ANDREA M. FRANCIS

***** ******* ***** ***

Ft. Washington, MD 20744

***/***-****(cell)

ac49fo@r.postjobfree.com

April 26th, 2018

To Whom It May Concern:

Attached is a copy of my resume for the Front Desk position that your company has posted online. I have many years of front end experience; working in various offices and retail has given me the experience and background for this position.

Through my experiences, I have polished my skills in answering phones, directing calls to appropriate persons, handling customer inquiries, scheduling appointments, meeting and maintaining office deadlines. In addition, I am able to ensure security and perform other clerical and office responsibilities as assigned. I am dependable, hard working and open to learn new skills.

I would appreciate meeting with you at your earliest convenience to further discuss this position and my background.

Sincerely,

Andrea M. Francis

Andrea M. Francis

ANDREA M. FRANCIS

10215 Rolling Green Way

Ft. Washington, MD 20744

857/266-6145

ac49fo@r.postjobfree.com

Career Objective:

Seeking an opportunity to work for an organization as a Front Desk/Customer Service Assistant that will employ my ability to manage customers and to meet and exceed company goals. I am able to delegate task, I am very dependable, a hard worker, team player and open to learn new skills.

Work Experience:

Marshalls Department Store Oxon Hill, MD

Merchandise Coordinator/Cash Office June 2014-present

Do weekly safe count.

Balance the cash bags from the previous business day, and in-put cash sales in the computer.

Prepare bank deposit.

Set up cash bags for the next business day.

Create daily sales report.

File all sales receipts.

Establishes merchandising plans.

Ensure all clothing fixtures are properly signed.

Demonstrates support of the frontline by responding to customers in a prompt and cooperative manner.

Ensure all merchandise in the stock room is ready to be on the sales floor.

Mugs Overnight Delivery Boston, MA

Front Desk November 2006-January 2014

Answered and screened all calls before directing to the required department.

Printed out daily schedules for deliveries and pick up.

Ensured drivers log books are properly filled out according to Department of Transportation requirement before drivers start working.

Entered all invoices of deliveries and pickups in the computer.

Arranged for courier to pick up and delivered packages.

Tracked and reported on progress and completion of daily tasks.

Replenished office supplies, maintenance of office equipment, maintained a neat and tidy appearance of the reception area.

ANDREA M. FRANCIS

Page 2

Concorde Career College Ft. Lauderdale, FL

Admission Assistant October 2002-November 2003

Screened phone calls for departments and responded to inquiries,

Schedules and confirmed on-campus interviews.

Ensured all leads are accurately entered into the computer system daily along with appointments.

Maintained database of all students,

Maintained a lead log.

Created and maintained admissions files.

Assisted in administering placement exams.

Coordinated materials for orientation for new students.

Assisted the financial aid office with billing information.

Processed incoming and outgoing mail, and performed other office duties.

Central Speech Pathology Hartsdale, NY

Receptionist May 1999-June 2002

Answered all incoming calls and routed calls to appropriate department.

Received visitors, and maintained a log of all visitors to the facility.

Scheduled parent/teacher conference.

Distributed incoming mail and managed outgoing mail.

Performed other duties such as; photocopying, faxing, and typing correspondences.

Maintained the front office, conference room and break room.

Sunshine Health Center Pompano Beach, FL

Medical Records February 1998-March 1999

Greeted and checked-in patients, and collected personal, medical and insurance information.

Scheduled, rescheduled, and verify patient appointments.

Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.

Created new charts for patients and received existing medical records from other physicians.

Assisted with referrals for patients.

Updated and filed patient’s medical records.

Ensured the tidiness of the front office.

ANDREA M. FRANCIS

Page 3

Broward Main Jail Ft. Lauderdale, FL

Medical Records January 1997-January 1998

Maintained security of medical records to provide confidently.

Set up doctor’s appointment for inmates.

Maintained all necessary logs and records.

Checked each charts for signatures before filing.

Check the computer for transport list and continued to update until you are notified that the list is completed, print list and searched for charts.

Maintained the phone duty for medical records department provide additional duties as assigned.

Keep work area clean.

EDUCATION:

National Business School – Delray, VA

Certificate in business 1985

Mount Vernon High School – Alexandria, VA

Diploma 1982

ADDITIONAL SKILLS:

Microsoft Office, Data Entry, Word Perfect, Cash Register, Postage Machine, Copier and type 45 WPM.

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