Administrative Assistant Customer Service

DERRICK L. POPE

*** ******** ****** #***, **** Hill, MD 20745

*******.******@*****.*** Mobile: 240-***-****

OVERVIEW

Enthusiastic and results-driven team player with more than 15 years of administrative support experience in the private, nonprofit and government sectors. An organized professional with keen attention to detail who thrives in a deadline driven environment that will present challenges and require creative problem solving skills and the consistent delivery of superior internal and external customer service.

PROFESSIONAL EXPERIENCE

American Society of Clinical Oncology 2006 – Present

Office and Facilities Administrator

Manage building, equipment and phone systems maintenance schedules and updates as well as review furniture needs and keep the office supply and kitchen areas stocked

Meetings management and coordination for senior level executives including but not limited to arranging web, video, or phone conferences, identifying appropriate meeting location and making the appropriate reservations, developing agenda, assembling meeting materials and notifying all participants as requested, as well as any necessary set-up or clean-up

Update office floor plan maps using Office space software.

Handle building-equipment emergencies on an ongoing basis and serve as a liaison between company employees and outside contractors called in to resolve

Respond to urgent maintenance calls and participate in the creation of emergency preparedness plans

Maintain files, which may involve establishing new files, assigning file designations, and disposing of outdated or otherwise unneeded records. Maintain electronic version of files through scanning.

Coordinate new hire orientations for onboarding

Coordinate exit notifications including sending out weekly notices, sending exit procedures documents for voluntary resignations, tracking and filing resignation letters.

Set up online registrations, create courses, onsite and offsite classes add WebEx info

Assign preventing harassment training, and track completion in the database.

Update company’s website with workshop trainings, job postings, logo updates

Create company badges using Genesis security application.

Solicit Journal of Clinical Oncology editors for review of articles.

Research and track all outstanding dues and track and submit invoices.

Prepare and distribute weekly detailed contractual reports.

Assist Conference Manager Lead with the facilitating board meetings.

Coordinate and route all technical change proposals to the appropriate subject matter experts.

Department of Energy 2003 – 2004

Contractor: Records Analyst

Supported processing of complex occupational illness claims for former contract atomic weapons workers and survivors.

Provided direct support in areas of case (chart) initiation and development, receipt inclusion.

Updated computer system to show possession of supplemental documents received.

Utilized Case Management System to track and update status of claims and documents, and respond to inquiries regarding status of claims, be able to retrieve documents according to established procedures

Population Connection 2000 – 2004 Administrative Assistant

Received visitors and answered calls and managed the switchboard; screened calls and visitors that could be assisted directly.

Processed, maintained and filed 15 employees’ time and attendance records bi-weekly.

Procured office supplies and equipment

Provided data entry of pertinent information in various different automated systems.

Served as the liaison between all impacted departments to ensure proper communications and reporting practices.

Planned and coordinated corporate luncheons and developed presentations for related on-and-off-site meetings

Typed correspondence, reports, records and technical papers. This may include tables, charts, graphs, and presentations as well as various government forms such as requisition forms, travel authorizations and travel expense vouchers. Assemble correspondence and ensure proper format, typographical accuracy, and conformance with procedural instructions/correspondence manual. Make changes/edits as needed to any correspondence

Collaborated with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.

EDUCATION AND TRAINING

1995 – 1997 University of the District of Columbia, Washington, DC

Major: Computer Science

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