Customer Service Manager
Resume:
O B J E C T I V E S
To enhance my skills in a dynamic and stable workplace and to be able to
serve the community.
HIGHLIGHTS of SKILLS and QUALIFICATIONS
A patient listener who fully focuses on speakers and understands a variety of accents.
Organized and detail-oriented
Knack for understanding procedures and logistics.
Strong skills in time management
Prioritizing tasks
Adaptability and flexibility to different situations.
Can work under pressure
R E L E V A N T E X P E R I E N C E
RESTAURANT ATTENDANT
NCTH Building, PO Box 6942, 33rd Street,
Zayad Sports City, Abu Dhabi, United Arab
Emirates
August 6, 2014 – present
Performs a number of customer service, food preparation and cleaning duties in a full service restaurant.
Serves the site Engineers and employees for their food for the day’s menu.
STEVEN TOLEDO CASTRO
#23 Paterno St. Poblacion, Binalonan, Pangasinan, Philippines, 2436
+639**-***-**** ******************@*****.***
E D U C A T I O N and T R A I N I N G
JUAN G. MACARAEG NATIONAL HIGH
SCHOOL
June 2004 – March 2008
TECHNICAL EDUCATION AND SKILLS
DEVELOPMENT AUTHORITY - PH
FOOD AND BEVERAGE SERVICES
January to February 2013
• Participate in workplace
• Work in team environment
• Practice career professionalism
• Practice occupation health and safety procedures
• Develop and update industry knowledge
• Observe workplace hygiene procedures
• Perform computer operations
• Perform workplace and safety practices
• Provide effective customer service
• Provide link between kitchen and service area
• Provide food and beverage service
• Provide room service
• Develop and update food and beverage knowledge
RUPERTOS INLAND RESORT
FOOD AND BEVERAGE SERVICES
March 2013
C H A R A C T E R R E F E R E N C E
Mr. Anthony Monterozo
Human Resources Administrative Clerk
National Corporation for Tourism and Hotels, UAE
*******@****.**
Mr. Ajitha Vadorillath
Human Resources Manager
National Corporation for Tourism and Hotels, UAE
******@****.**
Mr. Hosny Gomaa
Location Manager
National Corporation for Tourism and Hotels, UAE
*******.******@****.**
CERTIFICATION
I hereby certify that the above information is true and correct to the best of my knowledge.
(signature affixed)
STEVEN T. CASTRO
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