Janet G. Jones

**** ********* ** ***** *****, CA 91709

Phone: 909-***-**** 909-***-****

Email: ac49ts@r.postjobfree.com

Summary:

To obtain a position with a growing company to utilize my experienced skills as a customer service representative. Highly self-motivated along with team spirit. I would be an asset to a growing company. I have over 15 years’ experience working in a call center environment

Job Objective:

CUSTOMER SERVICE ASSOCIATE/Office Support

Experience:

Employer: Staffmark

Dates: 07/2015 – Present

Job Title: Customer Service /Order Entry

Resolve product or service problems clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and updates account

Employer: Southern California Edison / Project

Job Title: Billing Analyst/ Data Entry

Dates: 05/16 – 12/16

Duties: Handling the Billing exceptions and special programs associated with residential, small and large commercial customers, which includes adjusting, preparing, and reconciling third party cost onto customers billing statements when necessary, monitoring and tracking service billing activities by updating spreadsheets and completing reports, researching and analyzing data and making sound decisions and recommendations that have considerable business impacts

Employer

Job Title:

ES Financial Solutions/Dynamic Recovery Solutions

Customer Service Agent / Call Center

Dates:

08/10 to 12/15

Duties:

Answer several inbound calls averaging between to 110+ calls daily Resolve product or service problems clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. Maintain customer records and updates account information. Maintain financial accounts by processing customer adjustments. -Prepare product or service reports by collecting and analyzing customer information. Assist with order management and product management. I also supervised a team of 6-12 agents. Trained New Hires, maintain Team Spirits while going over and above to produce a productive environment.

Job Title:

Customer Service Agent / CALL CENTER

Employer:

AT&T Wireless, ANAHEIM CA

Dates:

11/06 to 7/10

Duties:

Answer several inbound calls averaging between 80-120+ calls daily. Resolve product or service problems clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. -Maintain customer records and updates account information. Maintain financial accounts by processing customer adjustments. Assist with order management and product management.

Job Title:

Customer Service Agent/ CALL CENTER

Employer:

Total Call International, LOS ANGELES, CA

Dates:

11/05 to 10/06

Duties:

Assist calls with setting up new acct and acct maintenance and billing issues and troubleshoot. Able to maintain anywhere from 80 - 120+ calls daily.

Job Title:

Customer Service Agent

Employer:

Sprint Long Distance, DALLAS TX

Dates:

9/01 to 11/05

Duties:

Resolve product or service problems clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. -Maintain customer records and updates account information. Maintain financial accounts by processing customer adjustments. Assist with order management and product management. Maintaining an average of inbound calls daily of 80-120+

Skills:

COMPUTER SKILLS EDUCATINON: HIGH SCHOOL / COLLEGE

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