processing jobs and for on-line environment.

Provided data and analysis relating to various functional areas for client.

Advised client management on technical and procedural approaches to meet business objectives.

Performed designing, coding, testing and reviewing functions for programmers involved in implementing changes to production CIS to support transactions required by the deregulation of the natural gas industry.

Developed custom applications to validate results of customer refund calculations.

JIMMY WILSON PAGE 3

Atlanta Gas Light Company– Atlanta, Georgia 1987-1998

Senior Programmer

Served in leadership roles in various projects requiring both technical and business knowledge.

Translated business practices and requirements into technical solutions for team of contract programmers.

Assigned priority and delegated tasks to CIS Maintenance team in order to manage workload to effectively meet needs of users.

Served as technical liaison between Information Systems personnel and user community.

Successfully led effort to implement new printing capabilities throughout company’s LAN/WAN.

Atlanta Gas Light Company– Atlanta, Georgia

Programmer

Performed various programming functions including designing and coding changes to existing code as well as developing custom data analysis tools.

Provided support for CIS in an environment that included COBOL, DB2, CICS, JES2, VPS, VSAM and CPF.

Atlanta Gas Light Company– Atlanta, Georgia

Analyst, Customer Service Support

Evaluated call center processes and employee job responsibilities then designed and implemented changes to achieve increased performance.

Provided data analysis and interpretation of business data to support Senior Managers in assessing organizational impacts of the deregulation of the natural gas industry in Georgia.

Researched and recommended system changes to improve business processes. Defined conditions for testing system changes, conducted testing and reviewed test results prior to implementation.

Acted as a liaison between the user community and the Information Systems department with a Customer 1 CIS system.

Developed and implemented process improvements within the Customer Service and Field Operations areas.

Identified and/or investigated CIS problems to determine if system changes are required or if user training was needed. Provided user training when necessary.

Developed tools and processes to accurately track data entry performance allowing new management to eliminate backlog of more than 30K orders.

Performed analysis, testing and process definition for program that produced savings in excess of $10 million annually.

Wrote SQL for queries to extract data from DB2 tables to support various business units.

Atlanta Gas Light Company– Atlanta, Georgia

Various

Developed processes to enable more than 50% decrease in accounts with balances written off to collections.

Developed lending processes associated with company’s financing of heating equipment.

Successfully led effort to convert meter asset tracking from a paper process to an electronic process.

EDUCATION and CERTIFICATIONS

Graduated from Jacksonville State University “With Distinction” with a Bachelor of Arts degree in Communications. Named as an Academic All-American. Recognized as Outstanding Graduate in Communications

Project Management Professional certification (PMP) from Project Management Institute (PMI)

Professional Scrum Master I

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