Engineer Technical Support

R.VENKATESWARAN

Mobile : 995-***-****

Email id: ***********@*******.***

Career Objective:

To work in an innovative and challenging environment that will utilize my skills and provide stimulating opportunities for my career growth and also for the development of the organization to achieve challenging heights.

Professional Summary:

Having 2.5 years of work Experience in desktop Support Engineer, during that period I gained experience in Hardware Installation and Trouble shooting, Network Security, Software Installation and Configuration .

Experience Details

•Company : ENERGIZE-IT

Client : P3 Technologies (P) Ltd

Designation : Desktop Engineer

Duration : Aug 2015 to Oct 2016

•Company : PROGRESSIVE INFOVISION (P) Ltd

Client : WIPRO Technologies (P) Ltd

Designation : Desktop Engineer

Duration : Nov 2016 to May 2017

•Company : IL&FS EDUCATION AND TECHNOLOGY (P) Ltd

Project : ICT Puducherry

Designation : Technical Support

Duration : Sep 2017 to Present

Roles and Responsibilities

Handling overall 600 desktops and laptops.

Installation of Client Operating Systems – Windows XP, Windows 7, Windows 8.1, Windows 10

Configuring Email Clients – MS Outlook 2007 and 2013.

Troubleshooting outlook related issues

Basic Networking, Map drive, Data sharing, Data Backup of all users,

Sharing folder, sharing device & Printer.

Configuring network and local printer

Troubleshooting OS related and booting related issues

Troubleshooting BSOD related issues

Hardware Troubleshooting, System Performance, assembling new systems

Anti-virus installation and updates

Adding clients to Domain.

Unlock the user account.

Troubleshooting POS machine and inventory scanner related issues

Extended user support by means of remote access tools like Team viewer and Anydesk

Software troubleshooting update and patch installation

Cabling, patching, and LAN troubleshooting

K-Yan Assembling, hardware up gradation troubleshooting

Inventory management.

Coordinated with vendors and resolved issues.

Arranged monthly vendor meetings and responded to inquiries.

Prepare project progress reports and identifies areas for improvement.

Provided technical support and maintenance as needed

Personal Traits

Adaptive

Conflict resolution

Eager and Willing to Add to Their Knowledge Base and Skills.

Education Details

•2009 – 2012 – Diploma Elumalai Polytechnic College with 75%

•2006 – SSLC – Amalorpavam Hr.Sec.school with 68%

Personal Details

Father’s Name : R.Ravindran

D.O.B : 30/05/1991

Marital Status : Single

Languages Known : English & Tamil

Address : No.38, Francais assier street, Kuruchikuppam,

Pondicherry-605012

Declaration

I hereby solemnly declared that the information provided above is true to the best of my knowledge. And I will do my best on any given opportunity.

Date:

Place:

Venkateswaran R

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