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Customer Service Data Entry

Location:
Orange, California, United States
Salary:
17.00
Posted:
April 26, 2018

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Resume:

**** *. ******** **. #*

Orange, CA *****

Phone: 626-***-****

Email; ac49h2@r.postjobfree.com

Summary

Enthusiastic, highly motivated and task-oriented Customer Service who is very attentive and courteous with a professional demeanor. Strong work ethic with the ability to multi-task and handle functions under pressure. Fast, efficient and reliable. Great communication with ability to resolve problems in a timely manner. Great Data Entry, Customer service and being a team player.

Skills

• • Customer Service Call Center

• • Reliable, professional, and team player

• • Data Entry and Explanation of Benefits

• • Knowledge of State and Federal Regulations pertaining tStacy R. Hooker

• o letter notification, turnaround time, and licensure

• • MS Word, Excel, Outlook, AS400, HESTIA and WMS

Professional Experience

Apex Systems, Inc./United Healthcare Cypress, CA

Customer Service 12/4//2017 – 1/8/2018

Taking inbound calls from consumers Handling and researching issues over the phone Utilizing the computer to verify and document information

• • Enter information into a provided Excel Sheet

• • Search for data

• • Compare Data

• • .Communicate via e-mail including attaching files when tasks are completed with clarity on issues that arose

• • Any other duties that arise related to the encounter data process Must have qualifications/experience:

• • Computer Literacy

• • Previous office setting experience

• • .Basic research skills

Volt Services/Monarch Healthcare Irvine, CA

Data Entry 9/2016 – 10/2016

• • Enter information into a provided Excel Sheet

• • Search for data

• • Compare Data

• • .Communicate via e-mail including attaching files when tasks are completed with clarity on issues that arose

• • Any other duties that arise related to the encounter data process Must have qualifications/experience:

• • Computer Literacy

• • Previous office setting experience

• • .Basic research skills

• • Intermediate Excel skills with a preference for the Office suite

• • Clear written and verbal communication skills performing a wide variety of administrative support duties in a manner which will ensure the proper functioning of the business unit and enhance the productivity and effectiveness of the department.

• • Works under the specific instruction and direction of one or more higher level staff and will provide support to an ongoing project. Incumbents are regularly responsible for dealing professionally with confidential information while performing several aspects of assigned work.

• Specific tasks may be researching data, maintaining files, producing correspondence, spreadsheets and other related duties as they arise. Works under general supervision.

United Healthcare Cypress, CA

Clinical Admin. Coordinator 8/3/2015 – 2/8/2016

• • Reviewed requests for adverse determination(s) and approval notifications.

• • Determined appropriate letter templates to be generated

• • Created letters in appropriate letter generation system or manual letter template

• • Reviewed denial language rationale and notify Medical Director if language needs to be corrected

• • Audit letters prior to letter being mailed/faxed to the member/provider

• • Communicated with Medical Directors, Clinical Services staff, and management

• • Met productivity standards

United Health Group (Adecco) Garden Grove, CA

Senior Customer Service Representative 11/03/2014 - 07/07/2015

• • Call Center: Answered an average of 100+ inbound calls from members and providers a day regarding benefits and eligibility status

• • Resolved escalated calls from members about benefits and EOB’s (Explanation of Benefits)

• • Assisted members on their claims and benefit inquiries

Stanley Security Solutions Santa Ana, CA

Alarm Monitoring Specialist 11/25/12 - 02/24/2014

• • Responded promptly and appropriately to alarm conditions at customer location

• • Notified authorities appropriate to the alarm situation (i.e., fire, intrusion, etc.)

• • Provided all information essential for emergency response.

• • Notifies the customer (and designated call list) of the alarm when it is appropriate to do so.

• • Followed up with authorities to ensure alarm situation has returned to normal and took appropriate action on trouble signals.

• • Ensured effective monitoring of customer opening and closing status; coordinates corrective action when required.

• • Documents all alarms and malfunctions, making sure to include the cause of each, forwards information to appropriate personnel for action and resolution

Kaiser Permanente (Rose International) Los Angeles, CA

Data Entry Clerk 10/2012 - 11/2012

• • Data Entry: updated employees’ records in the database with Flu vaccine information, medical records and filing

Kaiser Permanente (Rose International) Burbank, CA

Medical Review Clerk 02/21/11 - 05/03/11

• • Data Entry; Entered applications for potential new Kaiser members, Utilized WMS, HESTIA and KPAOL (web based programs)

Well’s Fargo (AeroTek) Rancho Cucamonga, CA

Collections 05/10 - 07/10

• • Call Center: made outbound calls approximately 40-60 calls placed per operator a day depending on length of calls. Contacted residents regarding their delinquent home loan/mortgage payment. Gathered information from borrowers to see if they pre-qualified for programs, repayment plans, loan modifications or offer other options to cure delinquent statuses

National Retail Transportation Compton, CA

Dispatcher 11/06- 2/09

• • Input inbound/outbound trucks, tractors and containers into computer

• • Answered telephones, tracked trailers, containers, and tractors in the yards

• • Responsible for influencing positive employee morale and quality customer service.

• • Took client calls and communicates issues with drivers and Operations Supervisor or Division Manager as appropriate.

• • Monitored warehouse and yard activities via CCTV Customer

Employer: Star Wood Hotel and Resorts Lancaster, CA

Svc/Sales Rep 10/05-9/06

• • Call center; Answered an average of 80-100, booked, modified, and cancelled hotel reservations

• • Enrolled guests in the Starwood Program which enabled them to earn points towards free stays

Securitas Security Services Emeryville, CA

Dispatcher 11/04 - 8/05

• • Monitored CCTV to ensure the safety of employees, guards and property

• • Handled emergency and non-emergency requests from employees and other guards as needed

• • Maintained logs for phone calls, guards lunch/breaks.

• • Monitored alarm systems.

PEPI Security Alhambra, CA

Dispatcher 10/02-2/04

• • Answered telephone, two-way radio and status checks on guards on duty

• • Data entry: entered daily reports into the database

EDUCATION / CREDENTIALS

Pomona Adult School, Pomona, CA GED 6/2012



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