Assistant Customer Service

EDDAH MAUTI

ADDRESS: *** **** ****** ******, ******, IL 61455 PHONE: 309-***-****

EMAIL: *****.*****@*****.***

EDUCATION Master of Science in Applied Mathematics, Western Illinois University, Macomb, Illinois, Expected Graduation May 2018, GPA: 3.77/ 4.00

KME Honor Society Member

Course Highlights: Numerical Analysis, Analysis of Variance, Applied Statistical Methods, SAS for Data Management, Data Mining, Predictive Analysis & Forecasting

Bachelor of Science in Mathematics and Bachelor of Arts in Economics and Finance, Simpson College, Indianola, Iowa, Graduated May 2016, GPA: 3.7/ 4.00 (Cum Laude)

ODK Honors Society Member and recipient of the Gordon Shea Scholarship, awarded to excellent students

Meritorious Winner, Interdisciplinary Contest in Modeling Spring 2015: Mathematically modeled sustainability development in Afghanistan

Course Highlights: Introduction to Programming, Calculus I, II and III, Probability and Statistics, Econometrics, Linear Algebra and Differential Equations

WORK EXPERIENCE Western Illinois University, Mathematics Department, Macomb, Illinois

Teaching Support Assistant, (August 2016 – Present)

Teach 15 students taking Introduction to College Algebra and assist Mathematics professors with instructional support as needed

Perform data entry into reporting system by filling each student work separately for future evaluations and assist with behavior management of students

Tutor students taking Statistics, Logic, Algebra, Pre-Calculus and Calculus I,II & III

Global Atlantic, Operations Department, Des Moines, Iowa

Financial Operations Processor, (June 2016 – August 2016)

Calculated insurance premiums using Advanced Excel and developed procedures to ensure timely and accurate responses to insurance premium inquiries

Collaborated, built and maintained strong work relationships with different departments to handle exceptions and escalations

Supported special projects, system enhancements and provided support as needed

Simpson College, Information Technology Department, Indianola, Iowa

Computer Undergraduate Assistant, (August 2014 – May 2016)

Trained, supervised and checked payroll hours of 30 Computer Lab Assistants

Updated and troubleshot all Simpson Colleges’ computers

Supervised routine maintenance in all 8 of Simpson Colleges’ labs

LEADERSHIP EXPERIENCE Mathematics Club, Western Illinois University

Treasurer, (August 2017 – Present)

Organize fundraisers, budget money for club actives and work with other organization leaders to achieve semester goals

SKILLS Programming: Proficient with SAS, MATLAB. Capable with R, R Studio, SQL

Software: Microsoft Office (Advanced Excel, Word, PowerPoint), Minitab, SPSS, LaTex, Mathematica, XLMiner

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