Human Resources

Jennifer Mere, B.B.A. 786-***-****

*** ** *** ****** ***#2, Miami, FL 33174 ********@*****.***

Professional Profile

Dedicated and Service-driven with over 5 years’ experience in Operations and Finance. Specializing in Sales and Use Tax and Operations Management, dealing closely with Directors of Finance and Operations, Vice President of Mass Market Sales and Outside Vendors. Have lead key initiatives that reduced Tax exposure by over $2 million dollars by implementing the Avalara CertCapture Document Management Software. I rely on extensive experience and attention to detail as evidenced by discovering and reporting incorrect processing of accounts as tax exempt which resulted in recuperating unpaid Taxes and halting any further losses.

Proficient in Avalara CertCapture Document Management Software

Multitasking, Problem Resolution and Time Management skills

Adept with Microsoft Word, Excel, Power Point, Access and Internet based research

Languages: (fluent) English and Spanish

Education

Florida International University, Miami, FL, Bachelor’s Degree – Major in Finance / Major in Human Resource Management, Summer 2012

Professional Experience

Crius Energy, LLC / U.S. Gas & Electric, Inc. November 2012 – February 2018

Jr. Financial Analyst, Tax and Commissions Specialist March 2017 – February 2018

Implemented the Avalara CertCapture software that creates, validates and stores sales tax exemption certificates in the cloud

Compiled monthly data for Avalara and Tax Exemption Forms compliance through custom status report from Avalara

Prepared and gathered the proper tax documentation for Tax Auditors

Managed and reviewed tax rates for existing and new customers, changes made per State and/or County and reports received from the utilities that impacted billing

Processed sales tax refunds by calculating the taxes that the customer paid which included full and partial exemptions

Reviewed weekly and monthly commissions reports which entailed vetting data, confirming amounts are paid correctly and that all sales are included, research missing data, reviewing implemented commission and bonus amounts changes, manually adjust reports by voiding and adding payments and track pending sales until they are paid and make sure that all sales paid belong to the correct vendor

Worked alongside the VP of Mass Market Sales & Door to Door Vendor Manager to ensure that processes ran smoothly, for updates of current issues and solutions and final approval for manual adjustments

Business Operations Lead November 2015 – March 2017

Reconciled the Rebates and Refunds tables ensuring that the checks that were processed had the correct amount, tax break-down and cancelled checks were handled

Monitored CCA phone System & Reporting for back-up operators

Reviewed and Approved Department Policy and Procedures created and updated by Analysts

Scheduled trainings within the department and back-up for the analyst on department processes

Addressed teams inquires in a timely manner and provided direction to support the team members

Scheduled, lead department meetings and represented the departmental in meetings

Worked with the IT Business developers to automate manual processes such as reassignments to improve operational efficiency

Senior Operations Analyst November 2014 – November 2015

Trained new hires on processing manual drops, manual enrollments & manual re-enrollments

Led certain projects such as future drops, rate class restrictions and First Energy rejection issues due to accelerated switching

Researched and created a drop rules document which contained unique drop deadlines per utility to implement the future drops process

Handled rate changes to the utility which impacted the customer’s bill

Processed re-enrollment forms for contracts received from Brokers to ensure no early termination fees

Processed Contracts and created fixed products for contract accounts

Processed future drops and tracked them through a log created and managed through an Access table

Operations Analyst November 2012 – November 2014

Lead on the check process which entailed processing check requests, compiling weekly check run’s and handling returned checks

Handled premium incentives and rebates issues through the Numara system

Administered customer rebates which entailed calculating a specified percentage of the highest bill and refunding the customer that amount

Audited and printed welcome letters for all new customers

Reviewed and processed new account sales, re-enrollments, drops and rejected drops

Reviewed and handled drop reports such as consolidated reports and the daily net metered report

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