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Customer Service Representative

Miami, Florida, United States
April 26, 2018

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Coral Springs, FL *****

Ph: 954-***-**** Email:

Professional Summary

An ACCOUNT SPECIALIST with expertise in processing merchant and customer contracts.

Active listening Direct response Customer service

Skills Summary

Complex Problem Solving

Judgment and Decision Making Negotiation


GardaWorld, Boca Raton, FL July 2017 – Present

Customer Service Representative

●Address client inquiries on proof of deposit, delivery, shipment of funds

●Process email for dates of arrival of types of money (coin, wraps for coins)

●Phone calls referring to arrival of funds

●Research where funds may be placed (type of vault)

●Scheduled or unscheduled dates of service

●Submit order for supplies.

Dial4MD, Margate, FL Sept 2016 – Feb 2017


●Review Daily report for patient name

●Pull patient name from Sales Force to confirm if in case there are notes on status of the request for a acceptance or denial of brace, and or creams from the doctor or patient.

●Retrieve the actual script from two systems to pull the script before sending to Medicare for approval.

●Confirm patient address, date of birth, and type of brace to be sent.

●Verify Doctor’s information and notes that has been added to a script

Alorica (Toyota Financial Services), Sunrise, FL Feb 2016 – Aug 2016 Customer Service Representative

Confirmed customer name, collateral, social security number and account number

Extended verification for third party, dealerships, and auto insurance claims

Assisted with all payment types, late charges, citations, and property taxes

Updated address, non-active spouse limitations, and estate requests

Submitted requests for lien releases, titles, and credit disputes

Sent requests to administration for payoff for mortgages, lost payments, and other processing needs

Transferred calls to collections based on payment history

Reviewed requests for extensions on auto loans, total loss accounts, and pending claims

Submitted vehicle registration information to DMV for state-to-state transfers

Transfer of ownership for vehicles

Flash–Banc, Boca Raton, FL July 2015 – Oct 2015

Operation Specialist

Assisted with website updates and verification on account access

Created and submitted contracts to the Credit Department for activation

Handled customer service inbound/outbound calls

Ordered terminals, software, and paper for equipment

Corresponded with sales team regarding contracts pending missing information

Verified banking information with merchant

Bank of America Merchant Services, Coral Springs, FL Feb 2013 – Aug 2014 Advanced Client Specialist

Contacted merchants that were not batching out daily the charges that would be accessed to their accounts.

Reviewed financial statements, cost reduction, timeframe for account activity and opportunities to improve shared business with Bank of America and Merchant Services

Explained the pricing listed on the account as well as terminal or software concerns and sent detail breakdown of

Charge-backs as well as how refunds are processed.

Worked with multiple systems to support account activities

Updates procedures and policies to current status within the allotted website.

Processed Excel spreadsheets of 100 accounts or more.

First Data, Coral Springs, FL Jul 1999-Feb 2013

BOS Specialist I

Implemented SharePoint for building procedures and policies to train employees and Sales force.

Provided a daily and monthly report of lost funding and explained how it impacted our revenue to support the services we offered to merchants

Engaged team meetings to discuss work flow and goals set for the next day.

Handled large excel sheets on chained and franchised accounts to be moved from one bank to another as well as updating the credit card options used on the terminal.

Created procedural books/training documents that made the transition easier for more merchants to move from various

Banking facilities.

Board new and existing merchant accounts using credit card processing for terminals and software to accept within their consumer purchases.


Associate of Science: Electronic Engineering, Atlantic Technical Institute - Fort Lauderdale, FL

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