Manager Front Office

Personal Data

Current Location : Cairo, Egypt

Nationality : Egyptian

Date of Birth : March 12th, 1977

Languages Spoken : Arabic, English and basic french

Mobile :002***********

Email :***************@*******.***

Skype :khaledragehkhaled

Work Experience

Narcissus Luxury Hotel Riyadh, Saudi Arabia

Director of Rooms Division, June 2015 – December 2017

www.narcissusriyadh.com

5* luxury hotel, 282 rooms, 5 F&B outlets, banquet facilities, spa facilities, wedding halls and recreation facilities, leading team of 130 members

Reporting to: General Manager

Reason for leaving: looking for a better opportunity

Job Description:

Develop, implement and manage guest satisfaction

Support revenue and generating programs to increase revenue and market share for rooms occupancy

Train and develop the departments to support the revenue and the operation

Support operation in ensuring staffing levels are optimal and proactively manage the associates turnover and their work environment satisfaction

Develop profitable pricing strategies

Working closely with Finance, Sales and marketing to develop market share and revenue growth strategies and attending P/L meeting

Measuring the associates performances in my departments to ensure service excellence delivery

Conducting organisation regular audits in daily basis

Implementing SOPs and departments tasks to ensure associates are understanding their job requirement

Ensuring the safety and security in the departments under my supervisions

Working closely with Front Office Manager, Executive housekeeper, Laundry Manager, Concierge Manager, Butler Manager, Guest Relation Manager, Airport Representatives, Reservation & Revenue Manager and Customer Service Manager to ensure every manager is doing his/her role in line with the company policy and procedures

Conducting one to one meetings in weekly basis and conducting the department's monthly meetings

Keeping an eye on the cost saving to achieve profitability

Attending the daily morning briefing and ensuring the valid and right information are delivered to the associates

Inspecting the rooms, Lobby, hotel entrance and valet parking area in daily basis

Meeting VIPs and regular guests upon their arrivals and departures as well as working closely with Food & Beverage Director to ensure the right amenities are delivered

Checking the guest's comments in daily basis and recognizing the associates who delivered the good services

Working closely with Human Resources Director to hire the right associates in my department and looking after their hire process

Conducting the regular team performance forms after my meetings with the associates (after 3 months of hire, 6 months of hire and after completing one year of services)

Ensuring that the monthly gathering is organized regularly

Baron Palace Resort Hurghada, Egypt

Director of Rooms Division, April 2014 – June 2015

www.baronhotels.com

6* hotel, 645 rooms, 12 F&B outlets, banquet facilities, spa and recreation

Reporting to: Area General Manager

Reason for leaving: looking for a better opportunity

Responsible for Front Office Department, Housekeeping Department, Recreation, Spa, GYM, Kids Club, Animation team, Reservation Department and Laundry

Leading a team of 150 team members

Job Description:

Develop, Implement and manage the guest satisfaction

Supporting the revenue and conducting training

Implementing SOPs and departments tasks

Working closely with the other departments to ensure cooperation

Ensuring that the right associates are hired for my departments

Conducting one to one meeting to explain projects, weakness and strengths

Al Rayyan Hospitality, SWBH Hotels, Doha, Qatar

Front Office Manager for Al Najada& Al Mirqab hotels, October 2012 - April 2014

www.swbh.com

5* hotels, SouqWaqif Boutique Hotels, 5 stars under Al Rayyan Project Management, the owner of Al Rayyan Hospitality – Pre Opening Team.

(SouqWaqif Boutique Hotels, a collection of 8 unique ultra-luxury hotels with presenting a completely new concept in Qatari hospitality with 16 innovative Food & Beverage outlets, never seen before in Doha. it has its sister hotel in London, “Adria”.)

Reporting to: Managing Director

Reason for leaving: received an offer for a higher position

Responsible for Front Office Department, Housekeeping Department, Banquets, Swimming pool operation, 4 FB outlets

Leading a team of 130 team members

Wyndham Group, Ramada Downtown Burj Khalifa Hotel, Dubai, United Arab Emirates

Front Office Manager, June 2010 – October 2012

www.ramadadowntowndubai.com

5 * Hotel, 181 rooms/ Suites

Reporting to: General Manager

Reason for leaving: wanted to shift my career in another country

Responsible for Front Office Department, Housekeeping Department, Banquets, Recreation section, Reservation department, Security and Business Centre

Leading a team of 70 team members

Kempinski Hotel Mall of the Emirates, Dubai, United Arab Emirates

Assistant Front Office Manager, March 2008 - June 2010

www.kempinskihotels.com

5* Hotel, 393 rooms/Suites

Reporting to: Front Office Manager

Reason for leaving: Promotion

Responsible for Front Office team together with the Front Office Manager including Reception team, Guest services, Guest Relations, Concierge team, drivers, airport representatives

Leading a team of 130 team members

Jebel Ali International Hotels(JAai hotels now), Oasis Beach Resort & Towers, Dubai, United Arab Emirates

Assistant Manager Front Office, October 2005 - March 2008

www.jaihotels.com

5* Hotel, 252 rooms/180 Suites

Reporting to: Front Office Manager

Reason for leaving: Promotion

Responsible for Front Desk operation, Concierge, Guest Relations

Handling the guest's complaints

Leading a team of 50 team members

Jumeirah International Hotels, Bab Al Shams Desert Resort &Spa (Meydan Hotels now), Dubai, United Arab Emirates

Front Desk Manager, Pre - Opening, September 2004 - October 2005

www.jumeirah.com

5* Hotel, 115 Rooms

Reporting to: Front Office Manager

Reason for leaving: Promotion

Responsible for Front Desk operation, Concierge, Guest Relations

Leading a team of 45 team members

Safir International Hotels, SafirDeiraHotel(Coral Deira Dubai /Hospitality Management Hotels now), Dubai, United Arab Emirates

Night Manager & Night Auditor, Pre – Opening, August 2002 - August 2004

www.hmh.com

5* Hotel, 140 Rooms

Reporting to: Front Office Manager

Reason for leaving: Promotion

Responsible for the entire hotel operation at night shift including FB department and Night auditing process

Leading a team of 75 team member

Noria Resort & Spa, Sharm El Sheikh, Egypt

Front Desk Supervisor, Pre – Opening, August 2000 - August 2002

www.ntsgroup.com

5* Hotel, 180 Rooms

Reporting to: Front Office Manager

Reason for leaving: wanted to gain international experience outside my country

Responsible for Front Desk operation including reservation section and concierge team

Leading a team of 35 team member

Domina Coral Bay Resort, Spa & Casino, Sharm El Sheikh, Egypt

Front Office Executive, October 1999 - August 2000

www.dominacoralbay.com

5* Hotel, 1550 Rooms & Villas

Reporting to: Assistant Front Office Manager

Reason for leaving: Promotion

Responsible for Welcoming the guests,Check in/out, billing instructions, postings transactions,updating reservation in the system

Leading team of 4 team member in a shift

Education

1999 Bachelor of Arts, French Section, Cairo University, Egypt

2002 Hotels Management Diploma, Helwan University, Egypt

Trainings:

* Housekeeping Training

* Revenue, Sales and Marketing Training

* Associates appraisal and Evaluation Policy

* Global Hotels Alliance

* STR Global Training( Daily performance at Glance – my property VS competitive set)

* Guest Satisfaction Training

* Handling Guest Complaints and Comments

* Hotel facilities and attractions

* Hotel operational standards and Department Procedures

* Telephone Technique Training

* Community Project Management

* Seminar on Business Planning and Workshop

* Product Development Training

* International Training on advanced hospitality services

* Administration training program and financial budgeting

* Leader organizer training and leadership training

* Guest safe box deposit reprogram (open and close)

* Civil Defense Fire Alarm (Hotel Fire Procedure) and Fire Evacuation

* Quality of Time Management

* Night Auditor Fidelio & Opera Systems

* First Aid Training

Systems:

Opera, Fidelio, Prologic, Protel, Guest data system, Microsoft Office ( Word, Excel, PowerPoint)

Awards:

* Top SIRIUS program enrollmentwinner -Jumeirah Group

* High flyers award – SIRIUS enrollment -Jumeirah Group

* Shown twice in Hoteliers magazine

* Employee of the Month – Sept ’03, Safir Int’l Hotel, Dubai, UAE.

* Champion of the year 2003 at Safir Int’l Hotel, Dubai, UAE.

* Best Performance & Efforts – Front Office Department, Safir Int’l Hotel.

* Represent the Front Office Department at Associates Welfare Committee.

* Employee of the Year 2003 – Safir Int’l Hotel.

* Employee of the Month – Apr ’02, Noria Resort, Egypt.

* Best Performance & Efforts – Front Office Department, Bab Al Shams Desert Resort & Spa, Dubai, UAE.

* Certified Front Office Trainer

* Telephone Training Certificate – Jebel Ali International Hotels.

Interests

Swimming, music, basketball, football, reading books

Contact this candidate