Customer Service Rep

Vanessa Sellers

**** ******** **. #**** • Houston, Texas • 77004

CELL346-***-****•E-MAIL *******.*******@*******.***

EDUCATION Genesis Vocational Training

Computer Helpdesk Specialist

Certificate 2002

Sharpstown Senior High

Diploma 1995

SKILLS Excellent Customer Service Data entry alpha and numeric 10-key

45-50 wpm

EXPERIENCE

Optimal In Home Health Care

October 2017-present

Provider

●Assist senior citizen clients with their bathing, dressing, feeding, cooking, meal prep, cleaning, toileting, laundry, shopping, reminder meds, transfer, basic routine care as needed throughout their day in the comfort of their own home.

Ultimate Staffing /Transcore

March 2017-April 2017

Customer Service Associate

●Communicate with customers regarding toll violations and payments for the Oklahoma Creek Turnpike. Provide account status and transfer customers to

Pike Pass as needed.

Ultimate Staffing /Loomis

Feb 2017-March 2017

Customer Service Associate

●Communicate with customers regarding safe issues, provide troubleshooting tips to rectify their issues, and then schedule a technician to visit their site for repairs as needed.

Ultimate Staffing /Twin Hill Corporate Apparel

Nov 2016- Jan 2017

Data Entry Agent

Process exchange uniform orders for American Airlines

Academy Sports & Outdoors

July 2014- Oct 2016

Call Center Agent

●Process orders resulting in retail sales for online customers nationwide. 10- key used to access files. Received incoming calls to locate and access specific accounts and profiles to resolve customer service issues as needed.

Telsource Solutions

August 2013- April 2014

Data Entry Clerk

●Processed AT & T upgraded orders for business sales. Creating and attaching U-Verse forms and wave recording files to said orders, in addition to any other clerical duties as needed. 10-key used for various orders, and upgrades to locate specific accounts

Uncle Bob’s Self Storage

April 2011-October 2012

Associate Manager

●Contact customers about online or call center reservations renting storage space and moving trucks, sell merchandise, update customer files, clean unoccupied spaces, and prepare paperwork, file leases and other paper work as needed.

Public Storage

August 2007-October 2010

Relief Manager

●Contact customers about online or call center reservations renting storage space and moving trucks, sell merchandise, update customer files, clean unoccupied spaces, and prepare paperwork, file leases and other paper work as needed.

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