Service Sales

Mohamed Ashmawy Page * * December ****

Mohamed Ahmed Ashmawy

Key Qulification

Summary

Personal Data

Many years in many skills in after sales and vehicle Sales and business operations through positions of increasing responsibility with exclusive brands in different countries in Middle East ( Egypt, Saudi Arabia) in management field of Sales and after sales operations

( planning,measuring,improving performance, setting and controlling target and developing staff)with different working systems (dealer network & Exclusive importer )

I have become successful in exceeding objectives through the development and implementation of systems,marketing mix campaigns, promotions and operational plans that significantly contribute to gross revenue profit levels Nationality: Egyptian

Marital Status: Married

Address: 212 St Dejela h Maadi, Cairo.Egypt

Saudi Mobile phone: +966*********

Egypt Mobile phone: +201*********

Per s sonal E - mail: ********@*****.***

Veiw my profile at Linkedin :

http://eg.linkedin.com/pub/mohamed - ashmawy/22/19b/277 Education Bsc of Mechanical Engineering, Helwan University, Egypt. Mohamed Ashmawy Page 2 3 December 2017

Work Experience

02/2012 till 10/2016

Responsible for

Operations General Manager

Taajeer International Co. ( Saudi Arabia – Jeddah )

Lead the company in order to achieve the strategic business objectives.

Establish all Taajeer Automotive sales and after sales network anong the kingdom .

Introduce FAW automotive brand in Saudi market

Manage and control all operations and activities of the products and services under the company's umbrella.

Prepare and implement the marketing plan to achieve the required market share and submit periodical reports/KPIs to the management.

Closely monitoring the operating and financial results against plans and budgets.

Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders

Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities

Plan and ensure the processes for each activity within the business unit are well defined, documented, understood and implemented.

Ensure company policies and legal guidelines are communicated all the way from the top down in the company

Communicate and maintain trust relationships with shareholders, business partners and authorities

Oversee the company’s financial performance, investments and other business ventures

Delegate responsibilities and supervise the work of executives providing guidance and motivation to drive maximum performance

Read all submitted reports by lower rank managers to reward performance, prevent issues and resolve problems

Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth .

Empower and guide staff to perform to the best of their abilities thereby enhancing their affectedness and performance to achieve set goals and objectives.

Review customer Voice/CSI trends and suggest/implement counter measures to address these.

Mohamed Ashmawy Page 3 3 December 2017

01/201t0 to 01/2012

Responsible for

Managing Director

Ezz Elarab Automtive Group Co

Representing the company to major customers and professional associations.

Formulating and successfully implementing company policy.

Planning and developing annual objectives, strategy, and budget.

Developing strategic operating plans that reflect the longer-term objectives and priorities established by the board.

Directing strategy towards the profitable growth and operation of the company.

Putting in place adequate operational planning and financial control systems.

Ensuring that the operating objectives and standards of performance are not only understood but also owned by the management and other employees

Closely monitoring the operating and financial results against plans and budgets.

Taking remedial action where necessary and informing the board of significant changes.

Maintaining the operational performance of the company.

Assuming full accountability to the board for all company operations.

Building and maintaining an effective executive team.

Assuring regular maintenance implementation and efficient utilization of the company’s physical assets

Mohamed Ashmawy Page 4 3 December 2017

01/2008 to 01/2010

Responsible for

After Sales Director

Ezz Elarab Automtive Group Co.

Build effective relationships with key shareholders and the Dealers to contribute to the achievement of dealers .

Communicate with Ezz Elarab Automotive Co. & Dealer sales dep. on facility review outcomes and develop strategies to ensure dealers understand the needs for upgrading their facilities.

Conduct performances analysis and create benchmarks against best practices activities and competitors.

Contribute to the development and maintenance of Jeep-Chrysler-Dodge facility standards manual.

Create process to review the performances (Manpower & Material ) of dealers each quarter.

Establish and monitor performance standards for the dealers network including execution of dealers facility reports,maintain and update facility reports, report on dealerships strengths and deficiencies.

Preparation of report outlining the facility’s strengths and deficiencies.

Prepared Service Expansion Plan for Ezz Elarab up to year 2011

Beside all the above also handle all the service operations of our new Chainese brand agency Great wall

Mohamed Ashmawy Page 5 3 December 2017

04/2001 to 01/2008

Responsible for

After Sales General Manager

Ezz Elarab Automotive Group Co.

1. Designed & Prepared Workshop standard for Ezz Elarab After sales department.

2. Design & Prepared Facility Planning for Ezz Elarab Multi brands Mega center .

3. Managing & Coordinate

4. Prepare 3S centers layout and calculate the requirement facilities ( No. of: Stalls,Tech. and S/A ) for our dealer in Hurgada 5. Prepare & Implement action plan to improve CSI ( Customer Satisfaction Index ) In Sahrawi and Faloga service center from 77 to 85 during three months (May 08 – Jul 08 ).

6. Prepare & Design Ezz Ealarb Network Standard for Service and Parts

(Facilities, General Management, Health&Safety and Customer Handling).

7. Study, Prepare and Present Service Key figures to show the strength and weaknesses areas ( SWAT analysis ) for Ezz Elarab after sales Department.

04/99 to 04/2001

Responsible for

Service Manager

Ezz Elarab Automotive Group Co .

1. Promotes Service sales through marketing activities. 2. Managing and monitor service performance through budgetary controlled system. 3. Endorses the operation and utilize the facility effectively. 4. Implements the service innovation plan through productivity improvement program. 5. Increases profitability through extensive cost reduction and efficiency improvement. 6. Create pleasant work atmosphere .

7. Determines the training needs for service associates to keep improving their skills . 8. Handling complaints, maintain and improve Customer satisfaction Index . 9. Collaboration with other departments and suppliers to upgrade service operations . Record s

1. Implemented quality improvement program.( Right on time – Right first time – Meeting customer expectations ) at sahrawi service center and succeed to achieve 98% from 76% year 2000.

2. Attained No# 1 prize winner for the skills contest of year 2001. 3. Enhanced and improved staff communication and labor utilization by implementing direct loading system.

4. Implemented system for in-house training for all service staff which affect improvement for staff development.

5. Created and opened new business fields as follows: a. Customization for new and used cars which increased our income b. Selling extended warranty (covered by the "AAA" company for new and old vehicles which increased our CRR, profit, customer satisfaction c. Introduced new color product for painting and painting package which increase income by 23%

Mohamed Ashmawy Page 6 3 December 2017

09/97 to 03/99

Responsible for

Records

Eastern Area service Manager

Abdul Latif Jameel Co. Ltd., Saudi Arabia.

Responsible for 8 service centers .

Recruitment staff

Promoting 3 service center to A class

Achieving #1 customer satisfaction rate

1- Achieving high target .

2- Maximized profitability.

3- Upgrade the some service center grade from B center to A center . 12/89 to 09/97

Responsible for

Records

Service Manager ( Al Khobar Center-Madina Road center-Taif center-Yanbo center )

Abdul Latif Jameel Co. Ltd., Saudi Arabia.

Same like above .

1- Improve body business .

2- High Target achievement .

01/86 to 12/89

Responsible for

Senior Service Advisor ( Madina Road Center Jeddah ) Abdul Latif Jameel Co. Ltd., Saudi Arabia

1- Assist Service Manager.

2- Handling guest retention activities .

3- Supervising Reception area

4- Guide,support and train new S/A.

5- Handling comeback jobs and VIP guests.

01/81 to 12/85

Responsible for

R ecord s

Toyota Service Advisor (Al khobar Center / Madina Road Center ) Abdul Latif Jameel Co. Ltd., Saudi. Arabia

1- Maintain guest – related facilities.

2- Perform seven-steps guest care process.

3- Answer inquiries, do technical consultations,handle complaints. 4- Controlling sublet jobs.

5- Maintain guest information files.

Level 2 S/A certificate ( Master Service Advisor ) 08/76 to 09/79

Engineering Officer

Ministry of Defense,Egypt

Mohamed Ashmawy Page 7 3 December 2017

Training

Advanced management course

T.S.M Instructor course

Customer handling skills.

Automotive Technical training

Service Quality Assurance.

Customer handling skills.

Toyota Service Marketing ( TSM )

Tires-Tech. problem (Bridgestone )

Service Management accounting.

Service Management Training.

Body & Paint Management (Akzo Nobel).

Body Marketing Training course ( ICI paint )

Effective Management.

Body colour tinting ( Sikkens )

Body Shop Management Training.

Chrysler service marketing

TATA service training

Managing staff appraisal, Interview Effectively

Leadership skills

FAW products knolage

FAW Factories

Japan, Nagoya 1991

TMC Bahrain, 1992

KSA, 1992

KSA, 1992

KSA, 1993

KSA, 1994

KSA, 1995

KSA, 1995

KSA, 1996

KSA, 1996

KSA, 1997

U K, 1998

KSA, 1998

Holland,2000

Holland,2001

Cairo,2003

India,2004

Cairo,2007

Cairo,2010

Shanghai, 2013

Changchun,2014

Summary of

Qualifications

Background includes solid practical experience in the following important areas:

Service Operations- Service Marketing- Customer Relations- Problem Solving- Planing-Directing-Controlling- Coordination- Technical Informations .

Communicates effectively with service clients,staff and all levels of management.

A good organizer with the ability to train, motivate and support service personnel.

A dedicated professional with initiative.

Computer :

Good user of Windows. Microsoft office and most of DMS ( Dealer Management system ) Oracle,AS400

Languages: Arabic : Mother tong.

English: Good command .

Mohamed Ashmawy Page 8 3 December 2017

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