Customer Service Assistant

Tintswalo Sambo

Black, Female, South African,

Kew, Bramley, Johannesburg, Gauteng

Email: t ********@*****.*** Mobile: 076-***-****, Drivers Licence: B.

Work experience

Receptionist/Night Audit

City Lodge - Sandton Johannesburg

2007 - 2017

Duties and responsibilities:

Reception:

● Warmly attend to clients and staff in the reception area.

● Listen patiently to clients to understand their needs and requirements, asks them relevant questions and directs them appropriately.

● Maintain strict access control – and be vigilant from a security perspective to not allow unauthorized people through.

● Consulting guests, assisting them with the reservations and ensuring that there is no double booking.

● Maintain incoming visitors’ reservations book and ensuring that clients are directed to their respective rooms.

● Advice guests about the surroundings of the Lodge with regards to entertainment, restaurants and anything of their preference.

● Giving them directions to locations they would be going to visit during their stay.

● Ensuring a warm welcoming and secure stay the all guests.

● Keeping the reception area clean and tidy.

Switchboard

● Answer the switchboard, promptly, and assist the client by diverting the call to the correct employee.

● Screening calls.

● Maintain an incoming call detail sheet and taking messages.

● Handling inquiries from guest who have checked in to the lodge.

● Report faults on the switchboard and lines.

● Assisting the other branch with overflowing calls. Admin and General

● Order tea or coffee as requested for meetings and clients in the reception area.

● Assist with ad hoc Personal Assistant functions: Typing.

● Drafting invoices.

● Drafting up monthly time-table.

● Booking meeting rooms.

● Filing and general administrative duties.

● Keep daily stats on when they clients’ check-in.

● Attend to courier companies by linking them with the relevant guest. Achievements:

● Received an awarded as a loyal employee for City Lodge

● Was announced as the most welcoming and kind employee of City Lodge, Sandton Education

Institution: Boston Business College

Qualification: Diploma in Hotel Keeping and Catering Management Year Completed: 2006

Institution: John Orr Technical Secondary School

Qualification: Grade 12

Year Completed: 2004

Skills

● Ability to multitask

● Interpersonal Skills

● Ability to work with diversity and multi-disciplinary teams

● Verbal and written communication skill

● Good crisis management skill

● Excellent Telephone Etiquette

● Good decision making

● Able to carry an orderly manner

● Customer centricity and service

● Software applications (Outlook, Word,Excel, Internet, Email) Training

● Chef

● Supervisory Housekeeping

● Reservationist

● Receptionist

Reference

Name & Surname: Mrs. Sarah Moche (City Lodge)

Designation: Junior Assistant Manager

Cell number: 011-***-**** / 082-***-****

Name & Surname: Ms. Precious Vilakazi (City Lodge) Designation: Front Officer Coordinator

Cell number: 011-***-**** / 082-***-****

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