Customer Service Manager

Account Receivables, Collections & Customer Service

Skills and Qualifications

Account Receivables, Collections, Customers Service and Office Clerk

Self- Disciplined and Committed to Learning, Able To Concentrate For Long Periods.

Computer proficiency in Microsoft Word and Excel; WordPerfect; Lotus 1,2,3

Willing To Assist Others, Able To Work With Minimal Supervision.

Ability to learn and perform all duties as Business Office manager, including:

Direct or coordinate the supportive services department of a business, agency, or organization.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Set goals and deadlines for the department.

Arrange for debt repayment or repayment schedules, based on customers' financial situations.

Locate and notify customers of delinquent accounts by mail, telephone, or visits to solicit payment.

Advise customers of necessary actions and strategies for debt repayment.

Manage high volume of incoming & outgoing calls

Customer Service G2 Secure Staff Llc Los Angeles Ca. 06/201*-**-****

5757 W Century Blvd # 650, Los Angeles, CA 90045 310-***-****

Accounts Receivable Clerk Continental Exchange Solutions, Buena Park, CA 01/2003 to 10/2015

6565 Knott Ave, Buena Park, CA 90620 562-***-****

Account Receivables, Collections and Customer Service

Collections Don Robert Jewelers San Fernando, Ca. 01/2002 - 01/2003

1112 San Fernando Rd, San Fernando, CA 91340 818-***-****

Send letters, call debtors, visit house & work places, open legal cases, go to court & do garnishment

Office Supervisor AFEX MONEY EXPRESS, Encino, CA 11/1997 - 12/2001

21045 Califa St, Woodland Hills, CA 91367 818-***-****

Had to control personal, review orders, transmit international and domestic orders, do international and domestic bank transactions, international and domestic customer service and visit domestic customers

Patient Account Rep PACIFICA HOSPITAL OF THE VALLEY Sun Valley, CA 09/1992 - 09/1995

9449 San Fernando Rd, Sun Valley, CA 91352 818-***-****

Was hired as file clerk three months after got promoted to patient account representative.

Had to mail bills to patients, call patient o person responsible for possible insurance information mail, or fax bill to insurance or do payment plan with responsible person

Education and Training

High School from El Salvador, Two years of College from El Salvador 1982

English Classes at Los Angeles Valley College in 1984

Computer programs at IADE American School in 1992

English & some other classes at ELAC (East Los Angeles College) in 2016

Parkridge Private School General Education, High School Diploma 2017

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