Customer Service Manager

Brandy Geyer *** Pillow Ave

Cheswick, Pa *****

724-***-**** Home

724-***-**** Cell

************@*****.***

CAREER OVERVIEW

Trulite, Inc. – 4595 Nixon Road, Cheswick PA 15024

August ‘17 to November ‘17 – Administrative Manager / Customer Service Support

●Manage and process replenishment orders for stock / inventory

●Process customer orders via Axapta

●Create packing slips and bill of lading for outgoing shipments

●Coordinating freight pickups

●Generating a large shipping document for all transportation pick ups

●Inventory reporting, updating and reconciliation via a Zero Quantity report Windows based program

●Accounts receivable manage credit card orders

●Create, receive and close RGA’s ( Return Goods Authorizations )

Siemens Industry, Inc. – 500 Hunt Valley Road, New Kensington PA 15068

October ’15 to September ‘16 – Proposal Specialist / Customer Service Support Cost Estimator

●Create quotations for Aftermarket Medium Voltage Drives

●Support wide variety of Siemens vertical business with Time and Material quotations via SAP, Microsoft and other assorted computer based software

●Manage the Proposal Manager site for incoming quote requests from sales and FSR’s

●Create high level upgrade, refurbishments and parts quotations

●Interacted with Siemens Legal for Terms & Conditions and Purchase Order revisions

●Interacted with Siemens Engineering and Technical Assistance in providing part numbers and correct variable Frequency Drive information for the quotation process

●Interacted in Technical Kickoff meetings to support quotation acceptance to the organization

●Directly working with Engineering and Technical Support staff for ‘troubleshooting’ prior to the quotation

●High volume of output quotations to meet specific timeframes

●Directly support Customer Service Project Managers on short turn-around time on an as needed basis

VWR International – 2030 Center Square Rd, Bridgeport, NJ 08014

August ‘04 to June ‘13– Onsite Account Manager for the University of Pittsburgh

●KPI Reporting

●Daily transaction reports for forecasting and monitor productivity

●Train and support new associates, timecards and payroll

●Ability to support staff in all areas including but not limited to

●Well versed in SAP applications, order processing, returns/credits, reports for daily sales

●Create cost saving quotations for research laboratories for the University of Pittsburgh

●Manage inventory for the University of Pittsburgh in their chemical and general inventory stockrooms as well as research laboratories

●Process orders to replenish stock

●Maintain backordered items to ensure on-time delivery

●Issue credits/returns authorizations for lost and or defective merchandise

●New lab equipment sell and setup for Cleanroom, Biomedical Science Tower, Biomedical Science Tower 3, and Hilman Cancer Center

●Conduct sales calls with customers for product demonstrations, and technical services

●Work closely with manufacturers to promote product promotions

●Supported a 13 Million account * Grew the business by 4 Million, at start date is was an 8 Million Dollar Account*

Fisher Scientific - 105 Gamma Drive, Pittsburgh, PA 15238

June ‘99 to August ‘04 – Warranty Coordinator

●Manage and coordinate warranty contracts with vendors for labor/travel rates and part reimbursement

●Administer the accounting for vendors

●Produce and replenish purchase orders for sixty service representatives across the country which involves heavy phone usage and a close relationship with each representative

●Track orders/shipments to assure on-time delivery with manufacturers

●Trained in ISO standards

●Proficient in Microsoft Word, Excel

●Buy Specialist; replenish stock for warehouse and Rush Drop Ship items

Fisher Scientific – 585 Alpha Drive, Pittsburgh, PA 15238

March ’98 to June ’99 – Customer service

●Answer high volume of calls for order processing

●Track orders/shipments to assure on-time delivery with manufacturers

●Issue return authorization numbers for incorrect shipments, and damaged items

●MSDS coordinator

●Y2K compliance coordinator

Professional Diving Services, Inc. - 1135 Pittsburgh Street, Springdale, PA 15144

March ‘95 to 2000 - Family owned business, Inside Sales and Technical Service

●General manager of retail store/service department for sport and commercial diving equipment

●Onsite supervisor of underwater commercial diving construction for Government contracts with the Army Corps of Engineers

●Sell retail sport and commercial diving equipment

●Provide technical servicing and repair of SCUBA equipment for life-support standards

●Certified Assistant Scuba Instructor for scuba diver training & First Responder/First Aid trainer

●Activities Director for domestic and international dive travel tours

Stadtlanders Pharmaceutical - 600 Penn Ctr., Ste. 300, Pittsburgh, PA 15235

February ‘96 to February ‘98 - Enrollment Representative

●Prepared patient data reports based on insurance information and medical histories provided by healthcare professionals

●Insurance verification and billing; Medicare/Medicaid, private insurance coverage

●Enrolled patients in the HIV/AIDS therapy program

●Coordinated patient enrollment in various medication therapy programs following insurance acceptance

●Followed up on patient satisfaction, questions, shipments and billing for medications through direct telephone communications

Twin Scissors - Waterworks Plaza, Fox Chapel, Pittsburgh, PA 15238

August ‘89 to March ‘96 - Master Stylist

EDUCATION

Pennsylvania State University - New Kensington, Computers, Excel and Word

SCUBAPRO Technical Services, Service and Repair Technician

Professional Assoc. of Diving Instructors, Assistant Scuba Instructor, 1st Aid and CPR Certified

Forbes Road East, Vocational Technical Institute, Cosmetology License

Springdale Senior High School, Business Curriculum

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