Customer Service Manager

William Resler

321-***-**** **********@*****.***

Qualifications

Proficient in Microsoft office suite

Proficient in AutoCAD 2016-2018

One semester away from having my Associates degree

Highly effective critical thinking

Highly effective communication skills

Highly effective reading comprehension

Areas of Expertise

Customer Service

Utilized effective communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant shopping experience.

Effectively advised customers on purchases by maintaining an elevated level of knowledge about store products.

Provided an elevated level of customer service in a large, fast paced retail store that averages 50 customers an hour.

Drafting and Design

I have used AutoCAD 2d and 3d 2016-2018.

I have used Inventor 2017.

I have used Rivet 2017.

Critical Thinking

As a plumbing specialist I must be creative with the way I approach some of my customers problems.

Most of the problems may not even plumbing related but they want to use plumbing parts to do it.

Some really old plumbing may have to be made out of new parts that maybe bigger then the old stuff.

Experience

Plumbing Salesmen/Hardware Department Manager/Assistant Pluming Department

Manager/Plumbing Specialist/Loader 2017 – Present

Lowes 1999 - 2009

Titusville, FL.

Mechanic 2014 – 2016

CarMax Orlando, FL.

Military Experience:

Track Mechanic 2010 – 2013

Army Fort Hood, TX.

Education & Certifications:

Drafting and Design

AFCC AutoCAD Foundation Certificate Eastern Florida State College 2017-Present

DACC Drafting Certificate

Contact this candidate