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Project Manager

Temecula, California, United States
February 01, 2018

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Christine Ferraro, PMP

***** ********* ********** ***** 908-***-****

Temecula CA 92592


Project Management Professional with 20 years of experience leading projects in global enterprises. Combines solid program management and communications skills to deliver advanced products in science and technology. Innovative leader, who leverages technology and process to reduce administrative overhead. Seeking position to plan, direct and coordinate program activities and key projects. A REAS OF EXPERTISE

Project Management, PMP

Budget Development

Vendor Management

Resource Management

Process Management

Scheduling and Reporting

Written and Verbal Communications

Issue and Risk Management


Thermo Fisher Scientific, Carlsbad, CA Nov. 2016 – present Document Conversion Project Manager, Technical Communications Currently managing a portfolio of data conversion projects across multiple product lines to deliver reusable assets for the company’s digital ecosystem and provide scientists with customizable, web interactive documentation. Managing the vendor relationship and all operational aspects of the projects.

• Led technical writers and vendor in successfully rebranding and converting to XML/HTML thousands of online product manuals, which has enabled scientists to digitally recreate in-lab use of product protocols.

• Established workflows for tracking the conversion, quality, and online delivery of the files.

• Gathered estimates and stayed within budgets, enabling additional projects to be implemented.

• Improved vendor quality and timeliness through increased collaboration and repeatable processes.

• Collaborated with scientists, technical writers, and IT to mitigate gaps and redundancies in the program lifecycle through role clarification and cross training.

• Established a validation process with scientists to ensure compliance with internal and regulatory standards.

• Created a project portfolio dashboard to report on performance against KPIs, risks and spending. Chubb Group of Insurance Companies, Warren NJ Aug 2002 to Nov 2016 Senior Process Manager, PMO, IT Strategy & Operations, Corporate Business Solutions 2012 - 2016

• Collaborated with IT leadership team to plan new projects and roll out group-wide initiatives.

• Coordinated and published executive reports and program dashboards for divisional and global CIOs.

• Drove process improvement to solve inefficiencies in budgeting and governance across functional IT teams.

• Standardized resource and demand management across business units in a matrix organization.

• Initiated internal processes to “fast track” projects, shortening lead time to project execution.

• Chaired IT Operating Model Committee to engage IT leaders in identifying gaps and to grow champions of the new IT operating model.

• As a member of the Chubb Partnership of Women Board of Directors, co-created five programs in one year to assist 800 national members in develoing executive presentation skills, including branding and networking.

• Positioned the PMO as an IT process center of excellence and a learning organization with a relentless focus on improving processes in terms of customer value. Project Manager, Business Partner Relationship Manager, Chubb Multinational Solutions 2010 to 2012

• Managed multiple, concurrent projects across eight application areas, resulting in improved quote and policy issuance turnaround time and new markets, such as human clinical trials instant certifications.

• Partnered with business managers to develop business cases with funding requirements, resource needs, risk assessment, benefit analysis and metrics for measuring success. Process Manager, Home Office Operations 2002 to 2010

• Delivered the redesign of Chubb’s Commercial Underwriting Authority System, on time and within budget.

• Instituted documentation management and records retention policies for Chubb Commercial IT.

• Led efficiency projects for the divisional CIO; saved time and resources while meeting SOX requirements by eliminating non-value added work and documentation during IT release management. Science Applications International Corp., San Diego, CA 1997 to 2002 Documentation Manager, Project Coordinator, Geophysical Systems Operation

• Coordinated with managers and a team of geophysicists and developers to generate a suite of technical documents for monitoring compliance with the Comprehensive Nuclear Test Ban Treaty. Delivered the project within fixed cost and time to the U.S. Department of Defense for distribution to 85 countries.

• Reinforced the International Data Center’s image as a provider of high-quality products and services by developing the documentation infrastructure to support future releases of IDC software. T ECHNICAL PROFICIENCIES

Microsoft Office Suite MS Visio MS Project FrameMaker CA Clarity SharePoint Office 365 JIRA Agile eDMS Confluence


Project Management Institute

American Society for Quality

Society of Information Management, Regional Leadership Forum EDUCATION & CERTIFICATES

Bachelor of Arts in Liberal Studies (Business Economics, Math, Sociology) University of California Regional Leadership Forum Graduate Society of Information Management, NYC Business Acumen, Innovation, & Leadership Chubb Business School Project Leadership George Washington University School of Business Project Management Professional Project Management Institute Enterprise IT Reward for Outstanding Performance & Contribution Chubb Competent Communicator & Club Officer Toastmaster International Lean for Service Certification American Society for Quality Business Writing for Executives UC San Diego

Executive Presentation Skills AT&T

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