Customer Service Representative

Benita C. Paschel

**** ** **** ******, ***. **, Oklahoma City, OK 73159

Phone 205-***-****

Email: ***************@*******.***

WORK EXPERIENCE

Flash Type Express Birmingham, AL - Oklahoma City, OK (USA) 02/2009 - present

Sole Proprietor

Flash Type Express

(Sole Proprietor)

Prepared and typed IRS documents, Credit Repair, Grant Proposals and Book Publications; Typed resumes and other business documents by utilizing data entry, keypunch and word processing skills; Other typing assignments prepared upon request.

Randstad Staffing Solutions Boston, MA 08/2015 – 01/2016

(Call Center)

Customer Service Representative

Received incoming calls from customers regarding Obama Care health and dental insurance plans; Screened and verified customers information per HIPPA guidelines; Enrolled member and/or made changes to existing plans Assisted members with locating physicians in local area for the purpose of health care needs; Took payments Documented reports; Reviewed irate customers complaints to provide correct resolution and feedback; Utilized computer and insurance research information to assure conformity; Assisted member with the completing their applications and all other documents needed in order to process their insurance coverage in a timely manner.

Jackson Hewitt Tax Service Oklahoma City, OK 01/2015 – 04/2015

Tax Preparer

Prepared income tax forms for individuals and business owners; Reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances Computed taxes owed or overpaid, using adding machines, calculators or personal computers, and complete entries on forms, following tax form instructions and tax tables; Calculated form preparation fees according to return complexity and processing time required; Consulted IRS/law handbooks to determine procedures for atypical returns Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.

AAA Insurance Oklahoma City, OK 02/2012 – 06/2013

(Call Center)

Insurance Service Generalist/Agent

Conferred with customers by telephone in order to provide information about insurance products and services, to take orders or cancel accounts, or to obtain details of complaints; Prepared change of address records and issued service discontinuance orders using computers; Determined charges for services requested, collected deposits or payments and/or arranged for billing; Solicited sale of new or additional insurance services or products; Provided insurance quotes; Issued insurance binders to confirm contractual agreements; Updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.; Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance; Referred unresolved customer grievances to designated departments for further investigation; Kept records of customer interactions and transactions by recording details of inquiries complaints and comments as well as actions taken; Performed all other duties as needed.

Amsher Collection Services Birmingham, AL 08/2005 – 08/2006

(Call Center)

Manager

Received calls and contacted those with overdue accounts by telephone in order to achieve the best possible payment schedule to maximize income for the Council; Examined and analyzed overdue accounts to determine appropriate action; Acted as the point of contact for all supplying units in order to answer queries regarding specific accounts and to provide advice upon the available recovery and computer system options; Created, cancelled or amended

Benita Paschel’s Resume’

Page 2

customer accounts upon written and/or verbal request; Ensured that all invoices and notices are issued correctly and in a timely manner; Reviewed cases where collection recovery action is unsuccessful and make a recommendation to the supplying section and to the Council as to the most appropriate course of action.

Sitel Corporation Birmingham, AL 06/1999 – 12/2000

(Call Center)

Customer Service Representative/Front Line Underwriter

Answered incoming calls regarding automobile insurance; Relayed underwriting guidelines for proper legal determinant of quotes; Prepared binders; Determined charges for services requested, collected deposits or payments and/or arranged for billing; Solicited sale of new or additional insurance services or products; Typed customers

concerns and/or requests into the computer terminal; Assisted co-workers occasionally with irate customer concerns Marketed internet services, Texaco credit card and homeowners insurance to customers; Confirmed sales offer by way of via tape recording discussion; Completed sales transactions by finalizing all necessary paperwork; Performed all other duties as requested

EDUCATION

HFM School of Theology and Seminary Belleville, IL 01/2016-06/2016

Dual Degrees, with Honors

Major: Doctor of Theology Minor: Pastoral Counseling

Major: Master of Theology Minor: Pastoral Counseling

Amridge University Montgomery, AL 08/2006– 05/2009

Major: Master of Divinity, with Honors

Jacksonville State University Jacksonville, AL 04/2001 - 01/2004

Major: Community Agency Counseling

Samford University Birmingham, AL 04/1993 - 05/1999

Dual Bachelor Degrees

Major: Administrative Community Services; Emphasis: Interpersonal Relationships and Group Dynamics

Major: Police Administration

Faulkner University Birmingham, AL 08/1990 - 12/1992

Associate of Science in Paralegal Studies, with Honors

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