Manager Customer Service

Location:

Pretoria, GP, South Africa

Salary:

15500

Posted:

April 27, 2018

Contact this candidate

Resume:

Phuti Wilson Tsebe No: ** Hattingh Street

Elandsfontein

1429

Cell: 073-***-****

Email: *****.**@*****.***

PERSONAL PROFILE

I am an energetic, positive, ambitious and hardworking individual, who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work well under pressure.

General Health : Good

Drivers Licence : Yes (C1 & PDP)

Car : Yes (Own)

Hobbies : Music & Gym

CAREER HISTORY

GLOBAL FOREIGN EXCHANGE (PTY) LTD

Driver

February 2010 to Current

Work Duties

I collect and deliver foreign value to corporates/ banks/ hotels and individuals

Completing paperwork when collecting and delivering foreign value

Responding to customer request in a polite and cheerful manner

Excellent time management as agreed with clients

Communicating any problems with management in a timeous and professional manner

Responsible for day to day maintenance of a car, including daily checks of oil, water and tires

GLOBAL FOREIGN EXCHANGE (PTY) LTD

Client Liaison Officer

February 2009 to January 2010

Work Duties

Liaison with clients/travellers that are flying abroad about their foreign value

Confidence with liaising with both clients and customers

Able to work alone as well as with a team

Able to work under pressure and flexible environment

Maintaining a good relationship with clients and other service providers GLOBAL FOREIGN EXCHANGE (PTY) LTD

Senior Foreign Exchange Consultant

April 2008 to February 2009

Work Duties

Buying and selling of foreign currency

Selling various cash passports card and travellers cheques

Daily balancing of all cash on hand

Achieving annual sales targets

Quality assurance and performance standard

Ensuring compliance with exchange control and fica

Collecting documents for forex clients

MASTER CURRENCY FOREIGN EXCHANGE (PTY) LTD

Senior Foreign Exchange Consultant

OR Tambo International Airport

April 2006 to March 2008

Work Duties

Buying and selling of foreign currency

Daily balancing of all cash on hand

Achieving annual sales targets

Quality assurance and performance standard

Ensuring compliance with exchange control and fica

Collecting documents for forex clients

OPTIMA (PASSENGER HANDLING)

Customer Service Officer

OR Tambo International Airports

June 2005 to March 2006

Compliance with passenger and baggage handling standards

Managing irregular operations and executing strategies to get back on track

Responding professionally to customer request and complaints

Maintaining composure when dealing with difficult passengers SKILLS

Microsoft Word, Excel, PowerPoint, Internet and Emails

Ability to work well under pressure

Ability to work without supervision

Problem solving

Positive attitude

Time management

Strong work ethic

ACADEMIC QUALIFICATION

Name of School : Makgato High School

Highest Standard : Grade 12

Year obtained : 2000

Subject English, Afrikaans, Northern Sotho, Business Economics, Economics

Name of Institution : Quest Computer Skills Centre Course Completed : Basic Bookkeeping & Basic Pastel Partner V11 Module 1 Duration : September 26 to 21 November 2015

Subjects : Basic Manual Bookkeeping

Bookkeeping

Creditors

Debtors

Basic Pastel Partner

Name of Institution : Quest Computer Skills Centre Course Completed : Basic Bookkeeping & Basic Pastel Partner V11 Module 2 Duration : January 30 to 9 April 2016

Subjects : Manual Bookkeeping

Bookkeeping

Creditors

Debtors

Pastel Partner

REFERENCES

GLOBAL FOREIGN EXCHANGE

Contact Person : Linda Mthethwa

Position : Finance Manager

Contact : (011-***-****

Cell : 074-***-****

Contact Person : Ruxana Laher