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Customer Service Sales

Abu Dhabi, Abu Dhabi, United Arab Emirates
April 28, 2018

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Gopinathan Kundadukkam


Mobile: +971-********* / 056*******

Visa Status: Visit Visa

Carrier Objective

Seeking a challenging position in a growth oriented progressive organisation where my experience and skills will significantly contribute to the overall success of the organization and prove opportunities for my career growth. Background Summary

Controlling and handling works in Different Govt. Dept’s, (Ministry of Interiors, Ministry of Labor, Economic, Municipalities’ RTA and Other Dept’s) A Highly effective, multi lingual and experienced Driver cum PRO, Purchasing, Merchandising, Sales and Customer Service. Even I have more than 17 years’ Driving experience in UAE, hold a valid UAE D/L for Light Motor Vehicle, familiar with all UAE road routes and locations. Employment Experience

Organization Aswan Group (Dubai, Sharjah)

Designation Public Relation Officer / Purchaser / Admin Support Duration Sept. 2012 to Feb.2017

Aswan Group having Construction, Education, Real Estate and Developers (Aswan Construction, Aswan Developers, General Aswan, Step up Nursery, Step up Academy, Building Blocks Nursery, and Remaar Real Estate) Job Profile

Issuance of New work permits, Entry permits, Labour contracts, Labour cards & Visa stamping.

Renewal of Labour Cards / Labour contracts & Visa stamping.

Cancellation of Employment/Residence visas of company’s resigned and terminated staff.

Renewal/New of Trade licenses, Chamber, Contracts (Ejari) and immigration &Labour computer cards.

The procedure of Emirates ID Cards & preparation of Medicals & other documents.

Obtain permission from Ministry of social affairs for opening new Nursery, renewal of Nursery license and NOC for staff recruitment.

Ensure all visa, Medical, OHC and Labour permits are up to date and arrange timely renewal.

Obtain visas from other Embassies in UAE for staff members for their business travel.

Arrange processing attestation of employee qualifications as required.

Renewing Company vehicle registrations from Tasjeel, and Monitoring Company Vehicles for Maintains.

Liaised with SEWA, Etisalat and DEWA regarding Bill payments, new connection, disconnection, etc

All Banking activities I handled like Depositing Cash, Cheque, Opening Bank Accounts for Companies, New Employees, and Preparing & arranging all necessary Documents & Co-coordinating with the Accounts Department for above mentioned Bank Jobs.

Accompany the employee to the airport as they exit the country for the submission of passport and collection of exit stamp.

Collections and submittal of documents/ data are from all the government dept., private offices, and Free zone authorities.

Execution and monitoring of all regular purchasing duties.

Coordinate with suppliers to ensure on-time delivery.

Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are delivered to site/store on time.

Professionally handle and analyze confidential information. Organization Emirates Neon Group L.L.C, Abu Dhabi/Dubai/Sharjah Designation Office Coordinator / Merchandiser

Duration Dec. 2001 to Jan. 2012

Emirates Neon Group L.L.C is one of the Premier International Signage, Advertising & Media Company in UAE having branches in Bahrain / China / Egypt / Kuwait / Oman and Kenya. Job Profile

Liaison with Government Departments Municipalities (All Emirates) RTA/DED/ DEWA / SEWA / ADDC / Etisalat and Free zones Authorities etc. for the permission for outdoor signboard locations, shops and Malls signboard design permission, crane/ parking/night work permissions for installations.

Discussion, negotiation, and follow-up with Building Landlords for new lease and renewal of lease agreements.

Proposing new sites and Survey of locations for new advertisement signboards

Collections and submittal of documents/ data are from all the government Depts., private offices, and Free Zones

Liaised with ADDC, SEWA, Etisalat and DEWA regarding Bill payments, new connection, disconnection, etc.

Liaised with government offices for approval of necessary documents related to renewal and new of Trade license, Chamber, Rent Contract attestation in Company vehicle registration, employee's medicals and embassy's visas from various embassies for staff Business travel.

All Banking activities I handled like Depositing Cash, Cheque, Opening Bank accounts for companies, new Employees, and preparing & arranging all necessary documents & Co-coordinating with the accounts department for above mentioned Bank Jobs.

Worked As an Office Coordinator cum PRO in Emirate Neon Abu Dhabi and Al Ain Branch. Worked in ENG Media as a Merchandiser cum Marketing Coordinator, Duties are,

Visiting all Major Supermarkets, Hypermarkets, and Bookshops across UAE. Displaying Magazines in Shelf's, Ensuring stores have enough stock making sure suppliers, have enough stock to meet demand Monitoring stock levels and helping with promotions and advertising campaigns for marketing Dept for increase the sales volume. Organization M/s. Prime Tower Hotel, Sharjah

Designation Receptionist

Duration Aug 1994 to Oct 2001

Job Profile

Welcoming guests to the Hotel in a polite, friendly and helpful manner.

Dealing with late arrivals and assisting with early check-outs.

Check out departing guests using the hotel’s accounting system.

Taking payment from guests in the form of cash or credit cards.

Answering telephone inquiries promptly & professionally & transferring calls on.

Being a point of contact for guests should they have any queries

Arranging for brief tours of the hotel's rooms and facilities.

Operating switchboard and directing calls appropriately.

Dealing with and resolving customer complaints.

Completing the night auditing procedures with accuracy and attention to detail.

Provide information and literature about the hotel in person and via telephone. Organization A ONE Video Shop (Sharjah)

Designation Salesman

Duration April 1993 to July 1994

Job Profile

Able to help customers find what they want.

Reliable, trustworthy and an excellent understanding of customer care and service.

Excellent problem-solving skills, able to work productively and instinctively with good initiative.

Confident in communicating both over the telephone and face to face.

Able to build good relationships with colleagues and customers.

Able to maintain high standards of display, visual merchandising to ensure the store is well presented. Organization R B Maruthi Automobile Workshop (Kerala, India) Designation Assistant Mechanic

Duration Nov 1990 to July 1992

Job Profile

Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity

Schedule future maintenance sessions and advice motorists on good vehicle use

Repair or replace broken or dysfunctional parts and fix issues (e.g. leaks)

Provide accurate estimates (cost, time, effort) for a repair or maintenance job

Maintain equipment and tools in good condition

U.A.E Driving License Details

Issued by Sharjah

Date of Issue 29.05.2000

Date of Exp 22.03.2020

Have more than 17 years’ Driving experience in UAE. Hold a valid UAE D/L for Light Motor Vehicle.(Familiar with all UAE road routes and locations)

Educational Qualification

Academic Secondary School Leaving Certificate from Kerala, India. Academic Pre- Degree from Calicut University from Kerala, India. Technical National Trade Certificate in Automobile Engineering (ITI) from Kerala, India. Computer Knowledge

M.S. Office (Word, Excel, and Power Point) Internet, E-mail etc. Languages Known

English (Advanced) Hindi (Advanced) Arabic (Initial) Malayalam (Mother) Special Strengths

Hard working, honest &sincere, good communication skills, good grasping and analytical ability. Maintaining time management, well-organized, reliable and highly motivated, friendly, pleasing mannered and can get along with people and can work under pressure and meet deadlines.

Personal Details

Nationality Indian.

Date of Birth 04th May 1969

Marital Status Married.

I hereby declare that the above information furnished by me is true to the best of my knowledge. Thanking you,

Yours Truly

Gopinathan. K

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