Customer Service Data Entry

Cynthia Rosario

** ******** *****, **********, ** 07109

Cell: 862-***-****

*******.*******@*******.***

Professional in customer service fields, including call center environments, troubleshooting, customer service, administrative functions. Time management of special projects, master learning curves quickly, adopt well in diverse backgrounds. Courteous and professional demeanor. Strong organizational skills

Active listening skills

Courteous demeanor

Telephone inquiries specialist

Data Collection

Invoice processing

Telecommunication skills

Adaptive team player

Critical Thinking

Customer Service

Data Entry

Documentation

Email

Microsoft Excel

Microsoft Office Suite

Scanning PDF File Conversion

Data Validation Analyst, 01/2014 to 09/2017

State of New Jersey Department of Consumer Affairs - Newark, New Jersey Monitored multiple databases to extract data from inhouse data system to excel spreadsheet Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Validating personal information such as Birth Certificates, Proof of Income, Proof of Legal Residency, Confirming members of household in order to receive the appropriate funding from State.

Follow up throughout the day on internal emails from immediate supervisors to extended management.

Worked individually within a cubicle environment.

Customer Service for Parcel Logistics, 01/2013 to 11/2013 Pitney Bowes Inc - Newark, NJ

Conducted analysis to address delivery of parcels which led to customer satisfation Effectively controlled the release of proprietary and confidential information for general client lists. Utilized Microsoft Suite Excel advance functions Word Monitor Fed Express Online website to get the latest updates on parcels that were delivered timely. Answered incoming emails from customer's looking for updates on their parcels, including E-Bay customer's, Amazon users, and other various consumers inquiring about the shipment. Monitored daily lists given to the staff by the supervisor to research packages going out of the country, and escalated issues of missing parcels.

Customer Service Representative II, 10/2000 to 11/2012 AT& Local Services - Dayton, NJ

Ten years of troubleshooting on ticketing system

Take inbound calls on the ACD system, from outside technicians, customer's, private vendors, and SUMMARY

SKILLS

EXPERIENCE

all incoming calls and responding through the appropriate chain of command. Open trouble reports for end users, run MLT (Line Tests) and follow the protocol for dispatching technicians to repair outages, and phone line issues. Interact with local providers such as Verizon, SNET, Bell South, Broadview Networks, AT&T Core, SWB and private phone vendors.

Operate and function in a fast pace 24/7 call center environment. Pull up a regional list as assigned to me, to review critical issues, to issues of non emergency reports.

Staff Accountant, 03/1999 to 10/2009

AT&T Local Services - Staten Island, NY

Receive and verify invoices and requisitions for goods and services Prepare batches of invoices for data entry

Data Enter invoices into system for processing payment Manage the weekly check run after entering and tallying all invoices to be paid Run checks and mail out at the end of the week, either priority mail or ground parcel. Accounting/Bookkeeping: Accounting, 1999

CUNY College of Staten Island - Staten Island, NY, United States High School Diploma: HIgh School General Course, 1989 The American School - Chicago, IL, USA

Achieved internal Accomplishments from department head to show completion of special projects assigned.

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

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