Marda Hall

*** ******* ******

Apt ***

Brandon, FL 33511

813-***-****

ac49rr@r.postjobfree.com

Employment

-Digital Reception Service November 2009-Present

● Quota Analyst Specialist

● Maintained Quota Booking Profiles

● Maintained Same Day goals for my department

● Maintained and set up spreadsheets

● Updated Schedules in ETA for ISP’s

● Handled technician call-outs and job reschedules

● Handle incoming and outgoing email correspondences

● Helped field questions from other FRC’s

● Provided feedback and problem solving techniques in Quota Meetings

● Provided feedback on Routing Plans with Leads and Management

● Fielded questions from ABM’s, FSM’s and techs

● Handle Escalation Emails from Dish Network

● Handled Dig Safe tickets

● Technician Route Management

● Entered travel arrangements for travel techs in Linx

● Strong data entry and customer service skills

● Intercepted calls from customers in regards to their appointments and Dish accounts.

● Set up appointments and work orders for customers

● Dispatched over 100 techs per day.

● Pulled forward work orders for technicians’ onsite. Work order changes

● Tracked techs appointments throughout the day to make sure they were on site.

● Handled e-mail correspondences from internal and subcontractors.

● Implemented a Standard Operation of Procedures for current and future employees.

● Entered OJT Payroll in Work Center

● Promoted from CSR to Dispatcher/AM Router within year in a half of employment

● Helped with Risk Management Claims.

-Master Halco January 2000-September 2008

● Strong data entry skills, answered phones, and strong customer service

● Entered contractor orders into our system for delivery

● Liaison between corporate office and internal offices throughout the United States.

● Provided customers with quotes on materials.

● Implemented a new PVC program and catalog

● Serviced a 10 million account with Lowes.

● Conducted training classes for new hires and subcontractors, created an SOP

● Organized conference calls between managers and suppliers.

● Acting supervisor to the CSR’s in my department.

● Logistics-tracked shipments for customers.

● Accounts Payable and Accounts Receivables

F lorida Fence of Tampa January 1992-January 2000

● Office Manager and Administrative Assistant of this small office.

● Interviewed future staff and set up new hire paperwork

● Maintained employee files and made sure State requirements were up to date.

● Created and maintained spreadsheets used to track orders.

● Data Entry, Strong Customer Service, Inventory Control, and filing.

● Answered phones, accounts receivables, accounts payable, payroll, and bookkeeping.

● Filed Mediations and Collections

● Scheduled appointments for salesmen.

● Made travel arrangements for the President and coordinated holiday events.

● Called for underground cable locations prior to installations.

● Invoicing and billing of customers accounts.

● Filed all permits and zoning requirement documents with Hillsborough County.

● Acting supervisor of 10 or more employees.

Related Experience

-Customer Service Experience 10+ years

-Data Entry Experience 10+ years

-Telephone experience 10+ years

-Mediation/Collection Experience 5+ years

-Microsoft Office (Word, Outlook, PowerPoint, Excel) 10+ years

-Quickbooks 2+ years

-Nexis/Lexis 3+ years

-Lotus Notes

-Accounts Payable/Receivables

Education

*University of South Florida

*Everest University. B.S. Paralegal Studies

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