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Microsoft Office Project

Mumbai, Maharashtra, India
April 27, 2018

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Jennifer John D’souza

Jaffar Baba Colony, Shree Kadeshwari Mandir Marg,

Bandra (West), Mumbai 400 050

Contact No.: +91-98-210*-**** Email:


Bachelor of Commerce from Mumbai University with work experience in Procurement, Research and Structured Finance Products - ABS, RMBS, CMBS in the EMEA region

Knowledge of Microsoft Office and Advanced MS – Excel.

Expertise in preparing MIS, Excellent Communication Skills, People Management and Client Engagement.

Attended Time Management, Self Effectiveness & Self Management Training conducted In-House. Also Communication and Soft Skill Workshop.

Professional Experience

Name of the Organization: eClinicalWorks

Duration: March 2012 – September 2015

Department: Implementation Project Management

Designation: Procurement Officer

Roles and Responsibilities:

Server as single point of contact for over 50 U.S. based Hospitals, Laboratories & Communities. Provide a primary level of decision making for customer issues, scheduling and service resource issues.

Oversees project plans, and designs complex interface flows and makes recommendations in order to improve and support client’s business activities. Facilitated meetings with clients to gather and document requirements and explore solutions. Sending out price Quotations to Labs, Doctors and follow up with them for receiving a Purchase order.

Coordinates analyst tasks on projects and provides project managers guidance/support throughout the project life cycle. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Ensures the timely delivery of quality products at the lowest possible cost

Talking to Existing Vendors for getting new interfaces for new clients. Contacting new lab companies suggested by our Client to get an interface with them and in turn a new business for our company. Also getting information from Lab Companies about the Specification required for the interface, sharing technical documents, negotiating on cost for the interface, explaining them process.

Other Responsibilities:

Preparing MIS for the team data on daily basis and analyzing the performance of the team

Created process and product related documents and responsible for their updation as per the SOP

Maintaining reports of approvals, denials on individual basis and presenting it to the management for the entire month or when required.

Training the New Hire and mentoring the existing team members.

Conducting tests and Knowledge Management sessions.

Doing quality checks on the projects and giving team members feedback.


Received the All- Star Award for the year 2012-2013.

Received Quarterly Spot Award

Name of the Organization: CRISIL LTD (A Standard & Poor’s Company)

Duration: Sept 2007 – Sept 2011

Department: Irevna & Global Analytical Center

Designation: Research Analyst

Roles and Responsibilities:

Supporting the clients by providing them with the performance of each stock on daily basis, for Food & Beverages and Metals & Mining sector. Doing research on different sector requested by the client and providing detail analysis of each sector.

Tracking the performance of each stock and suggesting the clients on daily basis regarding which stock should be sold or purchased. Running the model on daily basis to get the latest information about the companies’ performance in different sector.

Back testing on models as per the client’s request & Preparing different models as per the request.

Also support other teams in delivering their deliverables on time. Doing research for other team members depending on the nature of their work and giving them the reports is the format required.

Worked as Senior Data Associate for EMEA region:

Reviewing securitization deals, working with the team to achieve the work targets and providing guidance to junior colleagues to facilitate them in improving their learning curves. Analyzing Structured Finance reports and doing scrutiny of Information provided by Trustee & ensuring high levels of quality.

Updating the systems (own as well as clients) on a timely basis, suggesting innovations & testing the same for client. Also responsible for process improvement and system development to enhance the project and product efficiency.

Other Responsibilities:

Updated monthly MIS and metrics for the team.

Setting-up conference calls with the clients to update on the status of the project.

Provided training to new team members and conducting Knowledge Management sessions.

Part of the UAT team on development of new and efficient system.

Given presentations to HOD and internal customers.

Prepared E-Learning training modules with voiceover explaining the EMEA Product & Process


Promoted as an Research Analyst

Quarterly Performance Award in 2009 & 2010

Letter received by Simon Collingridge – Managing Director, Structured Finance, Standard & Poor’s in appreciation of the critical processing of Data as per ECB requirements

Winner of Numero Uno Award in the team work category

Name of the Organization: Countrywide Financials

Duration: June 2005 – July 2007

Department: Written Correspondence

Designation: Process Associate

Roles and Responsibilities:

Keeping systems updated with relevant customer information. Providing statements to customers, replying to queries on Tax & insurance.

Sending email to client regarding the information on their mortgage loans and replying ay other queries raised by the clients. Give clients regular updates on loans.


Was an On-Job-Trainer (OJT) assisting new joiners with their queries, issues and ensuring their smooth transition of the process

Received Awards for maintaining good Quality scores.


2004 Bachelor of Commerce from St. Andrew’s College, Mumbai University.

2001 XII from St. Andrew’s College, Maharashtra State Board.

1999 X from St. Aloysius School, Maharashtra State Board.

Personal Details:

Gender : Female

Date of Birth : 8th May, 1983

Marital Status : Single

Languages Known : English and Hindi

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