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Management Project

Atlanta, Georgia, United States
125, 000
April 27, 2018

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Robert Daley, CBCP


Information security, business continuity and incident management professional with more than 3 years of strategic and operational experience in Disaster Recovery, Enterprise Risk Management, Business Continuity, Crisis Management, and Emergency Response at a Fortune 500 company



VP, Corporate Incident Response & Life Safety Lead Atlanta, GA 02/2017 – Present

Responsible for coordinating all aspects of the Incident Response program for the enterprise to ensure company can effectively recover from incidents. Perform work focused on business resumption planning, disaster recovery planning, incident response and planning, crisis management and planning.

Manages and provide direction for the Incident Response team

Participates in the recovery of major incidents

Run command center during incidents

Develop new processes/procedures

Develop schedule for training and awareness for program staff

Plan, conduct, and debrief regular exercise to test plan strategies

Lead complex, cross-functional Corporate Incident Response, Life Safety or Crisis Management projects.

Norfolk Southern Corporation

Business Continuity Lead Atlanta, GA 11/2013 – 2/2017

Provide oversight of enterprise-wide business continuity program to ensure limited business interruption to critical business processes. Improved and maintained the Business Recovery, Disaster Recovery, and Incident Management programs for Norfolk Southern.

Evaluate, recommend, and implement new incident management processes and techniques, and support existing processes through training and exercises to ensure Norfolk Southern’ s technical infrastructure and business processes are sufficiently resilient. Responsible for conducting risk analysis on Norfolk Southern’ s critical facilities and business processes, and provide guidance and education to departments to aid in identifying solutions and progress remediation of identified risks. Additional Responsibilities include:

Monitor, assess and challenge departments to manage risks and drive necessary mitigations.

Regularly monitor identified risks and mitigations, providing updates to management.

Conduct Business Impact Analysis across Norfolk Southern to identify key areas of focus, taking into account potential impacts to customer service, safety of operations, and corporate reputation.

Working with senior management and external law enforcement agencies, will develop and exercise incident response procedures to ensure Norfolk Southern’ s ability to properly respond during times of disaster or critical incidents.

Ensure proper Payment Card Industry (PCI) compliance measures/conduct yearly PCI audits.

Conduct PCI training to departments dealing with credit card payments.

Update documentation and manage permissions of the Business Continuity Planning and Incident Management Team SharePoint sites.

Manage the Everbridge and ENS (Emergency Notification System (ENS).

Lead the Everbridge Single Sign on project.

Systems Coordinator Atlanta, GA 10/2011 – 11/2013

Provided enterprise wide technical support and solutions for NS Employees and External Customers

Assisted with testing new application changes prior to production releases.

Provided Business Continuity Planning and testing support.

Performed help desk support for network failures, hardware, software and security related issues.

Deployed new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties, hardware and outlook mail client.

Performed troubleshooting for Microsoft Exchange server.

Assisted with testing new application changes prior to production releases.

Coached, mentored and trained team personnel on all aspects of the job, provided ongoing leadership for team members.

Used forensic and network protocol tools to identify and investigate network and workstation behavior issues based on data flows.

Business Analyst SAP Roanoke, VA 12/2009 – 10/2011

Translated business requirements related to the NS SAP footprint into deliverables that are compliant with corporate controls and standards.

Reviewed and evaluated existing processes and resultant accounting transactions to identify opportunities for improvement.

Coordinated the design and managed the implementation of new systems and business processes.

Implemented business optimization projects and reporting tools that improved efficiency by over 70%.

Prepared system documentation and maintained security in accordance with SAP and NS standards.

Served as a liaison between Accounting, IT, and other client departments.

Generated required reporting for client departments and maintained departments' application security.

Fluently communicated ideas and solutions with both technical peers and business partners.

Build and deployed required reporting for client departments utilizing Hyperion Explorer (Brio).

Provided first level support to business users and maintained departments’ application security.

Trainmaster Atlanta, GA 08/2008 – 12/2009

Responsibilities included the safety of operations and supervision of yard and train movements, including switching service to customers within the terminal.

Supervised Yardmasters and Train and Engine crews in the performance of their duties.

Ensured that train service and maintenance personnel comply with all operating rules, safe work practices, hazardous materials, and FRA regulations.

Provided support in investigating accidents and injuries to determine the cause and taking appropriate action to mitigate the incident and minimize future occurrences.

Assisted in holding annual rules classes and verified compliance with all operating rules by monitoring performance on a continuous basis.

Scheduled and coordinated with other departments and division dispatchers in order minimize delays during track construction.

Responsible for classification yard operation, including proper processing of cars and on time train operations

Ensured that cars with hazardous commodities and cars with excessive dimensions are properly placed and handled.

Responsible for manpower management.

Crew Management Dispatcher Atlanta, GA 04/2007 –08/2008

Responsible for upholding full compliance to federally mandated regulations and collective bargaining agreements while managing crew job assignments.

Populate and analyze decision table in order to manage crew assignments with 100% compliance n a time-sensitive environment.

Accountable for crew communication pertaining to road and yard assignments as covered in contractual labor agreement.

Responsible for handling escalated request for manpower management by a Trainmaster or Yardmaster.

Independent Consultant

Web Designer/Project Manager Atlanta, GA 08/2005 – 09/2007

Worked with various small business clients to translate clients’ marketing and information needs into a functional website. Gathered requirements, outlining structural content for website, creating or editing images and graphics to be used, creating forms and website pages, utilizing HTML or GUI design software to code website, implemented and deployed websites. Generated and maintained project documents, which included project plan, project schedule, issues logs, change requests and contracts.

APX/R.R. Donnelly Logistics

IS/Traffic Analyst Atlanta, GA 09/2003 – 08/2005

Analyzed data in order ensure efficiency and maximum throughput of inbound and outbound freight. Utilized Microsoft Access to export data from database tables to spreadsheets in order to perform what-if analysis on possible freight decisions. Project Coordinator for Sarbanes Oxley (SOX) team to establish compliance within standard business processes and procedures. Re-engineered standard operating procedures to ensure compliance. Documented new standard operating procedures. Trained employees on new procedure and ensured smooth implementation of new standards.


Project Management, Master of Business Administration, Walden University

Computer Information Systems, Bachelor of Business Administration, Georgia State University

Information Assurance and Security, Post Baccalaureate Certificate, Capella University

Crisis Management and Business Continuity, Certificate, M.I.T.

FEMA IS100.a, IS-700.a, IS-907

MGT310 - Jurisdictional Threat and Hazard Identification and Risk Assessment

MGT315 - Critical Asset Risk Management

MGT414 - Advanced Critical Infrastructure Protection


Certified Business Continuity Professional - CBCP

Microsoft Licensing Solutions Specialist, MCP ID 9733136

Certified Scum Product Owner, Cert. No. 179674

Graphic Design Certification (Clayton State University, 2014)


NIMS, NIST Cyber Security Framework, Business Continuity Management, Business Continuity Planning, Security and Compliance, Enterprise Risk Management, Scrum, PMBOK®


Business Impact Analysis, Microsoft Project, Project Plan, WBS, Adobe CC, WordPress, iPlanner, Usability Testing, User Story, Everbridge, WordPress, SharePoint, Office 365, HP Service Manager, PowerShell, RSA Archer GRC




Southeastern Continuity Planners Association

Disaster Recovery International

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