JOSEPH ZEBERAN

**** ***** ****** ***. ** Oakland Gardens, NY 11364 917-***-**** ac492n@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ALTICE USA, Jericho, NY 10/2008 - 04/2018

Optimum Voice Senior Coordinator III

Responsible for fulfillment of all aspects of Optimum Voice functions related to Enhanced 911, escalations, root-cause analysis and quality assurance. Perform direct customer, carrier, county and PSAP contact related to tasks ranging from moderate to complex.

Analyze post office address standards & MSAG methodologies and differences throughout NY, NJ, and CT to avoid errors when analyzing accounts.

Knowledge of all phases and aspects of customer and carrier information contained within the applications utilized in the Optimum Voice department (IDA/DDP, CSG, Trio, Zoom, STI Application, Verizon LSI, AT&T Toolbar, Kansys KPASS, and PS/ALI E911 Database).

Identified a problem obtaining information from previous accounts and helped customers with a new process of retrieving it.

High level of customer service including handling high inbound and outbound volume of phone calls, follow up on customer requests and provide customers with assistance until issues are fully resolved.

WIRELESS CHANNELS, Woodbury, NY 01/2004 – 09/2008

Activations Specialist

Responsible for all paperwork and identification adhering to carriers policies.

Maintained daily employee logs/carrier logs.

Performed administrative duties for department manager.

FLEET BANK, Port Jefferson Station, NY 03/2003 – 01/2004

Teller

Responsible for processing deposits, withdrawals, account transfers, KYC information checks, monetary exchanges and product/service referrals.

Balanced opening and closing cash position.

Gained understanding of financial products, procedures and services.

DELTA AIRLINES, LGA Airport, NY 02/1998 – 02/2003

Passenger Service Agent

Oversee and manage ticket counter/gate area for on-time departures.

Immediate response to customer service requests and assistance with travelers needs.

Diffuse difficult situations that were escalated by the ticket and gate agents.

Education

QUEENS COLLEGE, Flushing, NY 01/2013 – 05/2015

Bachelor of the Arts

Major: Accounting

Relevant Coursework: Advanced Accounting, Auditing, Money and Banking, Corporate Finance, Federal and New York State Taxes

on Income, Cost Accounting, Government and Not-For-Profit Accounting and Auditing, and Statistics as Applied to Business.

BERKELEY COLLEGE, New York, NY 07/1997 – 12/1998

Associate in Applied Science

Major: Business Administration

Awards/Achievements: Berkeley Alumni Full Scholarship

Skills and Qualifications

Energetic and responsive team player, who takes initiative to accomplish objectives and enjoys working in a fast-paced environment, and is comfortable with multi-tasking, organizing and prioritizing tasks.

Excellent written/verbal communication skills, including critical thinking and innovative problem-solving skills.

Proficient in Microsoft Office (Outlook, Word, and Excel).

Conversational level in Romanian, Hungarian, and Serbo-Croatian.

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