Manager Customer Service

DEANNA MILLER

Plano, Texas ***** 561-***-**** *********@*****.***

SUMMARY

A number of years’ experience as an administrative coordinator in a fast paced, professional environment. An independent worker who is able to multi-task, prioritize and meet deadlines. Provide support to office manager and staff to ensure all daily procedures run smoothly. Proven computer skills with good working knowledge in different computer applications. A team player who is results driven and provides outstanding customer service.

Core Qualifications

- Microsoft Office & Salesforce - Project plan development

- Information gathering - Project budget maintenance

- Communication skills - Project data entry

Accomplishments

HR Benefits branding campaign. The lead project coordinator working with HR manager, designers and key

stakeholders to produce a new branding logo/graphic for HR Benefits. Coordinated with printers and

vendors to produce collateral, booth displays, banners and templates with the new look and feel.

HR Benefits “Hit me with your best shot!” fall flu shot campaign for employees. Managed the coordination of

collateral, online news articles and Web design/content development.

Managed the Perks@TI campaign working with HR managers and web designers to provide employees with

a new website with information regarding all the benefits and perks that TI has to offer their employees.

Professional Experience

Johnson Kelley Associates, Inc. 08/2016 – 12/2017

Administrative Assistant – Part Time

Primary responsibility is to sign for and check in architectural plans when delivered by UPS, FEDEX, or private courier.

Assign project number, set-up project folder and enter temporary project worksheet in Salesforce. Register project with TDLR per client’s request. Email required project forms to clients when requested: Registration form, Proof of Submission, Request for Inspection, Owner Agent Designation, Fee Schedule and Gift Card Certificate. Email client confirmation of project being registered and project number.

Professional Experience

UPS Store & Mr. Parcel Tollway Store 10/2014 – 01/2016

Customer Solutions & Sales

Primary responsibility is to deliver world-class customer service to our customers. Support our customers in shipping packages, checking shipping addresses, packaging quality inspections and sales transactions. Other tasks included package tracking, package processing, daily records accounting, and end of day closing cash register, printing sales reports and filling out bank deposit slip.

Assisted customers with making copies, print requests, binding presentation packets, printing PowerPoint presentations, layout and printing business cards, gift wrapping and faxing.

Texas Instruments, Dallas, Texas

(Long-term contract at Texas Instruments through Dynamic Sources)

(Long-term contract at Texas Instruments through AQUENT, LLC)

HR Coordinator supporting University Relations, Wellness/Worklife and Staffing 01/2011 – 06/2014

Supported University Relations in college recruitment events and campus visits. Coordinated production of event marketing collateral, e-marketing direct to universities, web content development and email blasts to colleges and students. These efforts resulted in TI being able to reach over 25,000 of the brightest new minds in the engineering field.

Managed SharePoint and Excel database, for the Wellness and WorkLife programs. Pulled reports for HR managers which contained sensitive and confidential information.

Project Coordinator supporting various departments at TI 01/2005 – 12/2010

Supported various business units within Texas Instruments with their project requests. Developed communication plan, budget plan and time lines for each milestone during the project. Coordinated with designers, advertising agency, printers and external vendors to produce signage, push email templates, display graphics, website updates and giveaways for various events.

IT Communications/Communications Assistant 10/2000 – 12/2004

Responsible for coordinating the internal communication efforts of IT Services business unit within Texas Instruments. Worked with the communication manager and business analysts to develop communication plans and campaigns for IT projects and events. Coordinated the ongoing updates to the IT website, staying abreast of new communication techniques and leverage existing techniques in new ways to help meet IT’s communication needs. The constantly changing environment of the information technology field requires that crucial information can be distributed on a timely basis in a manner that those not knowledgeable about IT systems are able to use the information to assist them with the completion of their job requirements and responsibilities.

Education

Texas State Technical College

Abilene Business College

Profession Honors, Awards and Community Activities

Distinguished Leadership Award

Project Plus Award

Key Contributor Award

Former City House Board Member (Plano, Texas)

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