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Customer Service Executive Assistant

Dover, New Hampshire, United States
April 28, 2018

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Jill Salow Smith

Customer Service/Sales Associate

Bed Bath & Beyond #1244, Portsmouth NH March 2016 to present

Cashiering, Customer Service, Sales Floor support. Supporting/mentoring new cashiers. Placing orders for items not in stock, merchandise recovery and replenishment.

Freelance Academic and Business Editing and Communications

Self-employed September 1992 to present

Professional editing, formatting, and publishing assistance for both academic and business clients all over the world, as well as short-term assistance with correspondence and software operating manuals. Research documentation and data gathering. Clients have included magazine and trade papers, native and non-native English speaking undergraduate and graduate students and faculty.

Office Manager

MS Management Services, Los Angeles CA December 1991 to October 1994

Property Management for Two California Plaza (the newest and one of the tallest high-rise office buildings in LA at the time). Coordinated administrative activities for the building management and engineering staffs. Frequent contact with both US and international clients. Left to transfer to PA for husband’s job.

Retail and Grocery Experience

Home Depot, State College PA (head cashier, service desk, lead generator)

Weis Markets #33, State College PA (cashier, front end monitor, grocery associate)

Trader Joe’s, State College PA (cashier, shelf stocking, store appearance)

Personal Assistance Experience

Direct Support Provider, One Sky Futures, Portsmouth NH December 2016 to August 2017

School to work transition and community integration programs. Clients include high school students through young adults. Supervised internship performance, facilitated academics, encouraged healthy behaviors and safe living. Encouraged communications using devices where needed. Guided participation in community activities.

Caregiver, Home Instead Senior Care, State College PA September 2014 to February 2016

Cared for a range of clients of all ages. Mostly at home but also in facilities and rehab hospitals.

Private Personal Care Provider, Self-employed September 1999 to present

Personal care and assistance for individuals of all ages, primarily with specific needs. Included running errands, meal preparation, accompanying on appointments, light housework, and laundry. Special training in dementia care, diabetes, and personal care. Left PA to move to NH February 2016.

Jill Salow Smith Resume, continued

Page 2 of 2

Other Skills

Money handling, bookkeeping - 15+ years

Administrative Assistance - 30+ years

Training and mentoring – 25+ years (Red Cross first aid, word processing, math tutoring)

Inside Sales – 10+ years

Customer Service – 12+ years

Personal Care – 15+ years (Dementia/Alzheimer’s, special diet and food prep, Hoyer lift and gait belt)

Excellent written and oral language skills – 25+ years editing and proofreading

Medical terminology – 30+ years supporting medical professionals and office practices

Detail-oriented both in task and language – 30+ years


Mount Ida College, Newton MA

AA, Individualized Studies (Business Administration and Graphic Design)

California State Polytechnic University, Pomona CA

Courses in US History, communications

Glendale Community College, Glendale CA

Courses in math, economics, and public relations

Professional References (visible on Zip Recruiter)

Megan Bowes



19775 Derby St., West Linn, OR 97068-2273

Rebecca (Beckie) Lichty

814-***-**** (cell)

30 W. Ridge St., Carlisle, PA 17013

Cassandra (Cassy) Saltus



121 Essex, Portsmouth, NH 08301

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