Field Service Support, Driving positions, Forklift Operator
Resume:
HAROLD R PAULICK
Grafton, WI 53024
E-mail: *******@**.**.***
Primary: *********@*******.***
PROFESSIONAL Computer professional seeking a position utilizing my education and experience
OBJECTIVE as a field service technician, computer or related technical work. Field Service Only
Also driving positions, Forklift operator positions
EDUCATION Milwaukee Area Technical College, Milwaukee, Wisconsin
A.A.S. Degree, Computer Science - Electrical Technology
G.P.A. 3.3 / 4.0
Milwaukee Area Technical College, Windows 2000 Server Installation, Configuration,
and Administration completed with Grade A
SUMMARY OF Extensive field service and on-site experience
QUALIFICATIONS Extensive desktop support
Extensive break-fix and warranty work on major brand PC’s / Laptops
Extensive customer contact
Excellent customer service skills
Managerial / Supervisory experience
Strong troubleshooting skills including network connectivity issues
Documentation writing for software installations and usage
Extensive experience with Windows OS (3.1 to Windows XP Prof.)
4 years experience with Windows NT and Novell NOS
CERTIFICATIONS A+
Network +
2/2009-Present Retired and collecting Social Security Disability
PROFESSIONAL Michael Best & Friedrich LLP, Milwaukee, Wisconsin
EXPERIENCE User Support Specialist / Desktop Support
7/2002-2/2009
Michael Best & Friedrich is the second largest law firm in the state of Wisconsin,
with offices in Waukesha, Madison, and Manitowoc WI., Chicago, IL and Lehigh Valley,
PA.
Performed the following variety of duties at MB & F:
Troubleshoot and resolve technical issues regarding end users i.e. attorney’s, secretaries,
paralegals and engineers on a Windows 2003 server, Windows XP Professional and Exchange server platform using all Dell workstations and laptops
Installed and supported Microsoft Office 2003
Installation of software
Setup up and installed desktop and laptop computers
Imaged new and existing PC’s to a standard corporate image using Ghost
Responsible for creating firm wide images for desktops and laptops
2nd level support for Hewlett Packard printers
Configured various systems and performed software installations and hardware upgrades
A large variety of software and hardware issues that go along with the duties of working for
a large corporate law firm of approximately 250 to 350 professionals and staff
10/1997-01/2002 CompuCom Systems Inc., Brookfield, Wisconsin
Technical Support Analyst
Performed the following tasks at a variety of companies such as Metavante, Inc.,
Blue Cross, Blue Shield of Wisconsin and Robert W. Baird & Co. Inc.
Imaged new and existing PC’s to a standard corporate image using Ghost or Drive
Image Pro
Provided set-up and training to end-users to the Windows NT environment
Provided troubleshooting, and desktop support for software, hardware and
Connectivity issues in a mixed Novell / Windows NT environment with WIN 95, 98,
WIN NT and 2000 OS
Performed break-fix and warranty repair work on defective equipment
Configured various systems and performed software installations and
hardware upgrades
Assisted with roll-out projects of WIN 3.1, WIN 95, WIN NT and 2000
Assisted with service calls to remote offices and in dispatch when needed
Installed, configured and supported MS Internet Explorer, Netscape, Lotus Notes,
Outlook 97/98, and Office 95/97/2000
8/1990-10/1997 Advanced Technology Associates, Waukesha, Wisconsin
In-House and Field Service Technician (Proprietary)
Advanced Technology Associates built their own computers, installed the Unix operating
system and installed a locally designed proprietary medical software package called MDX
for physicians offices, and DDX for dental offices.
Responsible for field service of computer systems, printers, modems and terminals
Perform in-house repair of printers, monitors, terminals and other hardware
Provided telephone support to customers
Performed software installations
Performed pre-site evaluations with sales personnel. Acted as consultant in determining
and advising client regarding equipment and peripherals, location of such equipment, and
final setup and installation of entire systems.
Ran cable when needed in special circumstances, terminated cable ends during setup
and installation, tested equipment and trained customers on new equipment and certain
aspects of software.
INTERESTS: Music, Golf, Motorcycling, Camping, Traveling, and Bicycling
Contact this candidate