Administrative Assistant Customer Service

KIM M. HESS

***** ********* ****** ● Madison Heights, Michigan 48071 ● 248-***-**** ***********@*****.***

administrative operations

Administrative professional with over 20 year’s progressive experience preparing flawless documentation and maintaining the utmost confidentiality. Results orientated, works well under pressure in fast-paced environment. Learns quickly with little direction, able to make sound decisions. Takes ownership and drives all assigned tasks to completion. Skills include:

●Strong Computer Skills

●Effective Communications

●Mastery of Microsoft Office: Excel, PowerPoint, Word

●Quickbooks

●Accurate Data Entry

●Excellent Customer Service

●Attention to Detail

●Interprets Legal Terminology

●Interprets Medical Terminology

●Handles High Call Volumes

●Trusted, Confidential

●Works Well Independently

Professional Experience

PREZIOHEALTH, INC. Novi, Michigan

Senior Asset Control Manager/Administrative Support, 2013 - Present

Demonstrates successful inventory management, including evaluating, forecasting and planning of medical equipment assets. Work includes data entry and documentation of all life cycle management processes and procedures from receipt through disposal.

●Identified need and created Loaner Department to track change activities of assets due to installations, movements, transfers, and removals. This resulted in cost savings, headcount savings, and prevention of loss hardware, increased efficiencies, and an increase in our revenue.

●Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; developing, coordinating, and enforcing productivity standards.

●Manages relationships with both internal and external stakeholders, including customers. Exercises a high degree of independent judgment to evaluate each situation, and determine how best to manage each case. Created and implemented multiple business agreements.

CARS OF TROY Troy, Michigan

Office Manager/Administrative Support, 2009 - 2013

Handled day-to-day operations with a focus on efficiency and time management. Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation.

●Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining records, expenses and travel) that allowed management and staff to focus on the customer’s needs.

●Enforced quality and customer service standards by analyzing/resolving customer service problems and recommending improvements.

●Created and maintained a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.

ST. JOHN PROVIDENCE HEALTH SYSTEM Warren, Michigan

Administrative Assistant, 2003 - 2005

Assisted marketing department supervisors, team leaders, and team members with day-to-day marketing tasks and coordinating marketing projects and activities as requested.

●Supported marketing and design team by organizing and collating content; producing additional marketing communications, such as flyers, brochures and exhibition-related projects.

●Automated the tracking of marketing budget, efficiencies and hospital product usage through the use of electronic spreadsheets.

●Successfully ordered and maintained office supplies, equipment, and miscellaneous inventory through written requests and online purchasing.

KIM M. HESS

Resume

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Professional Experience (continued)

ST. JOHN MACOMB-OAKLAND HOSPITAL Madison Heights, Michigan

Administrative Assistant / ER Patient Chart Coder, 2001 - 2003

Performed a variety of complex secretarial/clerical, and administrative duties requiring comprehensive knowledge of multiple departments with approximately 100 team members. Exercised independent judgment and action, including making frequent decisions in accordance with hospital procedures.

●Maintained Director’s calendar and efficiently coordinated all meetings and travel arrangements.

●Organized and filed medical information and met frequently with medical staff to process correspondence, type reports and produce presentations.

●Regularly dealt with sensitive medical information, requiring strict adherence to procedures on safeguarding the confidentiality of data.

STATE OF HAWAII, ATTORNEY GENERAL Honolulu, Hawaii

Legal Stenographer, II (Legal Administrative Assistant) 1992 – 1996

Responsibilities included a thorough knowledge of legal and medical terminology with accurate spelling, punctuation and capitalization; good knowledge of court procedures; ability to take verbatim notes of a difficult and technical nature.

●Organized, prepared, edited and finalized highly confidential legal documentation and correspondence.

●Efficiently processed a variety of court documents to be filed with Family, Circuit, and District Courts.

Education

Business and Medical Health Management

Davenport University – Warren, Michigan

High School Diploma

Madison High School – Madison Heights, Michigan

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