Data Entry Customer Service

SALETHA L. MAYE

917-***-**** I *************@*****.*** I add LinkedIn URL

SUMMARY

Data Entry Clerk experienced in alpha- numeric data entry and transcription. Proven ability to manage multiple data entry projects and deliver high quality results in a timely manner. Known for having strong customer service skills and being a creative problem solver who excels at conflict resolution and consistently exceeds goals. A self-starter who is a quick study, a trusted collaborator and works well in a team or independently.

WORK EXPERIENCE

JP MORGAN CHASE New York, NY 2001 - 2017

Workflow Coordinator (2011 2017)

Processed work as assigned to ensure FIFO zero deposits, transmissions and distributions timeliness and communicate issues that will affect the customers.

Ensure that each client account received a deposit on a timely basis.

Ensure clients transmissions SLA are met.

Managed all monthly equipment maintenance update as well as hardware maintenance.

On a daily basis communicate any issues to management.

Report internal account error to leadership team to minimize the impact to customers.

Meet / exceeds site productivity and quality standards, Assisted teammates in meeting deadlines.

Support floor on inquiries and research.

Specialized in processing work units and checks and supplemental documents for specific corporate customers.

Ensure that each client accounts received a deposit.

Troubleshoot problematic batches to ensure customer receives accurate information.

Data Key Entry Specialist (2001 – 2010)

Managed and completed data entry and customer support functions.

Organized files and collected data to enter into the computer.

Analyzed errors and reporting problems with the data.

Accurately entered data information in order to decrease client mistakes.

Maintained and secured sensitive and confidential customer information.

Input hand written customer orders, credit, and check payments into system.

Entered customer orders vendor receipts and invoices.

Compiled statistical reports on payments orders and outstanding invoices.

Keyed data for variety of general, sensitive and healthcare lockboxes with high degree of accuracy and on a time sensitive basis.

Worked as a liaison with the New York State Department of Finances and Taxation.

Expedited the processing of Business Tax Platform accounts: Sales Tax, Withholding Tax, Assessments Receivables, Highway use Tax, And Tax Amnesty.

PROFESSIONAL DEVELOPMENT

Anti-Money Laundering

Communicating Effectively With Staff

HIPPAA Privacy Awareness

Communication Styles in Action

Creating a Positive Workplace

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