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Multi-Talented Customer Service Rep./Administrative/Medical Assistant

Savannah, Georgia, United States
February 01, 2018

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Tikeisa N. Bullard

**** ***** ******

Savannah, GA 31406


OBJECTIVE: Professional Medical Assistant skilled at multi-tasking and working

independently with proven problem-solving skills. Will exhibit versatility and adaptability as well as exceptional customer service skills. Seeking a career in a professional career that will allow me to utilize my Healthcare Management degree, previous experience and exceptional work ethics.


●Trained as a Medical Assistant as well as multiple positions within a Medical Practice, front and back

●Excellent Clinical, Laboratory, and Administrative Skills

●Knowledgeable of Medical Terminology

●Strong communication, interpersonal and organizational skills

●Highly motivated and willing to cross-train

●Computer Skills: Microsoft Office, Medical Office Simulated Software and Electronic Health Records, Data Entry, Advanced Web Researching, and Social Media

●Highly Knowledgeable and qualified with multiple Insurance policies and processing Prior Authorizations

●Highly qualified with Referrals for Specialists and Durable Medical Equipment Companies

●Employee Preemployment Workups/ Post Employee Accident Cases


South University – Savannah, Ga. 2018

Bachelor of Arts In Psychology

Allied Health Institute - North Lauderdale, FL. 2014

Associate Of Science In Healthcare Management

Allied Health Institute- North Lauderdale, FL. 2013

Medical Assistant Diploma

Allied Health Institute-North Lauderdale, FL. 2012

Medical Office and Administration Diploma

Armstrong Atlantic State University -Savannah, Ga. 2007/2010

Liberal Arts


Memorial Medical University Hospital -Savannah, GA. 03/10/2013 - Current

Pediatric Surgery and Pediatric Gastroenterology- Medical Assistant III 09/2014 – Current

Urgent Care and Occupational Health- Medical Assistant II 03/2013 - 09/2014


●Set up sterile fields

●Administered injections to adults and children

●Prepared rooms for patient examination

●Conducted EKG’s efficiently

●Obtained vital signs

●Performed various lab tests to include: Strep, Blood Sugar, CBC, Hemocults, Lipid Profiles, Spirometry, Urinalysis, H. Pylori Breath and Finger sticks

●In-Clinic Procedures to include Enemas

●Wound Care


●Registration Point of contact to include, check-in, check-out, insurance information and verifications, and payment processing

●Obtained and documented patient information

●Maintained and filed medical records/Electronic Health Systems

●Maintained customer service satisfaction

●Work Compensation/Referrals

●Referrals for Durable Medical Equipment services set up and maintaining for patients

●Home Health Orders and W.I.C. Prescription

●Maintaining Medication and Formula Samples

●Prior Authorization for Medications

●Inventory and Supply ordering

●New employee training

●Daily point of contact for other physician office, hospitals, social workers, and foster care

●Maintaining daily paperwork, files, and fax transmissions

The Landings Club-Savannah, GA 01/16/2007- 11/31/2012

Hostess/Cook 1

●Made dining experience a memorable one for each customer

●Answered calls and set up reservations

●Greeted and seated customers

●Prepared meals during lunch and dinner

●Learned many different tasks and jobs of the kitchen

Rainbow Stores - Savannah, GA 08/30/2006-10/30/2006

Customer Service/ Cashier

●Greeted customers

●Exceptional customer service

●Organized shelves and racks to best display the items

●Assisted customers with finding merchandise

●Processed returns and layaways

●Accurately processed sales using cash registers provided to obtain total purchase amount

●Bank deposits

References Furnished Upon Request

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