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Customer Service Administrative Assistant

Washington, District of Columbia, 20020, United States
February 01, 2018

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Lachelle C. Thompson

**** ********* ** ** #*

Washington, DC 20032

(202) ***-****

Objective: To obtain a position as


**/**** **/**** ********** of Human Services Washington, DC CRMU Intern

● Case Recovery

● Achieving

● Prepping and scanning documents

● Quick base system, tagging, coping and filing

07/2006 – 06/2007 Office of Administrative Hearing Washington, DC Legal Assistant

● Answered multi line telephone system and collected mail from the mailroom.

● Prepared folders for cases and filed documents as directed by attorney.

● Answered questions and setup appointment dates for hearings.

● Prepared agendas and made arrangements for committee, board, and other meetings. 04/1999 – 07/2006 Department of Consumer and Regulatory Affairs Washington, DC Customer Service Representative

● Greeted customers, as well as answering phones and representing the organization.

● Assisted customers with preparing & filing certificates and other documents.

● Answered multi line telephones and input data into the system.

● Assisted at the Help Desk Center and collected mail from the mailroom

● Answered customers’ questions about and maintained a high level of customer satisfaction. Clerical Assistant Intern

● Assisted customers with preparing certificates

● Answered telephones, directed calls and took messages.

● Communicated with customers, employees, and other individuals to answer questions, disseminate or explained information.

● Reviewed files, records, and other documents to obtain information to respond to request. 09/2002 – 04/2004 Access Worldwide Washington, DC

Teleservices Representative

● Called new and existing customers to offer new products and services on behalf of company.

● Utilized the Rockwell system and explained products or services and answered questions.

● Recorded names, addresses, purchases, and reactions of prospects contacted.

● Answered telephone calls from potential customers who have been solicited through advertisements.

● Maintained records of contacts, accounts, and orders. 10/1997 – 01/1998 Telesec Core Staff Temp Agency Washington, DC Administrative Assistant

● Performed a variety of jobs at various job sites.

● Reviewed files, records, and other documents to obtain information to respond to request.

● Operated office machines, such as photocopiers and scanners, voice mail systems and personal computers.

● Computed, recorded, and proofread data and other information, such as records or reports. EDUCATION

2008 The Excel Automotive Institute Washington, DC 2002 Sanz School (Microsoft Office Specialist) Washington, DC 1995 DC Street Academy Washington, DC

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