Manager Customer Service

CARRICULUM VITAE

OF

MADIMETJA GIVEN SETHOGA

PERSONAL DETAILS

Surname : Sethoga

Names : Madimetja Given

Date of birth : 23 February 1989

Identity Number : 892***-****-** 4

Gender : Male

Equity Group : African

Residential Address : Stand no 100033

Phafola

Mapela

0610

Email Address : **********@*****.***

Contact Details : 073-***-****/072-***-****

Drivers License : (EC) Code 14 +PDP + passport

Health Status : Good

Marital Status : Single

Home Language : Sepedi

EDUCATIONAL QUALIFICATON

Name of School : Makgenene High

Highest Grade Passed : Grade 12

Year Obtained : 2007

Subjects : Sepedi, English, Afrikaans, History, Biology

Geography and Economics

OTHER QALIFICATION

Name of Institution : E smart Networks

: Positive Contact Centre Culture

: Numeracy

: Effective Telephone Skill

: Professional Selling Skill

: Group Assignment, Typing, Research and Presentation

: Working in Dynamics Team

: Communication Skill

: Literacy and Language

: Customer Service

: Negotiation Skill

: Personal Effectiveness and Effective Learning Habits

Certificate : Monyetla Work Readiness Programme certificate

Year Archived : 2011

Level : Level 2

WORK EXPERIENCE

Company Name : Comet Caravans

Position : Driver and Sales man

Duties : General cleaning / or as required

: Handling all units for repairs and customers queries

: Assisting with stock take & sale displays

: Help customers / assisting customers in store

: Selling Trailers and all camping goods

: Help with transportations of trailers and caravans from the factory to the company.

Year : 01 July 2013 to date

Company Name : E Smart Networks

Position : Junior IT Technician & Inbound and outbound Contact Centre agent

Duties : Troubleshooting soft phones LAN Implementations & Maintenance, Desktop Support

and Conducting Researches on new software’s

: Handling incoming and outgoing calls, handling customer’s queries

and making sales to clients.

Year : 01 March 2011 to 19 February 2013

Company Name : Down Cargo Logistics

Position : Driver

Duties : Delivering stock to assigned destinations

Year : March 2009 to June 2010

REFERENCE

Name : Mr. T. Leifert

Company : Comet Caravans

Position : Manager

Contact Number : 011-***-****

Cell Number : 078-***-****

REFERENCE

Name : Mr. G. Barnard

Company : Comet Caravans

Position : Supervisor

Contact Number : 011-***-****

Cell Number : 083*******

REFERENCE

Name : Mr. E. Makgatho

Company : E Smart Networks

Position : HR Manager

Contact Number : 015-***-****

Cell Number : 083-***-****

REFERENCE

Name : Mr. Whaleed

Company : Down Cargo Logistics

Position : Manager

Contact Number : 011-***-****

Cell Number : 074-***-****

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