Customer Service Data Entry
Resume:
Marda Hall
Apt ***
Brandon, FL 33511
*********@*****.***
Employment
-Digital Reception Service November 2009-Present
● Quota Analyst Specialist
● Maintained Quota Booking Profiles
● Maintained Same Day goals for my department
● Maintained and set up spreadsheets
● Updated Schedules in ETA for ISP’s
● Handled technician call-outs and job reschedules
● Handle incoming and outgoing email correspondences
● Helped field questions from other FRC’s
● Provided feedback and problem solving techniques in Quota Meetings
● Provided feedback on Routing Plans with Leads and Management
● Fielded questions from ABM’s, FSM’s and techs
● Handle Escalation Emails from Dish Network
● Handled Dig Safe tickets
● Technician Route Management
● Entered travel arrangements for travel techs in Linx
● Strong data entry and customer service skills
● Intercepted calls from customers in regards to their appointments and Dish accounts.
● Set up appointments and work orders for customers
● Dispatched over 100 techs per day.
● Pulled forward work orders for technicians’ onsite. Work order changes
● Tracked techs appointments throughout the day to make sure they were on site.
● Handled e-mail correspondences from internal and subcontractors.
● Implemented a Standard Operation of Procedures for current and future employees.
● Entered OJT Payroll in Work Center
● Promoted from CSR to Dispatcher/AM Router within year in a half of employment
● Helped with Risk Management Claims.
-Master Halco January 2000-September 2008
● Strong data entry skills, answered phones, and strong customer service
● Entered contractor orders into our system for delivery
● Liaison between corporate office and internal offices throughout the United States.
● Provided customers with quotes on materials.
● Implemented a new PVC program and catalog
● Serviced a 10 million account with Lowes.
● Conducted training classes for new hires and subcontractors, created an SOP
● Organized conference calls between managers and suppliers.
● Acting supervisor to the CSR’s in my department.
● Logistics-tracked shipments for customers.
● Accounts Payable and Accounts Receivables
F lorida Fence of Tampa January 1992-January 2000
● Office Manager and Administrative Assistant of this small office.
● Interviewed future staff and set up new hire paperwork
● Maintained employee files and made sure State requirements were up to date.
● Created and maintained spreadsheets used to track orders.
● Data Entry, Strong Customer Service, Inventory Control, and filing.
● Answered phones, accounts receivables, accounts payable, payroll, and bookkeeping.
● Filed Mediations and Collections
● Scheduled appointments for salesmen.
● Made travel arrangements for the President and coordinated holiday events.
● Called for underground cable locations prior to installations.
● Invoicing and billing of customers accounts.
● Filed all permits and zoning requirement documents with Hillsborough County.
● Acting supervisor of 10 or more employees.
Related Experience
-Customer Service Experience 10+ years
-Data Entry Experience 10+ years
-Telephone experience 10+ years
-Mediation/Collection Experience 5+ years
-Microsoft Office (Word, Outlook, PowerPoint, Excel) 10+ years
-Quickbooks 2+ years
-Nexis/Lexis 3+ years
-Lotus Notes
-Accounts Payable/Receivables
Education
*University of South Florida
*Everest University. B.S. Paralegal Studies
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