Customer Service Sales

PROFESSIONAL SUMMARY

WORK HISTORY

WANDA PEREZ

**** ******** **, ********, ** • C: 863-***-**** • **********@*****.*** Bilingual Internatinal Sales Executive focused on exceeding quotas and developing beneficial customer relationships with domestic and international executives. 09/2007 - 09/2017

Store Manager

Jix's Uniforms 103 Font Martelo - Humacao, PR

Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Reordered inventory when it dropped below predetermined levels. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Promoted from Team Leader to Assistant Manager within [10 ] months. 03/2001 - 08/2007

International Sales Executive

Six X Telecom - Lakeland, FL

Developed new business opportunities by effectively communicating product lines to leading international corporations.

Negotiated prices, terms of sales and service agreements. Set up and maintained global account management and reporting tools and processes. Uncovered and qualified prospects and sales opportunities in targeted markets using external resources. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.

Executed calling campaigns targeting direct end-user prospective accounts. Networked and interacted with local, national and international associations to optimize industry connections. Quoted prices, credit terms and other bid specifications. Evaluated market trends and recommended marketing budget allocations to top management. Researched clients' business issues and goals to offer appropriate solutions. Created alternative business plans to improve customer relationships. 09/1997 - 08/2000

Sales Customer Service

GEICO Corporate Office - Lakeland, FL

EDUCATION

Documented all customer inquiries and comments thoroughly and quickly. Greeted customers in a timely fashion, while quickly determining their needs. Referred unresolved customer grievances to designated departments for further investigation. Recommended new [Car Insurance to customers, resulting in a [90]% in add-on business. 02/1989 - 06/1993

Customer Service Sales Support

Cardinal Health - Lakeland, FL

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Gathered and verified all required customer information for tracking purposes. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Accurately documented, researched and resolved customer service issues. Oversaw call center employees to ensure customer satisfaction goals were consistently met. Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Resolved service, pricing and technical problems for customers by asking clear and specific questions. Prepared reports and communication for senior management and clients. Managed call center from initial start-up to full operational status. Developed all process controls and metrics for daily management of the Call Center. 1980

High School Diploma: English

Dr. Pedro A. Campos - Levittown, Puerto Rico

3.80 GPA

Member of future leaders of America Club

1985

Associate of Applied Science: English

Polk Community College - Winter Heaven, Florida

Coursework in International Business

Coursework in Business, Communications

SKILLS

2000

Bachelor of Science: Business Administration

Florida Southern College - Lakeland, FL

Coursework in International Business

Coursework in Business Administration and Management Coursework in Management and Business Administration Sales pipeline management

Corporate budgeting

Financial operations

Critical and creative thinking

Creation of sales comp structures

Effective negotiator

Budget forecasting

Strong sales proposal writer

Revenue and profit maximization

Team building expertise

Customer satisfaction

Highly organized

Excellent listening skills

Budget development

Cash-flow analysis

Account and territory management

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