Samaa Abdel Aziz Mahmoud Mohamed

***-** ******* * – 5th Settlement – New Cairo, Cairo, EGYPT

Mobile: +201*********

ac4971@r.postjobfree.com

Studying MBA (Master in Business Administration)

Manager office and Administrative assistant with 1+ year experience preparing, flawless presentations, and assembling facility reports and maintain the utmost confidentially. Passes in B.C in Science and expertise in Microsoft office, Excellent in spoken and Written English. Looking to leverage my knowledge and experience into a role as Manager Office.

PROFESSIONAL EXPERIENCE

Assistant CEO and office manager for CEO of Kabbani Furniture.

August 2017- Present.

1-Schedule and coordinate meetings, appointments and travel arrangements for supervisors and managers.

2-Trained 1 administrative assistant during a period of company expansion to ensure attention to detail and adherence to company policy.

3-Developed new filling and organizational practices.

4-Maintain utmost discretion when dealing with sensitive topics.

5-Expense reports for departments team members.

Retention & Customer Service supervisor at National Bank of Kuwait (NBK Bank).

May 2016 – August 2017 ‘

1-Responsible for checking with any customer the reason of cancelling their credit cards and closing Accounts and how to solve their problems, and let them willing to be retained.

2- Handling and managing the cross sell for some products to the bank, as to send them direct sales and Branches after dealing with the products development department and Marketing team.

3- Handling and solving client’s problems and getting for them the best and needed action.

4- Responsible for making the reports and SLA monthly.

Customer Service Supervisor at Capital Real Estate Company.

February 2016 – May 2016

My Role was to put a plane for Customer Service as receiving any complains or request from the customer, and by managing the leads of the customer to send it for the Sales teams.

Customer Service Agent at CRC of Emirates NBD Bank.

February 2015- February 2016

My Role started to take calls as an inbound team and handle clients special the trouble makers. Then I became top achievement at my team. I went on a mission with Retention team and another mission with Complains team.

Chemist and Quality Control Supervisor at ‘’Quit Now Factory’’ with ICAN group. November 2014- January 2015

“March2010: May 2010” Active Member at a team for Human Resource Courses.

EDUCATIONAL BACKGROUND

October 2014 Attending English Corse in ‘’CTC Academy’’.

January 2013 Attended a training in ‘’Micro analytical centre’’- Cairo University.

June, 2012 Attended a training in Health Care Management ‘’ Practical Applications of Medical Laboratory investigations’’.

July, 2012 attended a training in “Techniques of Polymerization “in Atomic Energy Commission ‘.

2011 Attended training in laboratory for Six weeks.

2010 Attended a training course of Human Resource Management at Faculty.

(Keys of success, Motivation, Leadership, Behaviour style)

INETR PERSONAL & CUSTOMER SERVICE SKILLS

Good time manager and Exceptional communication, interpersonal, presentation, problem solving, and organizational skills.

Excellent in participation in teamwork, Leadership and managerial skills.

Answered customer questions and complaints in prompt manner. Referred questions to appropriate staff

Processed returned items and issued credits in timely manner.

Acted as liaison between customer and company to resolve billing issues.

Handled all cash, check, and credit card transactions with efficiency.

Served as resource to staff by answering questions, assisting with problems, and providing training

Communicated with managers tasks that needed to be done or opportunities that needed improvement

REFERENCES

Available Upon request.

Contact this candidate