Manager Customer Service

KIRK POUND

*** ******* ** *********, **, *****

******@*******.*** C:636-***-****

PROFESSIONAL EXPERIENCE

XTRA LEASE, LLC - ST. LOUIS, MO

Traffic Coordinator

Tire Procurement/Purchasing

Fleet Maintenance Manager

Operations Assistant October 2001 - Present

Review and approve purchase order requests $2k & above from 50+ locations in the US & Canada (1k/month)

Selected for Corporate Acquisition/Due Diligence Team (Asset Verification & Document Verification)

Manage & verify monthly billing statements with multiple national tire suppliers

Prepare end of month inventory and accounting reports

Order, track and process invoices for $3+ million in tires yearly

Manage, verify and audit repair standards for 50+ locations

Participate in yearly negotiations with suppliers regarding contracts and service agreements

Re-distribute trailers and new equipment for 50+ locations using third party relocation/delivery providers

Update company Website daily/weekly regarding trailer logistics and fuel surcharge fees

Complete credit, collections, and invoice follow up with traffic customers and vendors

Review customer/vendor invoices and verify billing daily

Audit best practice compliance (50+ locations)

Review vendor efficiency performance with 50+ locations

BED BATH & BEYOND – ROCHESTER, MN

Assistant Manager/Merchandise Manager July 2000 - October 2001

Monitored daily store sales and maximized featured product sales

Member of new store opening team (2 successful store openings)

Merchandised store and assisted in customer service

Trained and mentored new employees

Participated in various projects on teams & on own

SAM’S CLUB –ST. LOUIS, MO & FARGO, ND

Assistant Manager/Merchandise II Manager June 1999 - July 2000

Schedule 50+ department associates weekly and managed 100+ store associates

Successfully completed Sam’s Club Management Training Program

Completed monthly department inventories for meat, bakery, and produce

Maintained store safety, security, and sanitation practices

Responsible for management of club keys, alarm codes, and verification of daily bank deposits

EDUCATION

MILLKIN UNIVERSITY - BS in Marketing Graduated: May 1999

ADDITIONAL SKILLS/CERTIFICATIONS

18+ years of leadership and inventory management experience

18+ years auditing experience

16+ years transportation maintenance and purchasing experience

16+ years vendor/project management experience

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