Customer Service Sales

MARY GRACE L. RAVANES

Email Address: *****************@*****.***

Address: Al Bader St., Salmiya Kuwait

Nationality: Filipino (Philippines)

Contact No.: +965********/51393434

OBJECTIVE

To obtain an Administrative/ Customer Care position where i can maximize my multi-layer of Information Technology skills, sales and marketing, clerical; business writing; administrative expertise; quality assurance, training experiences and Customer Services.

SUMMARY OF QUALIFICATIONS

Results-oriented, high energy, flexible, fast-learner, hands-on professional, 8 years of experience in various fields such as IT Consultant Expertise Programs and Hardware under Sales In Marketing with a Government certificate of TESDA in NC II PCO( Personal Computer Operation), NC II CHS ( Computer Hardware Servicing ), HR Staff, Proffesior in a known University; proficient in Business Writing Skills and Oral, training and communication skills. Experience in IT Staff on Local Government (Philippines) with IT BPO expertise (Point of Sale Expertise- IT Consultant ), Call Center Expertise as Technical Support (Quickbooks Point of Sale).

PERSONAL DETAILS

Birthday : June 11, 1991

Age : 26 years old

Visa : Transferable 18

Sex : Female

Civil Status : Single

Height : 5'4"

Weight : 55kg

Religion : Seventh Day Adventist (Christian)

Hobbies : Research, Singing, Dancing, Reading Books and Internet Surfing.

Computer Skills : Proficient in MS Word 70-80 word per minute, Excel, PowerPoint Presentation, Internet, Email messaging, Intermediate in Adobe Photo shop, Management Information System, c++ Programming, Java, HTML,Hardware and Software Servicing, Networking (LAN), My SQL, blogging, web developing using dreamweaver, fireworks, flash and Computer Accounting.

Related Skills : Proficient in Communication Skills,Business Writing, Interpersonal skills and IT works.

Language : English, Intermediate in Arabic, Intermediate in Hindi & Broken Spanish.

EDUCATIONAL BACKGROUND

Masters Degree (MBA)

Major In Public administration

Ateneo De Zamboanga

Lapurisima St., Zamboanga City Philippines

Basic Units (Undergraduate 2013)

Bachelor of Science In Information Technology

Major in PCO, CHS, Programming, Network Installation and IT Professionalism.

Philippine Technological and Marine Sciences

Ipil- Branch, Pres. Quezon St. Ipil, Zamboanga Sibugay Province, Philippines

April 4, 2011

WORK EXPERIENCE

NEWLOOK/YOURS LONDON (Landmark International.WLL..)

Sales Associate/Store 2nd In-Charge

Kuwait

March 31, 2015 – up to date

DUTIES & RESPONSIBILITIES

As a Secondary in-charge of the store who ensure daily operations are done according to company protocols.

Keep track and manage Store inventory Management system, E-cash and Back Office documents for Audit Purposes and headquarters visit.

Ensure high level of customer satisfaction through excellent sales service.

Go the extra mile to drive sales.

Update Market And Mall Activities as well as STORE STATUS (KEY PERFORMANCE INDICATOR).

Cross sell products, up-selling and remain knowledgeable on products offered and discuss available options with passion and a “FASHION EDITOR”.

Team up with co-workers to ensure proper customer Service

Building up Productive trust relationship with customers

Multitasking ability to work under pressure and additional working ours in different department such as; incoming and out-going items & cashiering.

Admin. Assignment by sending Store Feedback, fast moving items replenishment order, update Customer Database and marketing surveys.

Keep track business numbers daily and weekly plan for store presentation and goals.

Skill and Knowledge Qualifications:

Strong Understanding of sale principles and customer service practices.

Proficiency in STORE protocols (E-Cash management and Store Inventory )

Working knowledge of customer and market dynamics.

Track record of over-achieving sales target and goals.

Self-reliance to develop and personal growth to boos up store target and expectation.

Convergys Philippines Inc. (IT-BPO Company)

Technical Support Professional II

Shaw Site 1 Boulevard, Mandaluyong City, Philippines

July 2014 – March 2015

DUTIES & RESPONSIBILITIES

Handling All Continents Of US Accounts to render customer Service, Troubleshoot Program debugs, Hardware Problems, Accounts Reconciliation, Manage Information System and Management in Retail Database.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

Interact with customers to provide and process information in response to inquiries, concerns, and requests about Quickbooks Point of Sale, Quickbooks Accounting Software and Intuit Payments that has something to do with syncing in the software;

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

Diagnose and resolve technical hardware and software issues involving internet connectivity, financial statement and taxes, accounts reconciliation and synching other application to the software; email clients and more;

Research required information using available resources and tools;

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

Organize ideas and communicate oral messages appropriate to listeners and situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates.

Skill and Knowledge Qualifications:

Proper phone etiquette;

Ability to speak and write English fluently, clearly and accurately in line with American accent capabilities;

Demonstrated proficiency in typing, constructing sentence and grammar;

Proficient Knowledge of relevant software computer applications and equipment;

Proficient Knowledge of customer service principles and practices;

Effective listening skills, speed and accurate;

Ability to resolve difficult and a fast manner with 100% accuracy.

Willingness to co-operate with others and work to the greater good;

Team Player, quick decision making and Tech Savvy.

Multi-tasking capabilities that eventually adopt in a fast phase environment.

S.E.A Olympus Marketing Inc.

Sales Executive (Presenter)

Ng Thoe Compound, Talon-Talon Loop Zamboanga City

Tel #: (062-***-****

April 2014 – June 2014

DUTIES & RESPONSIBILITIES

Handling Sales Work Presentation in Public and Private Sectors of Land And Sea Level Engineers, Architects, Fishing Vessels Owners and Shippers.

Deals Authenticated Building and Fishing Construction Materials.

Assigned at field work for out-based area which corresponds to four (4) cities Pagadian City, Ozamis City, Tukuran and Zamboanga Sibugay Province.

Conduct technical selling and provides helpful advices to clients for proper promotion of assigned company products and services and help closing a deal.

Develop Long-term relationship with clients by means of providing after-sales services such as supervising proper use of delivered items.

Analyze product needs, calculate its cost and be-able to defend why a recommended product is best suited for the clients needs.

Prepare report and recommendation to the Sales Head.

Build and maintain strategic relationships with channels, partners and customers.

Results Driven, Responsible for all sale activities from lead generation and to elevate company standards, achieve goals and meet client expectations.

Skill and Knowledge Qualifications:

Strong Negotiation Skills and Communication Skills.

Project Management skills to manage budget, chemical equivalent and construction materials quotation as well as timing.

Customer Goal oriented

Proficient Knowledge of relevant software computer applications and equipment for Product Presentation ;

Training Expertise for Product Sampling and Product Knowledge of end-users.

Effective Idea and knowledge of Construction and Chemical engineered products.

Strong Customer relationship, Mingling in a well Business Manner and ability to deal in a Project.

Multi-tasking capabilities that eventually adopt in a fast phase environment.

GAISANO INTERPACE COMPUTER SYSTEMS, INC.

Corporate Sales Representative & Marketing (IT Consultant)

Zamboanga City, Philippines

Tel #: 991-0113

April 2012 – April 2014

DUTIES & RESPONSIBILITIES

Sets up advertising displays or arranges merchandise on the store area.

Conduct Technical selling such as advertising brochures,pamphlets, promos, discounts and provides helpful hardware and software advices to clients for proper promotion of products and services and help ensure closing deals.

Product Cost, Margin, Capital and Gain Analysis.

Develop Long-term relationship with clients by means of providing after-sales services and ensure quality and guaranteed by giving warranties.

Attending Private and Public Bidding Conference

IT Product Presentation

Ability to manually assemble, disassemble, configuration of network and Troubleshoot IT products.

Collect accounts receivable as well as to be team player which i assist manager to help in cashiering, document controlling, clerical as well as to assist and provides technical complaints of customers and daily operation.

Skill and Knowledge Qualifications:

Strong Negotiation Skills, Customer Goal oriented and Communication Skills.

Project Management skills, customer quotation & Strong Customer relationship

Proficient Knowledge of IT Works, software application, hardware and programming.

Training Expertise for IT Products capacity.

Manage Project operational movement such as setting up Networking, assembling and Configuration of Products.

Effective Idea and knowledge to boost-up Sales.

Business work arounds and effective sales and marketing ideas.

Handle Customer complaints and queries

Multi-tasking capabilities in administration and daily company operation.

Western Mindanao State University-ESU ALICIA

Professor/Teacher

Zamboanga Sibugay, Philippines

April 2011- April 2012

DUTIES & RESPONSIBILITIES

Maintains complete and accurate records of each student’s academic, spiritual, social, and emotional growth using both school wide and classroom based formative and summative assessments.

Computer and IT works teacher handling Student Growth in perspective attributes.

Plans, documents, and carries out daily lessons that align to Central Christian School’s curriculum and academic standards (Computer Subjects, PC Operation, Hardware Servicing, Professionalism, and Networking).

Recognizes the needs of individual students and group at large. Offers support as needed using flexible groups, workshops, compacting and other differentiation models.

Establishes consistent and logical limits, expectations, and classroom routines for students to allow for maximization of learning.

Maintains an organized and inviting physical environment as well as to attain quality learning ways.

Ventures Link - MANRED (Manpower)

HR Staff

December To March 2010

Zamboanga Sibugay, Philippines.

DUTIES & RESPONSIBILITIES

Identifies hiring need, develops the position description, Recruitment Plan, organizational chart and other recruitment related documents.

May serve as Search Committee Chair and identifies Search Committee members. Conducts recruitments showing good faith efforts to broaden diversity.

Ensures understanding of collective bargaining agreements’ specific provisions with respect to filling of bargaining unit positions.

SMARTMATIC – TIM Corporation

CCST ( Consolidated Canvassing System Technician)

May 2010

Zamboanga Sibugay, Philippines

DUTIES & RESPONSIBILITIES

Assisted by an information technology-capable person authorized to operate the CCS, to be known as CCS operator will be deputized by the Commission on Election from among the agencies and instrumentalities of the government, including government-owned and controlled corporations.

Assist and troubleshoot any hardware and program interruptions while transmitting votes.

Assist BOC assign as well as comelec for Canvass/consolidate the electronically transmitted results. Generate and print the COC, COCP and SOV; electronically transmit the result; proclaim the winning candidates; and perform such other functions as may be directed by the Commission.

Local government unit of Alicia

Asst. Municipal Agriculture IT Department( OJT )

Pob. Alicia Zamboanga Sibugay Province

September to June 2009

Zamboanga Sibugay, Philippines

DUTIES & RESPONSIBILITIES

Training environment for administration and IT Fields.

Committee team leader for organizing small farmers and business agricultural and technical fields.

Business Trainer to secure that City are well intact ideas and effective resolution to community problems.

Department isolation of technical and program problems.

Financial Analysis in every project of the organization.

Community Survey of Resolved and unresolved case of business crisis.

Reporting Status of the Organization to the head of Government Unit.

TRAININGS

1st IT Convention Held at Ipil, Zamboanga Sibugay, Philippines. December 2010 to enhance N- Computing, CISCO Networking and Mobile Programming.

2nd REGIONAL PSITS Conference at St. Columban College Gym, Pagadian City.

February 2011 to engage and indulge IT programming knowledge in a various technology applications

Conference and training for 1st Automation on Election, Ipil Zamboanga Sibugay,Philippines March 2010. Canvassing and consolidated Voting systems and technical problems and Solutions.

Teacher Conference

Effective modular learning ways to develop student and engage in Technology. Mobile and Computer Systems Infrastructure.

CISCO Networking

Networking affiliates on computer networking and troubleshooting.

Quickbooks Point of Sale (Technical Support II Training Pioneer) at Convergys, Mandaluyong City Philippines on November 2014 – January 2015.

US Accounts training are consist of accent training, Program, customer service;negotiation skills; Hardware and Software Savvy;Phone Etiquette,Technical Deep Understanding and Deep English Grammar Knowledge.

LICENSE / NATIONAL CERTIFICATE

TESDA Assessment Trade Test NC II Passer in PCO ( Personal Computer Operation) Competency in Ms WORD, Excel, Internet, PowerPoint.

TESDA Assessment Trade Test NC II Passer in CHS ( Computer Hardware Servicing) Competency in Networking, Troubleshooting, Assembly and Installation.

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