Administrative Assistant Customer Service

PROFESSIONAL SUMMARY

A self-starter with diverse professional experience in Financial Management, Project Coordination, Administrative, Accounting, Behavioral Therapy, Dental Healthcare, and Sales, with excellent interpersonal skills. Also experienced in working with teams and interacting with multiple stakeholders. Ability to multi-task on various projects at a time with the ability to adapt and work within tight deadlines. Work independently or as a team player. Strong organizational skills and give attention to detail.

WORK HISTORY

Y Dentistry – Pleasanton, CA

Office Manager/Treatment Coordinator 09/2011 to Current

Manage all administrative and clinical office duties in the front and during times doctors away.

Maintain a safe and clean working environment by complying with procedures, rules, and regulations.

Ensure safe operation of dental equipment by completing preventive maintenance requirements; maintaining equipment inventories; evaluating new equipment and techniques.

Maintain a dental supply inventory; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Maintain professional and technical knowledge of management by attending educational workshops.

Verify patient insurance benefits, and coordinate treatment plans and options.

Assist patient’s with financial plans and reimbursement processes.

Call pharmacy for patient medication, and go over instructions with patients.

Hold high integrity and able to maintain confidentiality of sensitive information.

Created social media pages and marketed plans and strategies for bringing in new patient clientele.

Do routine follow up on patient accounts, run all treatment transactions and update payments and claims into patient account.

Prepared treatment room by following prescribed procedures and protocols.

Provided instrumentation by sterilizing and delivering instruments to treatment area.

Made sure that operatory is clean, disinfected and stocked before seating patient.

Assisted dentist with specialty procedures that included periodontal therapy, endodontic, prosthodontics, oral surgery, implant placement, restorative, and most all-general dental procedures.

Review patient's health history with patient before treatment and made chart entries.

Took X-rays and photos for patients, as requested by dentist and protected patients from unnecessary radiation while taking X-rays.

Educated patients by giving oral hygiene, plaque control, and postoperative instructions.

Built a loyal patient following for past 12 years with my work in the front as well as in the back office through dental assisting and as a front desk associate.

24 Seven Talent - San Francisco, Bay Area, CA

Marketing and Event Brand Ambassador/ Freelance 03/2015 to 01/2017

Responsible for selling and marketing ZPUMP-Reebok Brand, by conducting marketing research throughout the Bay Area.

Assisted in Sales Analysis reports, and managed sampling programs, and store sales.

Brand Ambassador/Sales Associate for Carolina Herrera, Gucci, Reebok, Nike, Virgin America, TRESemme. Represented the brands at event shows and tradeshows and conducting research analysis.

Managed stocking of new store-openings through out the Bay Area.

Regional Beauty Advisor and Representative for high skin care brands, hair brands, and makeup brands that include Loreal, Kiel’s, and TRESemme. Providing sales and promotions, which included performing facials, hair styles, and makeup.

Store Operations Specialist for Carolina Herrera, for which accurate reports to the stores and filed leadership teams were conducted. Reported specific store activities such as transfer execution, merchandise selling, store audits, etc. inlcusive of high-level recaps of the stores performance. Involved in the planning of new profitabiity initiatives for the store.

Trumpet Behavioral Health – Antioch, CA

Behavioral Therapist/Educational Specialist 06/2015 to 01/2016

Implemented individualized educational and behavioral programs based on ABA (Applied Behavioral Analysis) principles that increased communication, self-help, social and play skills.

Provided direct 1:1 therapy services to children with Autism Spectrum Disorders (ASDs), in home, school, or at the company operated clinic centers.

Managed and reduced inappropriate behaviors, and facilitated interaction with peers.

Taught socially significant skills, and evaluated the progress of those skills by collecting data.

Collected detailed and thorough data on all direct and objective observations.

Provided support to parents, teachers, and caregivers.

Worked attentively with clients to reach their highest level of functionality and well-being.

A Change of Pace Foundation – Davis, CA

Marketing Assistant/Event Coordinator 10/2006 to 03/2007

Promoting city annual events, and coordinating outreach programs.

Marketing and retrieving company sponsorship for annual events.

Contacting potential exhibitors via e-mail, walk-in, and phone about the event; and following up.

Encouraging and educating life-long habits and a healthy lifestyle.

Event set up and break down, and programs agenda preparation.

Manage race day registration, resolve problems and instruct volunteers.

Running financial transactions. Data entry and file manipulation on Excel.

Ensuring all contractual obligations are met.

Y Dentistry – Pleasanton, CA

Front Desk Associate/Administrative Assistant 08/2004 to 09/2006

Greeted and demonstrated a high level of courtesy and human relations skills when communicating with patients.

Scheduled appointments for patients with regards to the doctor's availability, and ensuring that patients are attended to on time, without keeping them waiting on long queues.

Verified insurance plans in detail for patients, and went over insurance coverage and benefits with patients, as well as process documents for insurance claims.

Collected all information from patients and entered the data into the computer systems, to be made available to the doctor for use in carrying out appropriate examination and diagnosis of patients' health condition.

Ensured that patient data are constantly updated to reflect the changes that may occur over time.

Endeavored to keep patient information confidential and handle them with discreteness to ensure that they don't fall into the hands of unauthorized persons, by following HIPPA compliance.

Kept all patient files organized and in a clean private area, and made available to the doctor when requested.

Facilitated a smooth communication between patients and doctors by passing on patients' requests and complaints to their doctors, while also ensuring that doctor’s instructions are passed on to patients.

Allstate Insurance Agency – Livermore, CA

Executive Administrative Assistant/Insurance Analyst 12/2000 to 02/2002

Processed new insurance policies, made modifications to existing policies, and claims forms.

Determined what risks were involved for various lines of insurance and then how these risks should impact premiums and how much is due to bond the coverage.

Obtained information from policyholders to verify the accuracy and completeness of information on claim forms, and company records.

Updated existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

Read and analyzed claim reports, reviewed documentation, and performed research and investigation on fraudulent claims.

Provided excellent customer service, answering multi-line phone calls, making insurance quotes.

Coordinated appointments and scheduled meetings.

Ran financial transactions, handled correspondence, documents and reports

EDUCATION

Bachelor of Arts Psychology, June 2011

University of California Davis - Davis, CA

Bachelor of Arts Middle East/South Asian Studies, June 2011

University of California Davis – Davis, CA

Associate of Arts Liberal Arts and Science, May 2006

Las Positas College - Livermore, CA

TECHNICAL SKILLS

Dental Terminology (10+ years) Account Management (10+years)

Scheduling (10+ years) Customer Service/Sales (10+ years)

Media Relations/Marketing (6 years) Travel Coordination (2 years)

Inventory Management (10+ years) Eaglesoft (10+ years)

Cash Handling/ Reimbursement (10+ years) Adobe (6 years)

Management (6 years) PowerPoint (10+years)

Event Planning (2 years) QuickBooks (2 years)

Microsoft Office, Excel, Outlook, Word (10+ years) Google Docs (5 years)

LANGUAGE SKILLS

English Pashto Farsi (Dari) Urdu Hindi

STATUS

U.S. Citizen

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