Customer Service Data Entry

PAULA YVONNE HUMPHRIES

**** * ** **, ***. ***, Washington, DC 20009

202-***-****/ *****.************@*****.***

IDEAL POSITION CATEGORY

I am seeking a position where I can utilize my customer service skills, multi-tasking abilities and educational experiences I am a hard working woman who has a background in health care delivery and public relations. I am flexible, reliable, a team players and can work well with minimal supervision. I also have a working knowledge of MS Office Suite and have great customer service experience.

EDUCATION

University of Michigan, online in Washington, DC, Social Advocacy in Social Justice (2018)

Department of Behavioral Health, Washington, DC, Mindfulness in Trauma Therapy (2017)

Alison Educational Center, online in Washington, DC, Conflict Management and Negotiation (2017)

Center for Employment Training, Washington, DC, Medical Administrative Assistant (2012)

DC Department of Health, Washington, DC, OSHA and HIPAA Certification (2012)

Pearson Testing, Washington, DC, Insurance Producer (2011)

Keystone Job Corps Center, Wilkes-Barre, PA, GED (1981)

EXPERIENCE

Giant Foods, Chevy Chase, MD 1/2018-current

Develops meal planning

Preps and prepares meals

Utilizes digital scale

Recommends sales items with compatible food selections

Provides pleasant, courteous and informative customer service

Experience in meat and cheese slicers

Maintains sanitizing standards of kitchen equipment and department with Health Department

The Boston House, Concierge, Washington, DC 6/17-1/2018

Maintained BuildingLink program upload

Maintained KeyLink program upload and retrieval

Received, sorted, delivered and returned postal items and packages

Assisted with travel arrangements within the city

Maintained Storage Room records

Answered telephone inquiries and forwarded them to the correct respondent

Better Perspectives, Personal Assistant, Washington, DC 7/13-5/17

General facility maintenance

Coordination of services within insurance requirements

Meal planning and preparation

Scheduled client at home visits and general intake

Greet consumers, provide morale support and customer service

Reported medical concerns along with vital signs to on-call medical staff

Provided transportation assistance

DC Department of Healthcare Ombudsman, Exec. Assistant, Washington, DC 3/12-6/13

General office maintenance

Inventory and maintenance of Stock Room

Operated office machines such as: fax, printer, scanner and copier

Conducted conflict resolutions according to ACA/HIPAA requirements

Public relations, customer service and scheduling

Provided intake, update, upload and filing of medical records

Performed data entry

Answered in office calls and resolved the concern

Escalated inter-departmental inquiries to corresponding staff member

AFLAC, Insurance Producer, Greenbelt, MD 3/10-3/11

Marketed insurance products

Sales promotions

Scheduling and account management

Public relations, customer service with follow-up

Georgetown Health Plan, Insurance Claims Examiner, Chevy Chase, MD 2/09-3/10

Referred by Insurance Overload Agency – converted to FTT

Entered Medical Terminology and CPT Codes into Data Entry program

Provided conflict resolution to medical concerns

Contacted various insurance agencies for Coordination of Benefits

Met production goals consistently and accurately

Chartered Health Plan, Insurance Claims Examiner, Washington, DC 5/05-2/09

Entered Medical Terminology and CPT Codes in Data Entry program

Provided conflict resolution of medical concern

Contacted various insurance agencies for Coordination of Benefits

Met production goals consistently and accurately

Selected to assist Department Manager with the determination of production goals

References Available Upon Request

Contact this candidate