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Field Service Support, Driving positions, Forklift Operator

Saukville, Wisconsin, United States
April 28, 2018

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**** ***** ***** **.

Grafton, WI 53024




PROFESSIONAL Computer professional seeking a position utilizing my education and experience

OBJECTIVE as a field service technician, computer or related technical work. Field Service Only

Also driving positions, Forklift operator positions

EDUCATION Milwaukee Area Technical College, Milwaukee, Wisconsin

A.A.S. Degree, Computer Science - Electrical Technology

G.P.A. 3.3 / 4.0

Milwaukee Area Technical College, Windows 2000 Server Installation, Configuration,

and Administration completed with Grade A

SUMMARY OF Extensive field service and on-site experience

QUALIFICATIONS Extensive desktop support

Extensive break-fix and warranty work on major brand PC’s / Laptops

Extensive customer contact

Excellent customer service skills

Managerial / Supervisory experience

Strong troubleshooting skills including network connectivity issues

Documentation writing for software installations and usage

Extensive experience with Windows OS (3.1 to Windows XP Prof.)

4 years experience with Windows NT and Novell NOS


Network +

2/2009-Present Retired and collecting Social Security Disability

PROFESSIONAL Michael Best & Friedrich LLP, Milwaukee, Wisconsin

EXPERIENCE User Support Specialist / Desktop Support


Michael Best & Friedrich is the second largest law firm in the state of Wisconsin,

with offices in Waukesha, Madison, and Manitowoc WI., Chicago, IL and Lehigh Valley,


Performed the following variety of duties at MB & F:

Troubleshoot and resolve technical issues regarding end users i.e. attorney’s, secretaries,

paralegals and engineers on a Windows 2003 server, Windows XP Professional and Exchange server platform using all Dell workstations and laptops

Installed and supported Microsoft Office 2003

Installation of software

Setup up and installed desktop and laptop computers

Imaged new and existing PC’s to a standard corporate image using Ghost

Responsible for creating firm wide images for desktops and laptops

2nd level support for Hewlett Packard printers

Configured various systems and performed software installations and hardware upgrades

A large variety of software and hardware issues that go along with the duties of working for

a large corporate law firm of approximately 250 to 350 professionals and staff

10/1997-01/2002 CompuCom Systems Inc., Brookfield, Wisconsin

Technical Support Analyst

Performed the following tasks at a variety of companies such as Metavante, Inc.,

Blue Cross, Blue Shield of Wisconsin and Robert W. Baird & Co. Inc.

Imaged new and existing PC’s to a standard corporate image using Ghost or Drive

Image Pro

Provided set-up and training to end-users to the Windows NT environment

Provided troubleshooting, and desktop support for software, hardware and

Connectivity issues in a mixed Novell / Windows NT environment with WIN 95, 98,

WIN NT and 2000 OS

Performed break-fix and warranty repair work on defective equipment

Configured various systems and performed software installations and

hardware upgrades

Assisted with roll-out projects of WIN 3.1, WIN 95, WIN NT and 2000

Assisted with service calls to remote offices and in dispatch when needed

Installed, configured and supported MS Internet Explorer, Netscape, Lotus Notes,

Outlook 97/98, and Office 95/97/2000

8/1990-10/1997 Advanced Technology Associates, Waukesha, Wisconsin

In-House and Field Service Technician (Proprietary)

Advanced Technology Associates built their own computers, installed the Unix operating

system and installed a locally designed proprietary medical software package called MDX

for physicians offices, and DDX for dental offices.

Responsible for field service of computer systems, printers, modems and terminals

Perform in-house repair of printers, monitors, terminals and other hardware

Provided telephone support to customers

Performed software installations

Performed pre-site evaluations with sales personnel. Acted as consultant in determining

and advising client regarding equipment and peripherals, location of such equipment, and

final setup and installation of entire systems.

Ran cable when needed in special circumstances, terminated cable ends during setup

and installation, tested equipment and trained customers on new equipment and certain

aspects of software.

INTERESTS: Music, Golf, Motorcycling, Camping, Traveling, and Bicycling

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