Customer Service Sales

Tarkhani Mondher

Address : jarirestore, ramadasignal, sad, doha

Phone : +974-********

Visa status : transferable visa

Nationality : Tunisian

Messaging : ********.*******@*****.**

Application field : Customer service,sales,advertising,

OBJECTIVE

Undertake a position within a high caliber company and to meet the expectations of the employer at the highest level possible Work Experience

PERSONAL COMPETENCIES

Proven track record of increasing sales and turnover.

Experience of processing sales enquiries to a successful conclusion.

Commercially and operationally minded.

Knowledge of working with brands and their guidelines.

Responding to and comments and resolving customer complaints.

WORK EXPERIENCE

Employer : BLUE ISLAND TUNISIA

Position : Sales associate

Duration : January 2010 – November 2011

Duties:

Serve customers using an excellent customer service.

•Handle the cash register including all cash, and credit sales plus refunds and exchanges.

•Order and organize the shop.

•Assist with floor displays for special promotions.

•Providing information to customers to help them select the best products.

•Maintain the display and stock items in impeccable condition.

Daily tracking and reporting to the shop manager. Balance the till at close of business each day.

Employer : TELEPERFORMANCE CALL CENTER

Position : telemarketing

Duration : January 2011 February 2013

Duties:

•Commercial call reception

•Make new contacts with new customers

•Sales and maintenance over the phone with a loyal customer for the company's services

•Team Leader, Sales Department

•Obtains client information by answering telephone calls; interviewing clients; verifying information.

•Informs clients by explaining procedures; answering questions; providing information.

•Maintains communication equipment by reporting problems.

Employer : LOUKIL AGENCY RENTAL CAR

Position : customer service

Duration : January 2013 – November 2015

Duties:

Responsible for answering incoming calls and arranging rentals for new clients

Acted as liaison between front showroom and the maintenance team that cared for the vehicles.

Handled customer disputes and tried to maintain customer confidence in the company

Explain terms of rental agreements.

Complete paperwork with customers and take payments.

Showing customers to their vehicles to point out damage on vehicle before renting.

Checking mileage and inspecting for damage when vehicles are returned.

Provide ongoing service and sales support.

Assist international clients.

Employer : Ras el khaima contracting and trading company(Qatar)

Position : Customer service

Duration : May 2016-september 2017

Duties:

Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.

Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.

Qualify and follow up on warm Internet leads regarding availability, price, and options.

Greeted and actively listened to customers to uncover purchasing needs and provide recommendations .

EDUCATION:

Diploma accounting financial

Baccalaureate economical and management

SYSTEMS:

Microsoft Office (Word, Excel, PowerPoint)

Internet Applications

Outlook Mail.

INTERESTS:

Travelling, Music, Tennis

SPOKEN LANGUAGES:

Arabic: mother tongue

English: average

French: excellent

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