Customer Service Information Technology

BABRAK IBRAHIMI

**** ******* **** ********, ** **504 P: 424-***-**** C: 424-***-**** Email: ***************@*****.***

QUALIFICATION SUMMARY

Experienced with 14 years in business management, translation and customer service in various organizations; proven to be an active employee who contributes to the mission, vision, and values of the company and to interact on a professional level with customers. Highly organized and detail-oriented with proactive and hard-working nature; reliable and driven, with strong time management and prioritization abilities; effective written and verbal communication skills, knowledge of office management; Multi-lingual; fluent in English, Pashtu, Farsi and good in Spanish and Urdu languages and efficient in MS office

PROFESSIONAL EXPERIENCE

Mission Essential Personnel New Albany, OH (Oversees Kabul, AFG)

Translator Apr 2015-Feb-2018

Provided language and cultural advisory services, translation and interpretation; transcription and exploitation; triage /gusting; wire intercept. Facilitated effective communication between two parties

Attended conference and meetings and act as official translator to the mediate and advising the team

Converted written materials from one language into another, such as books, publication or web pages

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publication; and carried out administrative duties such as filling, typing, scanning

7eleven Hawthorne, CA

Shift Manager and Cashier Jun 2013-Sep 2014

Oversee daily store operation, supervise employees, manage inventory and run cash register

Demonstrated leadership and promote a teamwork oriented environment setting high standard and modeling behavior for optimum guest service implement new product line, create strategies to introduce and promote them to our guest and develop successful plan to achieve established goals

Mission Essential Personnel New Albany, OH (Oversees Kabul, AFG)

Translator and Cultural advisor Feb 2010-May 2013

Converted concepts in the source language to target languages and providing advice to the team

Translated information, such as technical terms used in legal and military settings and standard

Transcribed audio and written transcripts into idiomatic, Standard English and local languages

Macy’s Manhattan Beach, CA

Senior Sales Associate Sep 2008-Feb 2010

Acknowledged customers in friendly and helpful manner within 30 second of their entry into the area

Determined customer needs based on personal features and other customer preference related factors

Improving engagement with merchandise, operating cash registers and achieving established goals.

MPRI Kabul AFG (CSTICA/MOI)

Translator and Administrative Assistance Jun 2003-Aug 2008

Translated and transcribed audio and written transcripts into idiomatic, standard English language

Answered and direct phone calls, Organized and scheduled meetings, appointments and contact lists

Produced and distributed correspondence memos, letters, faxes, and maintained filling system

EDUCATION

KARDAN UNIVERSITY Affiliated with IACBE, Preston University Kabul, AFG

Bachelor Degree in Business Administration Major in Management B.B.A (2006-2010)

Associate Diploma in Business Administration D.B.A (2005-2006)

Master in International Business Management M.B.A (in process)

Diploma Information Technology D.I.T and MS office word, excel, access and PowerPoint (2004-2005)

Certificate of competency in Banking and Finance SCROC Torrance, CA

Certificate of Medial Administration SCROC Southern California Regional Occupation Center

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