Resume

Sign in

Active Directory Support

Location:
Nova Scotia, Canada
Posted:
April 28, 2018

Contact this candidate

Resume:

PAUL ROZEE

**** **. ********* *** **. Halifax Nova Scotia, H: 902-***-**** C: (902) 8I7-0026 ac4939@r.postjobfree.com Summary

• Effective leadership and interpersonal skills

• Strong troubleshooting and problem solving driven mind-set, identify fix hardware problems

• Value-added and innovative solution-provider who can troubleshoot network operating-system

• Highly flexible and adaptable

• Able to multitask and thrive in a fast-paced environment, excellent team player

• Thrives on collaborating and able to turn perspectives into meaningful action Skills

Technical help desk experience

Strong analytical skills

Avaya PBX Telecom

Local remoter systems support

Proficiency in TCP/IP protocols

Database servers

Putty

SQL 2005 (MCSE 2779A, 2780A)

Strong collaborative skills

Excellent problem-solving skills

Customer needs assessment

GUI and tools

Network asset management

Structured query language (SQL)

Patch management

Certified Support Professional (TSIA)

Technical Skills

Skills Proficiency Total Years Last Used

Exchange, Active Director

Citrix, Novell, Linux

Simply Accounting

Oracle Developer, Microsoft

SQL

Remedy, Seibel

Microsoft Office, Coral, Lotus

SQL Server, Microsoft Server

Great Plains Dynamics

Remote Support

Putty

VoIP

Wireshark

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Expert

Intermediate

Intermediate

Expert

Intermediate

Intermediate

Intermediate

8

8

8

10

10

15

20

10

20

3

3

3

3

2018

2016

2017

2018

2018

2017

2016

2018

2016

2016

2016

2016

2016

Accomplishment

Strategy and Planning

• Was able to make a case to deployed internet to all desktops by assuring the owner of the company that it was safe.

• Holding meetings demos and test for all Stakeholders.

• Web site usage, security policies and standards were developed for the company.

• Volunteer for CUSO Jamaica 2-year placement JAPMR Kingston, Networked 28 schools across Jamaica

(School of Hope). Developed a database to track students and a website for the schools for news and events Requirements Analysis

• Completed business requirements analysis including the evaluation of system specifications for migrating Great Plains Dynamics 7 custom install to out of the box for Great Plains Dynamics 9.

• Set up test environment (Microsoft SQL Server and developed a roll-out out plan testing of reports and payroll were conducted, went live two weeks ahead of deadline because of testing and meeting tight deadlines.

• Trained Faculty basic computer skills, database management and website design. Experience

Computer Support Inbound Calls Citrix Windows troubleshooting July 2017 to Present NTTDATA, McKesson, US Oncology Help Desk

Mapping drives reset unlock Password using AD, Exchange, Office 365 Troubleshoot Medical applications such as Tiger, Misys, Paragon, Centricity, MediTech, ImageNow, Workday and PeopleSoft. Troubleshoot Printer, Scanners and Network issues. All calls are entered in to Remedy and updated with solution. Open tickets in Simplify for Telecom issues.

VoIP Solution Engineer – Tier 3 High Touch Support Services Avaya Jun 2OI3 to Oct 2OI6 lnnovatia Halifax, Nova Scotia

Support Avaya Communication Manager 5.x and above, CMS, AES, SBC and Session Manager for, Linux, Windows and Windows Virtual Machine using a number of specialty tools Putty, Wireshark. Siebel Ticketing system to manage issues. Updated the Knowledge base and create new solutions in Siebel. Update Clients as required by the contract agreement with Avaya. Use VMware for legacy program support Avaya and Nortel. Avaya Chat Support online and phone.

Novell to Microsoft Migration IT Support Jul 2012 to Dec 2OI2 Nova Scotia Government Halifax, Nova Scotia

Migration Novell to Microsoft environment. Quest was used to move 10,500 clients’ data. Contact clients to schedule a time to do migrate of their system. Remedy was the Ticketing system being used. To addre3ss client’s issues used VPN or Remote Desktop to troubleshoot / assist on how new Mail system works Outlook 2010. Used Active Directory 2012 access folder issues (Group Policies) and Exchange Manger and PowerShell to address email access issues. Address client issues with Office 20I0 how to use and setup. IT Support Helpdesk Deployment Technician Jun 2011 to Jan 2012 BHP Billiton Ekati Diamond Mine Yellowknife, Northwest Territories Located at the mine site 3I0km north of Yellowknife, NT, during the Migration phase was on a 3 week in 3 week out rotation. Assess client’s computers and software to check that it was compliant to Windows 7. Backup user data Microsoft System Center Configuration Manager (SCCM 2012) and Ghost. Setup new systems according to BHP Specifications; BIOS, Drive and Encryption (Bit Blocker). Installed any custom software outside the settings of SCCM. Covered Helpdesk client support of AD and Exchange issues Windows Server 2008 and phones (VoIP) using Remedy ticketing system, Installed & configuring new hardware and software including printers, digital scanners.

IT Support Help-desk Deployment Technician Apr 2009 to Feb 2010 Government of the Northwest Territories Yellowknife, Northwest Territories Evergreen program, replace older systems (3 >5 years old). Migration of clients from work-group to Domain logon only environment according the Government of the Northwest Territories policies. Remedy was the Ticketing system being used and Altiris PC Transplant Service to migrate users to the new system schedule overnight jobs. Troubleshoot any client issues software, hardware (printers and scanners). Used Active Directory to set Group policies to follow the login process to Windows Server 2008. Satellite Network Technician and Windows User Support Mar 2009 to Jan 2010 Cascom Yellowknife, Northwest Territories

First on remote sites to install communication satellite dish 2.6m Aim dishes to using Super Buddy 600 and Sat Phone to communicate to Telsat Canada to peak the dish. I was responsible for television diches along with Xplornet at some locations. Ran all cabling J45, Cat 6 terminate cables used patch panels, configuration of hubs, switches HP and Cisco VOIP phones setup computer networks at the remote sites across Northern Canada’s Dew Line (Fox 4, Fox 3 and Blackwater Ice Road crossing. Test and setup all equipment to be transported to site. Setup Tranzeo Wireless Bridges Wireless point to point for the camps. Network Administrator and User Support Mar 2004 to Mar 2009 RTL Robinson Enterprises Limited / Arctic Sunwest Charters Yellowknife, Northwest Territories Supported Novell, Windows and Citrix and wide number and type of applications, including middleware and batch activity through operational (maintenance) and/or new project implementation(s). Projects range from new project builds through maintenance / enhancement activities, Migration from Novell to Microsoft Mail and File Services Active Directory and Exchange. Provided full range of support and training of staff. Extensive analysis, design preparation, facilitate testing phases for applications and provided some scripting (Windows / Novell

(Linux) as needed. Installs and configuration of enterprise-level software such as Great Plains Dynamics. Effectively identify by researching, to resolving any defects within a given application for a successful deployment. Worked with application vendor(s) for issue resolution and/or technical support. Full documentation of projects, processes, and troubleshooting was part of each project. Provided 24x7 on-call support as needed. Help with develop training manuals for Ice Road Truckers each season. Information Technology Support Officer Feb 2002 to Feb Z004 CUSO Canada I JAPMR Kingston, Jamaica

Set up a network for 28 schools across Jamaica, develop a database to track students’ progress build a website for the school and train staff on basic computer, database and Website maintenance. Setup a Help-desk for user support tracking software. This placement required being able to work under cultural diversity that had challenges and required training prior to being deployed to Jamaica it was a very rewording venture. Education and Training

Business Intelligence Analytics 2017

Nova Scotia Community College Halifax, NS, Canada Business Intelligence Analytics tools SQL, R, VM and ETL methods WHIMS/OHS 2016

Nova Scotia Community College Halifax, NS, Canada Certified Support Professional 2016

Technology Services Industry Association (TSIA)

(Client Soft skills - Certification (DCSE ID:685)) 2015 Dell Certified Systems Expert

Crystal Reports Advance Data Mining (Certificate) Jul 2007 Tamarack Yellowknife, NT

SQL 2005 (MCSE 2779A, 2780A) (Certificate) Jun 2007 Polar College Calgary, AB

Business Information Technology Accounting and Novell Networking 2000-2002 Graduated with Honours (Diploma)

Nova Scotia Community College Halifax, NS, Canada Environmental Technology Field and Lab Sciences 2-year Diploma 1992 Holland College - Summerside, PEI

Special Training, Skills and Qualifications

Map and Compass reading, GIS Surveying, Maritime Radio License, First Aid, WHIMS, OHS, CPR, Proper Accounting Procedures, Chain Saw Safety, Small Engine Repair, Hydraulic Repair, ATV and Motor Boat operation, Photography, Darkroom Processing, Operating Room and Diagnostic Imaging Photography, Emergency Oil Spill Response, Fall Prevention Safety Course, Environmental Law Enforcement, Biological sampling off shore fisheries, Helicopter water sampling procedure and safety



Contact this candidate