Customer Service Manager

EXPERIENCE

EDUCATION

NIKKI PANGELINAN

**** * ****** **** *** #1131, Las Vegas, NV 89121 C: 702-***-**** ****************@*****.*** 03/2016 to Current MOD+/Cashier/Guest Service/Stock DD's Discounts - Las Vegas, NV

As a MOD+, I am responsible for manager keys and access to the change drawer and safe. I handle manager duties while current managers are on Lunch or Break. As a cashier and Guest Service, I provide excellent customer service, and speedy checkout. I handle transactions and returns, answer all questions, and always provide solutions to problems. I restock shelves, and merchandise the front end. I also provide knowledge of store, and current promotions. As a stock associate, I unload the truck and separate boxes. I put merchandise on the floor, and clean up as needed. I also hang clothes, hard tag items that are needed to be hard tagged, process bulk, complete accessories, hard tag purses, and make sure everything that goes on the floor is properly processed and ready for purchase.

02/2014 to 06/2014 Cashier

Walmart - Las Vegas, NV

As a Cashier, I assist customers with purchases and returns. I also answer any and all questions about our store and current promotions and or sales. I provide the best customer service and make sure to go above and beyond for our guests. I maintain a clean work area, and also stock and merchandise our products to meet our standards.

11/2012 to 12/2013 Money Counter Lead/Guest Service Lead ToysRus - Las Vegas, NV

As the Money Counter Lead, I would count tills and balance them. I ordered change, and prepared the necessary items for Garda. I distributed the proper amount of tills for that days usage. I also processed cashier reports, and filed everything in a organized fashion. I maintained a clean and organized office. As the Guest Service Lead, I would assist guests with purchases and returns. I trained our new cashiers and made sure they knew of all of our policies and procedures. I handled phone orders, ship to store orders, as well as online orders. I maintained a clean work space and provided assistance to other employees as needed. 06/2012 to 08/2012 Guest Room Attendant

Aria Resort and Casino - Las Vegas, NV

As a Guest Room Attendant, I cleaned rooms and provided excellent customer service to our guests. I also provided knowledge of our properties and current promotions.

2013 GED: General Studies

Adult Education - Las Vegas, NV, United States of America

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