Customer Service Sales
Resume:
Megan Farani
Elkhorn, Nebraska, 68022
*******@****.***
Summery
Dedicated Personal Banker who can provide thoughtful and trustworthy customer solutions and financial option exploration. Adept at providing personalized banking advice and service, developing customer relationships, and specialize in providing comprehensive and reliable customer service and assistance.
Highlights
Top Loan Producer in second and third Quarter in 2017
Top Banker 1st Quarter in 2018
Certified Speaker with First National speaker bureau
Sales
Trust and Estate accounts
Customer service
Financial and Investment services
Friendly
Reliable
Passion to work with customers
Discretion and understanding the need for confidentiality
Excellent command over the German and Farsi languages
Professional Experience
First National bank of Omaha
Personal Banker June 2015
Having conversations with customers and conducting detailed financial reviews, offering products and services that meet their needs and help them succeed financially.
Providing expertise with the Business Development team (First at Work) by
Conducted credit course at Boys Town High school, Banking 101 presentation at Omaha Youth HSA presentations at International Nutrition.
Developing support and loyalty with long term relationship building, while providing superior customer service.
Working with my management team to increase my effectiveness in serving customers and meeting their financial needs through feedback and coaching.
By being in a high volume branch, I have developed skills in prioritizing tasks without demolishing customer service levels.
First National Bank of Omaha
Universal Banker January 2013-June2015
Seek opportunities to develop customer relationships and sales opportunities while providing a variety of teller transactions for customer (i.e. cash checks and presses checking and savings account withdrawal’s and balancing duties for customer, etc.)
Utilize basic sales techniques to influence a customer/ prospect to by the banks products and services.
Discuss and identify customer deeds, sell a full range of retail products/services, such deposit accounts, credit cards to meet or exceed established sales goals to support overall sales objectives.
Resolves a variety of simple to complex walk-in customer problems and reconstruction of account transactions, account balance discrepancies, multiple account linkages/combined statements, unauthorized transaction claims.
Softlab GmbH, Hamburg, Germany
Office Manager February 2000- November 2004
Create and manage office work schedules/hours and implement adjustments due to customer needs.
Prepare recommendations for an annual budget prior to each fiscal year and compare budget to actual performance.
Responsible for handling Human Resource issues and employee problem resolutions.
Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office equipment is properly accounted for and in safe working condition.
Ensure participation of all associates in all corporate orientation and training programs.
Organizations of meetings and event for Business Partners.
Addidt Datensysteme GmbH, Hamburg, Germany
Secretary,January 1999- December 1999
Analyzed and organized office operations and procedures such as preparation of payroll, information management/filing systems, requisition of supplies and other clerical services.
Established uniform correspondence procedures and style practices.
Responsible for submitting payroll timely and accurately.
Monitored and controlled overtime and associates1 absences.
Developed an effective filing system to track the status of work orders.
Ensured safety methods, practices and programs were implemented and maintained.
Formulated procedures for systematic retention, protection, retrieval, transfer, and disposal of records.
Axel Springer Verlag, Hamburg, Germany
Call Center Representative, January 1998- December 1998
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
Education
Gesamtschule Süderelbe, Hamburg, Germany
Handelsschule mit Wirtschaftsgymnasium Göhlbachtal, Hamburg, Germany
Business Degree, 1995
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