Administrative Assistant Customer Service
Resume:
ELENA R. WILLIAMS
BROOKLYN, NY 11236
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SKILLS: Keyboard – 92 WPM, Microsoft Word, Excel, PowerPoint, Outlook and Access.
WORK EXPERIENCE:
GOOD TEMPS
New York City Para transit Department (Access-A-Ride) Long Island City, NY
Word Processor and Customer Service Representative (Temporary) 9/2015 – Present
Presently gather information from potential clients, while entering information into the database in Adept and EDU Scheduling. Inform customer’s and respond to client’s questions regarding eligibility issues. Inform clients and potential client’s about policies and correct procedures in regards to the American’s With Disabilities Act (1990). Daily clerical duties are: data entry, filing, copies, and faxing.
Benefits Specialist for Metro North Human Resources 10/2013 – 1/2014
Goodtemps On-Site Supervisor
Worked in the human resources department with employee files to determine which files are active, retired, terminated or survivor files (Temporary Assignment)
HIP of New York and New Jersey, New York, NY
Secretary/Coordinator – Clinical Appeals Department 08/2003 – 09/2006
Helped with employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance
Worked with, trained and coached other team members
Working knowledge and use of PeopleSoft or related database software
Ability to process requests consistently with general supervision
Ability to prioritize problems and promptly resolve or escalate when necessary
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate with all levels
Strong time management skills and ability to manage individual assignments
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality
Administrative support to the Director of the Clinical Appeals Department
Answered telephones and typed faxes
Responsible for all expense reports for Director and Assistant Director of department
Interfaced with Doctors and Nurses in the Clinical Appeals Department
Distributed case files to Doctors and Nurses for final adverse determination
Tracked all cases coming through the Clinical Appeals Department on HIP’s in house system
Also kept track of all determinations made on cases coming through Clinical Appeals
Made sure all deadlines were met in regards to Medicaid cases
Typed and mailed all Final Adverse Determination Letters
Morgan Stanley Dean Witter – Discover Card New York, NY
Executive Administrative Assistant/Legal Assistant 08/1997 – 09/2001
Administrative support to the Vice President and General Counsel
Was responsible for all legislative bill tracking from state and local governments in regards to credit cards, insurance, privacy issues, tax and telemarketing
Answered telephones and typed faxes
Made travel arrangements including ground, air and hotel
Attended meetings with attorneys to State Government Relation meetings
EDUCATION:
Norman Thomas High School New York, NY
High School Diploma
Pace University – Major: Business Education New York, NY
DeVry University – Major: Business Management/Health Services Concentration New York, NY
REFERENCES FURNISHED UPON REQUEST
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