Field Service Customer
Resume:
Suzanne Flaherty
***********@*****.***
Work Experience
Service Administration Representative
*/****-*/**** ****** Inc., Germantown, MD
Ensure proper data entry into the Service Management System/SAP/ERP, CRM and Salesforce for all billable accounts and third-party vendors, parts shipments, installations and service orders.
Maintain SOPs/documents to perform duties. Identify potential shortcomings in service offerings and present solutions to remedy. Create/maintain effective tracking mechanisms.
Process spare parts sales orders in SAP and track part shipments for the Instrument Specialists.
Ensure proper data quality in the Service Management System and CRM, including Billable Purchase Orders, Field Service Reports, Women’s Health Parts and Engineer’s Consignment/Trunk Stocks in compliance with the FDA.
Work with Field Service Engineers, Technical Service, Purchasing, Distribution and Customer Care to deliver excellent customer service to both internal and external customers.
Train new hires all the SOP’s for their assigned duties.
Maintain monthly billable reports and process purchase orders for paid Field Service visits in SAP.
Center Lead Project Coordinator, Weekend Third Shift
3/2004 – 11/2015 Fedex Office, Rockville, MD
Track and log all production jobs.
Responsible for ensuring quality during and after production process.
Take customer orders, give pricing information, and explain the benefits of digital printing technology.
Assist in the training of center team members.
Receive and prepare packages in-store for delivery via Fedex.
Education
Montgomery College, Germantown, MD
Paralegal Certificate
University of Delaware, Newark, DE
Bachelor of Science, Criminal Justice
Skills
Skill Name Skill Level
Microsoft Office: Outlook, Proficient-Highly Proficient
Word, Excel, Power Point
Adobe Acrobat Proficient
Citrix/CRM and SAP/ERP Highly Proficient
Salesforce Cloud Based Web Application Proficient
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